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EU Commissioner advocates clamping down on Apple over warranty practices

Posted: , by Maxwell R.

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EU Commissioner advocates clamping down on Apple over warranty practices
Saying that Apple is still not properly informing its customers of the warranty they are entitled to under European law, EU Justice Commissioner Viviane Reding called for EU member nations to take action.

In a speech to the European Consumer Summit, Ms. Reding stated that there is no uniform enforcement of the EU mandate that there be a minimum two-year warranty. She also pointed out that in at least 21 countries, Apple is not informing customers of their warranty rights.

Ms. Reding’s remarks ride the coattails of a letter she wrote to ministers last autumn stating that Apple is “prominently” advertising its one-year warranty to European customers.  That letter followed a €900,000 fine imposed on Apple by Italy over misinforming its customers about a one-year warranty and offering to sell AppleCare for extended coverage.

Now, Ms. Reding is advocating that EU members be more proactive in their approach to enforcing the two-year warranty that is required. She believes a more prominent role through the use of consumer review and reporting tools online can provide the most uniform solution.

source: PCMag.com

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posted on 20 Mar 2013, 00:16 1

1. Users (Posts: 2; Member since: 20 Mar 2013)

2 year warranty is godsend :-) There should also be a law on atleast 1 full upgrade that kmanufacturers should be forced to offer

posted on 21 Mar 2013, 00:34

7. doejon (Posts: 405; Member since: 31 Jul 2012)

that would be great but imo a removable battery and a microsdkard-slot must would be better :D

posted on 20 Mar 2013, 00:41 6

2. tmcr7 (Posts: 180; Member since: 02 Nov 2011)

this is great news! iPhones are so poorly designed. It's so breakable especially that home button which breaks down from normal use.

posted on 20 Mar 2013, 00:47 5

3. Timmehor (Posts: 599; Member since: 09 Mar 2013)

Apple may have added the 24 month warranty, but they are saying ZIP, ZILCH, ZERO about it, don't want anyone knowing about our fair warranties!

posted on 20 Mar 2013, 01:15

4. Topcat488 (Posts: 1396; Member since: 29 Sep 2012)

If the "peehs" trust a company that trick their users, to upgrade for every small feature added; why not withhold information that would give the user a possible free phone from a warranty.

posted on 20 Mar 2013, 01:34 1

5. anywherehome (Posts: 971; Member since: 13 Dec 2011)

only a stup*ido would buy any Apple product:
"Quarter of iPhones have a broken screen, poll says:"

posted on 20 Mar 2013, 03:26 6

6. andro. (Posts: 1999; Member since: 16 Sep 2011)

I see it day in day out,even 30 euro cheapest of the cheapest phones have a 2 year warranty where apple only give its ifans one year,which is an illegal practice. And by god do those iphones have an innate ability to go faulty just after the 12 month warranty is up. Most common is the home button locking, silent button locking,freezing during iTunes update or syncing,microphone going,the list goes on. The unfortunate ifan in an 18 or 24 month contract simply has to pay apple up to 200 euros for the "out of warranty repair",wait 12 months till their upgrade is due,or as apple hopes the customer will do just simply go out and buy a sim free its off contract version of the years 'new' iPhone.

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