Google’s app cleaning not such a clean job as one developer is shown the door with little explanation

Google’s app cleaning not such a clean job as one developer is shown the door with little explanation
While it does not look like a widespread occurrence, at least one developer has seen her developer account get shuttered by Google as it took a broom to Google Play.

Stephanie Chute, formerly known as SCSCreations on Google Play, develops themes and wallpaper sets for Android devices. Her forte is centered around flowers, the color pink and various cat themes. Stephanie has been creating her work for about five years and has a lot to show for it.

Her applications were not free, yet most are reasonable for the work involved, between $1.99 and $2.99 with occasional works costing more. Stephanie’s determination over the years earned her a solid following, and just last week, her latest wallpaper set found itself in the top 100 paid personalization apps within a week. This is not the picture of a developer delivering poor quality content.

Unfortunately, last Thursday, SCSCreations, a husband-wife team, was informed by Google that its developer account was being terminated with no specific reason given. Naturally, Stephanie was surprised by this and inquired immediately about what the problem could have been. The response she received seemed rather innocuous, “too many keywords.”

Stephanie scoured her Google Play emails and saw one email regarding two of her apps stating the problem had to be fixed or the apps might be removed from the Play store. Amazingly, one overlooked email about two apps that tied in too many keywords, not permission violations, vulnerability problems or customer complaints, ended up being the reason for her entire developer account getting the axe.

To rub it in, the response from Google said, “We are unable to provide further details and will not respond to additional inquiries. We recommend that you utilize an alternative method for distributing your apps in the future.” SCSCreations’ developer account will not be reinstated.

And just like that, five years of hard work is gone in a flash. Stephanie will start over and move on. “Everything by the books” as she noted in her Google+ profile. In the meantime, all of her wallpapers and themes have been set up on her website if you would like to see her work. Since sideloading apps is not a challenge with Android, SCSCreations at least has a way to keep its products available.

Check out SCSCreations here if you are interested in seeing their creativity and supporting them.

sources: Stephanie Chute (Google+) via The Droid Effect

FEATURED VIDEO

21 Comments

1. Mxyzptlk unregistered

This is exactly why I dislike Google. They do this all the time in their search engine. Now they're giving a developer with a huge following the boot? So much for "don't be evil."

5. dsDoan

Posts: 235; Member since: Dec 28, 2011

You dislike Google because she ignored email from Google itself, warning her of the issue? This was her own fault. Email, these days, is just as important as the paper mail received in a physical mailbox. If she relies on this business as a primary means of income, she damned sure better pay attention to emails she's getting from Google.

10. GadgetsMcGoo

Posts: 168; Member since: Mar 15, 2013

Or some companies are just really arrogant.

11. dsDoan

Posts: 235; Member since: Dec 28, 2011

Explain how It is arrogant to warn a client they are breaking terms of service, and if they ignore that warning and continue breaking terms of service, to take action against them.

16. boosook

Posts: 1442; Member since: Nov 19, 2012

This is true, to some extent, but they should have removed the incriminated apps. Shutting down the whole account seems a bit too much. If I were an app developer I would think twice before investing my time and money with a company that does business in this way. Because we're talking of business here, and you do business with companies that can give you a guarantee that your business, if honest, will not be suddendly shut down.

20. downphoenix

Posts: 3165; Member since: Jun 19, 2010

Well if its "too many keywords" being the issue, shouldnt Google take steps to limit the number of keywords a developer can use? And this only affected 2 of her apps, why deliete her whole account instead of just the offending apps. Google is known to be bullheaded and unwilling to respond or listen to inquiries, hundreds of people with Youtube accounts revoked can attest to that.

6. protozeloz

Posts: 5396; Member since: Sep 16, 2010

You disliked Google out of rage and ignorance, how about the developers in the app store that the the boot for providing games and apps apple dislikes? Or how about the ban of a dev that found a huge app store exploit? I don't see Google begin any worse... But again I'm arguing with you witch is pointless

18. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Really? AS if the app store isn't many, MANY TIMES WORSE. You don't like Google because your are a stupid apple fanboi, NO MORE, NO LESS.

2. zekes

Posts: 230; Member since: Aug 14, 2012

really i hate Google

3. RaKithAPeiRiZ

Posts: 1488; Member since: Dec 29, 2011

bad google , bad , i thought of becoming a indie dev after finishing my course on app development , now this seems outrageous

19. lallolu

Posts: 733; Member since: Sep 18, 2012

No, just learn to read and reply your emails. I remember the developer that lost a job because he failed to reply to an acceptance offer. I think it was also at Google

21. downphoenix

Posts: 3165; Member since: Jun 19, 2010

That's different. That developer probably didnt have "too many keywords"

4. joseph98

Posts: 167; Member since: Feb 03, 2012

What a shame Google

7. the_s2

Posts: 239; Member since: Nov 22, 2011

Quality wise, I guess these themes are not worth the $1.99 & $2.99 tags as there are a lot of high quality apps going on sale at the same price. Since these themes are the sweat and blood of the developers .99 would have been reasonable.

9. GadgetsMcGoo

Posts: 168; Member since: Mar 15, 2013

Apps dev can charge whatever they want. Up to you to decide to buy it or not. And if you think you can do better, then make one yourself and sell for less.

8. Hemlocke unregistered

Stupid, evil companies with their "walled garden" ecosystems...oh, wait.

12. TheMan

Posts: 494; Member since: Sep 21, 2012

I don't have problems with the decision to boot her, but I have with the one strike and you're out mentality for any "offense" and her inability to get a direct response from Google (something most of us have experienced firsthand).

13. Edmund

Posts: 656; Member since: Jul 13, 2012

"Do no evil"... to your large clients

14. Edmund

Posts: 656; Member since: Jul 13, 2012

Seriously though, it looks like they were getting a kickback from Go launcher and SMS Pro, but advertising through the Play Store.

15. jibraihimi

Posts: 816; Member since: Nov 29, 2011

I agree with you...... It looks like that something is fishy........ Google has always been involved in 'doing evil', but their PR team is very good to keep them in good books of the customer............

17. shahulvm

Posts: 124; Member since: Apr 01, 2012

Looks like lots of thumbs down if ppl Google is doing bad. Comeon ppl, Google isnt a saint company...

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.