Following the US, Apple's iPhone 7 is plagued by connectivity problems in China as well

Following the US, Apple's iPhone 7 is plagued by connectivity problems in China as well
It looks like the Apple iPhone 7’s connectivity problems are bigger than we originally thought. 

About a couple of weeks ago, we told you that multiple users on AT&T and Verizon in the US are complaining that their iPhone 7 units seemingly random drop network signal, and now it looks like the same problems are causing a wave of complaints in China.

According to a recent Bloomberg report, numerous Chinese customers are flocking to various social media channels to complain that their iPhone 7 units are dropping network signal.

For example, one chat group on QQ (a popular IM platform in China) was specifically created to discuss the iPhone 7’s connectivity issues. In just two weeks since the group’s creation, more than 1,600 users have joined. The main topic of discussion is the fact that customers cannot receive calls on their brand new iPhone 7 units. Users on the group have also been complaining regarding what they claim to be awful customer service on Apple’s part.

In a statement issued to Bloomberg, Li Dengke, the creator of the QQ group, said that an authorized service center has replaced his unit for a new one. However, it turns out that the replacement device didn’t fare any better:

.

On Weibo, the most popular microblogging platform in China, the keyword “out of service” has been trending in the past weeks. Interestingly, users report that reverting to 3G networks solves the problem, although it’s not clear if this hack works for all affected users. Furthermore, renouncing access to high-speed LTE networks is certainly not acceptable for customers which paid top dollar for a brand new iPhone 7.

Apple’s earnings are highly dependent on iPhone sales in China. According to reports, more than 20% of global iPhone sales originate in China.

What do you guys make of this? If you’ve been experiencing network connection problems on your iPhone 7, drop us a line in the comment section below and let us know!

source: Bloomberg

Related phones

iPhone 7
  • Display 4.7" 750 x 1334 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10 Fusion, Quad-core, 2340 MHz
  • Storage 256 GB
  • Battery 1960 mAh(14h 3G talk time)

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28 Comments

1. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

Boycott Apple plain and simple, if Apple failed to deliver message for this issues

2. submar

Posts: 713; Member since: Sep 19, 2014

#Connectiongate

21. Harambe unregistered

iPhones have poor reception since years. It's a feature, not an issue.

3. EC112987

Posts: 1216; Member since: Nov 10, 2014

Well mine is hissing, not loud but it's somewhat annoying! Apple rep said they're still trying by to determine what's causing it!! I know that no device is perfect but wtf is up with all these phones this year

13. emcdonald75

Posts: 167; Member since: Nov 07, 2012

Wow! I thought it was just my phone, but my iPhone 6S Plus on iOS 10 has bad connection problems. I'm on T-Mobile. I stopped worrying about it because the guy at the T-Mobile store told me that iPhones usually have a weaker signal than Samsung phones. I was going to switch to the Galaxy Note 7 until the recall happened.

29. cnpthe3rd

Posts: 103; Member since: Feb 01, 2009

the phones are destine to have issues, we want everything, large bezel-less screens, paper thin devices, Gigs of RAM hundreds of Gigs of ROM quad-core/ octa-core processors, bluetooth, NFC, wireless charging, s-pens (thank you sammy for that i love my note) all shoved in a paper thin light weight package that oh yeah by the way we want it to stand up to abuse and we cry when manufacturers "drop the ball" and cant deliver a desktop server experience that fits in our pocket. I myself spent hours debating what to replace my note7 with do I keep the s-pen and give up my 256gb sd card or keep the sd and loose the s-pen?

30. emcdonald75

Posts: 167; Member since: Nov 07, 2012

I am hearing great things about the LG V20, and if you are with T-Mobile, they seem to give away several gifts with it. I don't want a ton of stuff. I honestly wanted the Galaxy Note 7. The only thing I wanted added to the Galaxy Note 7 was stereo speakers and more developer support for Android. I hate that when you look at the iOS App store, and you see all of these games and apps that never make it to Android. I will look closely to see what Samsung does next year. I'm sure it will be the S8, S8 Edge, and S8 Edge Plus or something similar.

4. libra89

Posts: 2316; Member since: Apr 15, 2016

Wow, this is a mess. Not sure if it is an iOS 10 thing and/or a iPhone 7 thing. I think it might be both together, because even my SE on iOS 10 has had bad connectivity. After rolling back, my issues are gone.

5. fyahking

Posts: 1146; Member since: Jan 28, 2015

My 7 plus has the same problem but I am on t-mobile.

6. marorun

Posts: 5029; Member since: Mar 30, 2015

lost a client because of thats... client was on old iPhone 4S switched with me but told me he needed good reception. so i gone meet him and shown him reception on my lg g5. He took iPhone SE and they where randomly loosing network making him miss call.. Now its make sense.. Thanks Apple for making crappy update.

7. darkkjedii

Posts: 31633; Member since: Feb 05, 2011

That not only sounds like a typical troll lie, it was also poorly typed.

9. libra89

Posts: 2316; Member since: Apr 15, 2016

Nah, it's believable though (to an extent). I am also on T-Mobile and I noticed really bad connectivity in spots where it is good or at least decent. My other phones are just fine.

14. Zylam

Posts: 1823; Member since: Oct 20, 2010

LOLOLOL hahahaha What?

16. whatev

Posts: 2427; Member since: Oct 28, 2015

English please!

8. No_Sammy_No_Gimmicks

Posts: 158; Member since: Jun 10, 2015

Seems like exactly the same problem Apple was having with iPhone 5. The problem was not really with the phone but the network providers settings needed to be updated. Think this will get resolved soon.

11. mike2959

Posts: 697; Member since: Oct 08, 2011

It's the Intel Modem chips that Apple decided to try. Not all IPhones have them. Wife got the 7 me the 7 plus. Her's worked for a few days then "no service". Nothing could be done. Got another phone now it's dropping to no service again at times.

12. Rich123

Posts: 88; Member since: Oct 30, 2014

I got an iPhone 7+ (Verizon) three weeks ago yesterday from an Apple Store but returned it the next day. The very first time I tried receiving an incoming call I could hear the other phone go to voice mail, my iP7+ never rang. I also noticed reduced indicated signal strength compared to the Galaxy S5 I had been using. This was before the "fix" of turning off voice from LTE voice/data was known. BUT I didn't have Cellular Data switched on at the time.

15. Nopers unregistered

Connectivity in the UK is all good. No reason to panic.

17. NarutoKage14

Posts: 1348; Member since: Aug 31, 2016

Until it happens to you, then you can panic.

18. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

Maybe they need to bring the antenna lines back

19. Fona13A unregistered

Communigate

22. BobbyDigital

Posts: 2125; Member since: May 29, 2014

Apple sure does love its "gates". Now we have "Connectiongate". This is nothing new. Problems plaguing new Apple hardware and software are common place nowadays. How can a company with so much money have such a sh*tty R&D, hardware and software team? It's ridiculous.

23. meanestgenius

Posts: 22513; Member since: May 28, 2014

I thought the poor connection that iPhones have were a feature, considering how long Apple has had this problem with them.... Seriously, this has been yet another issue that Apple is long overdue in addressing. With all of the coin that Apple has, this problem should have been researched and handled ages ago.

24. Exynos88

Posts: 27; Member since: Jul 26, 2016

My iphone 6s plus has weak connection since the ios 10 update. It' s annoying. Always out of service when travelling in a car.

25. Rocket

Posts: 706; Member since: Feb 24, 2014

Another day, another issue with iphones!

26. kanagadeepan

Posts: 1278; Member since: Jan 24, 2012

iPhones usually are NOT known for good network connectivity. Best ones afaik in the order of best to worst is BlackBerry > Motorola > Nokia > Samsung > Chinese > iPhone...

27. xperian

Posts: 421; Member since: Apr 10, 2014

#antennagate2 Actually, I couldn't reproduce antennagate on 4, so probably it was overblown. This time it may be to do with removed antenna lines. I don't have any plans to upgrade my iphone 6 anyway

31. mariusmuntean

Posts: 26; Member since: Jan 19, 2015

this is getting pathetic. Iphone 7 is soon to become worse than the iphone 6 was.

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