Here's what you have to tell Apple to get a free replacement unit for a bent iPad Pro
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Remember last year when Apple admitted that it shipped iPad Pro (2018) units that were bent? A leaked internal email from VP of hardware engineering Dan Riccio that was sent to a customer who purchased the tablet, said that even with the bend, the device "meets or exceeds all of Apple's high quality standards of design and precision manufacturing." Apple's specs require a flatness of up to 400 microns, which the executive pointed out was less forgiving than required on earlier generations of the product. Apple blamed the cooling process involved in the manufacturing process for the (ahem) non-defect.
The bottom line? The customer picked up his replacement iPad Pro (2018) last week. Now, before all of you iPad Pro owners rush to your cars and drive to the nearest Apple Store, the company is going to catch on to this if it hasn't already. You need to find the right kind of Genius Bar employee who values justice over his job. We're going to go out on a limb here and say that there are not too many of those to be found at your nearby Apple Store.
Things that are NOT allowed: