Former Alltel customers on Verizon having issues with FaceTime on the iPhone 4?
posted by FAUguy / Feb 10, 2011, 7:31 PM
One of our readers told us today -
I've been on the phone with Verizon and Apple for hours yesterday and today. Yes, I'm stoked that I get to stay on my old (and cheaper) data plan with Verizon (through Alltel) but now that I have my iPhone, FaceTime does not work. Everything else works fine (calls and data) but FaceTime says "waiting for activation..." (forever). Additionally, in the top left of the screen near the bars and 3G, it should say "Verizon". Former Alltel customers do not see this. Neither Apple or Verizon knows what to do about it. I've been escalated time after time. Still waiting... I was told this is now a Priority 1 issue. Hopefully the thousands of others planning to get the iPhone this week don't experience the same problem!
If you happen to be a former Alltel customer with a grandfathered plan and are using the Verizon iPhone 4, please let us know if you are also having an issue with FaceTime not working - or if it's not showing "Verizon" on the top of the screen next to the signal strength.
We received word today from our tipster saying that Verizon was able to fix the problem (at least for now) on their iPhone 4 by sending it a different PRL, which changed from 46102 to 40000. It now says "Verizon" on the top of the screen, and the FaceTime app works without issues. So if you happen to be a former Alltel customer with these problems, a call to Verizon to have them push PRL to 40000 to your iPhone 4 should resolve it.
Umm, a fix to this might be that sometimes Facebook sends an activation email to you to start Facetime. It did it on the Ipod Touch 4th gen. I was getting that error on my Ipod Touch. That would be a good explanation to the problem.
posted on Feb 09, 2011, 6:21 PM 0
Posts: 357; Member since: May 14, 2009
ALSO FOR ALL YOU VZW HATERS OUT THERE WHO WANT TO PICK OUT EVERY ISSUE VZW HAS.... AT&T NETWORK CRASHED WHEN THE IPHONE HIT IT... AND ALL OF YOU CLAIMED VZW WOULD DO THE SAME. BUT ALL YOU HAVE TO COMPLAIN ABOUT IS MISSING BANNER AND A FEATURE THAT ONLY 3% OF IPHONE USERES USE.... TALK ABOUT PETTY COMPLAINTS.
posted on Feb 10, 2011, 8:34 PM 2
Posts: 308; Member since: Feb 07, 2011
What? A tiny flaw at Big Red? Didn't they test the thing before they put it out there?
posted on Feb 09, 2011, 6:31 PM 6
Posts: 163; Member since: Jan 07, 2011
a tiny flaw that will be fixed by the end of the day... not a big deal. now you have proven your bias. Verizon is rated number 1 in consumer satisfaction so its obvious that a tiny flaw will be fixed as promptly as possible just as all verizon issues. Ive also been told that not all alltel customers have this problem. my girlfriends mother doesnt have the facetime issue... hers doesnt say verizon but big wooop... who cares. as a matter of fact, i havent spoken to anyone with this issue so its quite possible PA is going into their routine of trashing verizon with any story they can get.... they have only one source here. the rest of you claiming to have this issue (robert) maybe you should actually register with PA so we can accuratley judge the credibility of your comments.
posted on Feb 10, 2011, 1:37 PM 3
I am a grandfathered in Alltel customer. I preordered my phone on the 3rd, flawlessly, got it the 7th. Activated it, and it is has NEVER shown Verizon in the top left corner, and in Settings>General>About, it shows "Not Available" in the network. Facetime has NEVER worked these past three days. Took it to The Cube, met with a tech dude at The Apple Store, they had no clue... Met with Verizon today, they had no clue... There were other Verizon iPhones being used by customers in the store who were not former Alltel customers and their phones said "Verizon" in the top left corner, it said "Verizon" for their network, and FaceTime worked great for them... This has been a load of crap and I'm getting the runaround from customer service from both VZW and Apple... Any feedback from other Alltel users????
posted on Feb 09, 2011, 7:16 PM 1
Your grandfathered Alltel plan is not that much better than the current VZW plans anyways! Look into and you will see that by changing to current VZW plans you will gain more than you will loose....
