Google Assistant will troubleshoot your Pixel 2 or Pixel 2 XL running Android 8.1 developer preview?


According to a Google Pixel 2 XL owner who is running the Android 8.1 developers preview on the device, Google Assistant will help troubleshoot the handset. This person asked Google Assistant why his phone was having problems charging. That started up a troubleshooting program that resulted in Assistant "Starting Troubleshooting," which was followed by the virtual assistant asking "Is it okay if I check a few things?"

If permission is given, Google Assistant will give the phone a check up, focusing on the part of the handset where the issue is taking place. Returning to the Pixel 2 XL owner with the charging problem, Google Assistant checked the battery's condition and looked for apps that were draining the cell. At the end of the day, not able to diagnose the issue, Assistant asked questions in an attempt to narrow down the problem. And when that failed, the virtual personal assistant asked if the user wanted to be connected to Google Support through chat or over the phone.

A self-diagnosing phone sounds quite interesting, but at this point it doesn't appear that this is ready for prime time. It apparently is only available for the Pixel 2 and Pixel 2 XL, and only for those running the Android 8.1 developer preview. And also unknown is whether Google plans on allowing Google Assistant to troubleshoot smartphones made by other manufacturers.

source: SlashGear

Related phones

Pixel 2
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 2700 mAh
Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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7 Comments

1. MrShazam

Posts: 987; Member since: Jun 22, 2017

Ok google, fix my screen.

2. RebelwithoutaClue unregistered

Lol that's the first thing that popped to mind reading the title.

3. Nopers unregistered

Only works if it's not bricked.

4. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Which Pixels have been bricked?

5. RebelwithoutaClue unregistered

While technically not bricked, but perhaps he refers to the ones that came without Android pre-installed.

6. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Ok, but it's not like in any of these cases people are gonna be stuck with a faulty device. Recently purchased ones are in their return window, and others are still early in their warranty. The way people are complaining (many of whom don't own and probably never even seen/handled one) is like they're out of warranty and have no options but to pay for it themselves. There's even a thread in one of the forums talking about how far this has been blown out of proportion. Many agreeing that it seems like every single reported issue in the forums makes it to the tech blog's front page. It's getting a little ridiculous. I'd challenge PA and these other sites to do the same with every issue found in the forums for other devices and we'll see how these phones stack up.

7. RebelwithoutaClue unregistered

Oh i agree with you on this. A few of the issues are software related (which I don't consider a big thing) and the few hardware related ones, I'm sure google will replace those devices, as they should. They seem to be all over Googles latest like flies on horses**t. Granted Google did make it easy for them to highlight every single flaw.

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