Former Alltel customers on Verizon having issues with FaceTime on the iPhone 4?

Former Alltel customers on Verizon having issues with FaceTime on the iPhone 4?
Last week when the iPhone 4 went live for pre-sale on Verizon's site, we learned that former Alltel customers with older plans could still purchase and use the device, but would need to call Verizon for activation, so that it would work with those plans. Now that customers have began to receive their shippments, it appears that FaceTime might be having an issue with those grandfathered plans.

One of our readers told us today -
I've been on the phone with Verizon and Apple for hours yesterday and today. Yes, I'm stoked that I get to stay on my old (and cheaper) data plan with Verizon (through Alltel) but now that I have my iPhone, FaceTime does not work. Everything else works fine (calls and data) but FaceTime says "waiting for activation..." (forever). Additionally, in the top left of the screen near the bars and 3G, it should say "Verizon". Former Alltel customers do not see this. Neither Apple or Verizon knows what to do about it. I've been escalated time after time. Still waiting... I was told this is now a Priority 1 issue. Hopefully the thousands of others planning to get the iPhone this week don't experience the same problem!

If you happen to be a former Alltel customer with a grandfathered plan and are using the Verizon iPhone 4, please let us know if you are also having an issue with FaceTime not working - or if it's not showing "Verizon" on the top of the screen next to the signal strength.

We received word today from our tipster saying that Verizon was able to fix the problem (at least for now) on their iPhone 4 by sending it a different PRL, which changed from 46102 to 40000. It now says "Verizon" on the top of the screen, and the FaceTime app works without issues. So if you happen to be a former Alltel customer with these problems, a call to Verizon to have them push PRL to 40000 to your iPhone 4 should resolve it.

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Related phones

iPhone 4 Verizon
  • Display 3.5 inches 960 x 640 pixels
  • Camera 5 MP (Single camera) 0.3 MP VGA front
  • Hardware Apple A4 0.5GB RAM
  • Storage 32GB,
  • Battery 1420 mAh
  • OS iOS 7.x


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