posted on Feb 09, 2011, 7:50 PM 2
Posts: 163; Member since: Jan 07, 2011
actually verizon offers that same 59.99 plan for 900 min... the only difference is that you get 5 friends and family... if thats not good enough 10 dollars more is a good price to pay for unlimited and get the facetime... although this issue will be fixed asap as ive been made aware and if you cant wait to use facetime till probably the end of the day today your just tool
posted on Feb 10, 2011, 1:28 PM 1
My plan now: Alltel Family Plan 59.99 (900 minutes, 10 friends and family, unlimited mobile 2 mobile) 29.99 (data plan for my iPhone) 20.00 (required texting plan for iPhone) 9.99 (mom's line) 9.99 (dad's line) Total last month, with taxes: 129.96 (that's not including taxes) Since the 700 minute family plan with Verizon doesn't include any F&F numbers we would be compelled to use the 1400 minute plan at 89.99 If I were forced to switch to Verizon: 89.99 (700 minutes, ZERO Friends and Family numbers) 9.99 (for 1 extra line) 0.00 (this plan includes 2 lines) 29.99 (required data plan for iPhone) 20.00 (required texting plan for iPhone) Total last month, with taxes: 149.97 (that's not including taxes)... So, I know, now you say, "So what, shut up and pay $20 more a month and use the phone and the FaceTime features"... but the point is that Verizon had never prefaced the purchase of the phone with a claim that Alltel customers would have to switch their plans in order to fully utilize the capabilities of the phone. This, although it may have been inadvertant, must be rectified or else this will result in a class action lawsuit for deceptive and misleading business practices. There will certainly be at least thousands of aggrieved parties.
posted on Feb 10, 2011, 4:17 PM 0
Posts: 3295; Member since: May 17, 2009
Hold off on the lawsuits for a few weeks at least. This issue is barely a day old and was not something that would have been expected. Now that they know there is an issue, give them time to fix it! Oh and the prices and features you quoted for VZW plans were incorrect. For $89.99 you get 2 lines with 1400 mins, 10 Friends and Family, and there is no requirement for SMS/MMS. You are correct about the $29.99 data plan and $9.99 for the additional line, but if you are not a texter the VZW plan would cost exactly the same. Still may not be something your interested in but just putting it out there. Peace!
posted on Feb 10, 2011, 11:39 PM 0
Whateverman, you are incorrect. There IS a separate requirement if using the iPhone. You must have an SMS/MMS plan, offered for $20. So, to correct my prior post, I would be compelled to join this plan - If I were forced to switch to Verizon: 89.99 (1400 minutes, 10 Friends and Family numbers) 9.99 (for 1 extra line) 0.00 (this plan includes 2 lines) 29.99 (required data plan for iPhone) 20.00 (required texting plan for iPhone) *** Cost per month: 149.97 (that's not including taxes)... I think Verizon will come up with a solution soon. It has to do with Alltel SMS stamps interacting with Apple's FaceTime server . . . FaceTime is initiated by an SMS signal and Apple must have only been prepared to interact with Verizon-identified SMS signals instead of Alltel ones.
posted on Feb 11, 2011, 1:09 AM 0
Posts: 3295; Member since: May 17, 2009
Well, it never hurts to double and triple check, so that's what I did. I went to the VZW website and on the first page it has the iPhone and a disclaimer stating that there is a 2yr contract and a data plan requirement. But I called CS just in case and they confirmed you don't have to have a texting plan. So that 1400 min plan would be $129.99 just like the plan you currently have. Not saying you have to switch if you are happy with your plan. As they say, if it ain't broke, don't fix it. But we were right about getting that fix soon. A few Alltel cust saying that the issue has been resolved without changing plans.
posted on Feb 11, 2011, 7:39 PM 0
Man, stop complaining and change your plan if you want to see the vzw banner, there's no run around other than your plan doesn't have full compatibility/support all the iphone features.
posted on Feb 09, 2011, 7:22 PM 3
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