How to get a refund on an Android app or game from Google Play

How to get a refund on an Android app or game from Google Play
Android's Play Store is home to over a million applications, and while that sounds like a lot of choice, it also translates to a lot of garbage, for lack of a better word. So, how do you tell the quality apps from the time-wasters? It's easy when you're dealing with most of the essential services, or with the most popular games out there - they've been tried by millions of people and they've been proven to work. However, as soon as you start experimenting with the less-known titles lurking in the shadowy corners of the Play Store, you're inevitably set for a disappointment every now and then.

It's not such a big deal if you run into a free app or game that didn't meet your expectations. You can simply remove it and forget about the few minutes that you wasted on installing it and giving it a test-run. The real problem occurs when you've paid for an app or game that will clearly be of no use to you in the future. Say, you've installed a game that had awesome-looking screenshots, but it turned out that it's actually terrible in reality. Or, maybe you've purchased an app that seemed quite useful, yet it appears to crash every time you try to launch it...

We've all experienced this at some point, but thankfully, Google's Play Store has a neat solution. Did you know that you can get a full refund for any app/game purchase during the first 15 minutes after the installation of the software? Yes, you can! And it's actually very simple. Here's how:

1. After the installation of the app or game finishes, you can give it a quick test-run (not more than about 10 minutes!). If you think the newly-installed program isn't really your cup of tea, you should quickly head back to the Google Play Store.

2. If you have to, navigate to the app's page once again.

3. If 15 minutes haven't passed since the installation process, where there was a single purchase button with the price of the app, there will now be two buttons: 'Open' and 'Refund.' If you've missed the 15-minute mark, there will be an 'Uninstall' button instead of 'Refund.' But let's stick to the optimistic scenario. Hit the 'Refund' button!

4. You'll be asked if you're really sure that you want to get your money back. Hit yes, if you are.

5. The app will disappear from your device, and your bank account will be exactly as it was the moment you were about to tap that Purchase button, as if nothing ever happened.

There you have it, guys - you now know how to get awesome refunds on those not-so-awesome Android applications! However, you should keep in mind that you can only do this kind of refund process once with each app. And, of course, if you happen to miss the refund period, you can always submit a refund request directly to the developers and hope that they are in good mood!


FEATURED VIDEO

19 Comments

19. wbjari

Posts: 1; Member since: Mar 16, 2014

I didn't get back my money when I clicked refund..

18. marbovo

Posts: 658; Member since: May 16, 2013

Now I'm waiting for PA to realease a news telling us how to set up the alarm.

16. Stuntman

Posts: 843; Member since: Aug 01, 2011

I like apps that have a free trial version that allows you to try the app for a rather lengthy period of time before it expires. Then there is a paid version you can get that does not have an expiry date.

12. XperiaFanZone

Posts: 2282; Member since: Sep 21, 2012

Off-topic: why have you stopped "Q&A"?

10. navi16

Posts: 2; Member since: Dec 10, 2010

I did that with various apps. Then realized that never get the refund, only disappear from my phone, but my money was taken, it's really frustrating cause I did it confident that I will have my money back.. I'll like to make a complain but can't find exactly where to do it, if someone knows I'll be grateful.

9. wando77

Posts: 1170; Member since: Aug 23, 2012

The 15 min thing goes to crap when you buy a game that asks you to download a further 1gb of data when you first load it up. The 15 mins has passed by then so leaves you no choice but to keep it even if you run into problems with it

11. Planterz

Posts: 2120; Member since: Apr 30, 2012

Yeah, that happened to me after spending $7 on Backstab. Purchased it, downloaded it, then it was incompatable with my device. Later updates fixed this, but for a few months I was pretty pissed.

6. Synack

Posts: 688; Member since: Jul 05, 2011

Why is this a tutorial? Do people not know about this?

8. taz89

Posts: 2014; Member since: May 03, 2011

Slow news day

4. avin007

Posts: 139; Member since: Feb 28, 2013

Hey #1 what exactly is the way u r talkin about??

2. techguyone

Posts: 214; Member since: May 18, 2013

I always thought it was a bit bad of google to drop from a 1 day to a 15 minute window, 1 hour would perhaps be fairer.

3. benzb

Posts: 82; Member since: Jan 19, 2012

Considering Apple does not even give you one second to return an app for a refund, Google's 15 minute refund policy is still nice. Besides, you can still return an app for a refund on Google Play's website after the 15 minute window based on your reasoning. I have been able to receive e refund after a full day before while they had the 15 minute policy.

7. taz89

Posts: 2014; Member since: May 03, 2011

Agree 15min is too less though still enough for testing some apps. I also think 1 day is too long as believe it or not many games can be easily completed within a couple of hours and especially within a day so I think they were right to get rid of the 1 day trial. I think they should have given a 1 hour refund period. Imo 1 hour is plenty of time to know if you like the app or not.

17. jroc74

Posts: 6023; Member since: Dec 30, 2010

Yea...I miss the 1 day period too.

1. PootisMan

Posts: 267; Member since: Aug 02, 2013

Actually there's a way you can get your money back even after days or weeks after purchasing the application.

5. ianbbaa

Posts: 332; Member since: Mar 20, 2013

How???

14. nexusdude

Posts: 151; Member since: Aug 22, 2013

How? HOW??? AAAAAAAAAAAAaaaaaaaaahh!!! The suspense is killing me!!! The joke aside, how do you actually get a refund after the refund period?

15. PootisMan

Posts: 267; Member since: Aug 02, 2013

This is how :http://www.androidcentral.com/how-get-refund-app-google-play-beyond-15-minute-time-window. I've done this about three times already. All you have to do is provide a valid/good reason as to why you want a refund and within a few minutes or days(depending on how long you've had the application) you get a refund.

13. JerryTime

Posts: 468; Member since: Nov 09, 2013

Yes, please share. How?!

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless