FCC to AT&T: Compensate migrated data users

FCC to AT&T: Compensate migrated data users
The FCC is forcing AT&T to pay subscribers who were forced from pay-as-you-go data plans to monthly contracted rate plans. After a year of investigating consumer complaints, the FCC determined that AT&T had improperly applied new plans to customers who had moved, or replaced devices under warranty or insurance.

AT&T will issue refunds up to $30 per month, for each of the months subscribers were affected by the switch. The carrier will also pay $700,000 “voluntarily” to the US government. AT&T will also set up an extensive compliance plan to ensure that customers are properly notified, customer care representatives are properly trained and will provide compliance reports.

If you are an AT&T customer, you will be notified on your bill if you qualify for the refunds. Existing devices that can be replaced on grandfathered pay-as-you-go plans will be identified and subscribers will be allowed to move those devices to the previous data plan if desired.

source: Electronista

Update: here is AT&T's official statement: 

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2 Comments

1. Captain_Doug

Posts: 1037; Member since: Feb 10, 2012

Ouch.

2. cncrim

Posts: 1586; Member since: Aug 15, 2011

Democracy still best.

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