Does T-Mobile provide service to the after-life?

Does T-Mobile provide service to the after-life?
24 year old Tina Enstad passed away this Summer. Despite her untimely death, her cellphone coverage lived on. T-Mobile had continued to bill Enstad despite being informed of her passing in a letter sent by her parents, along with a check to pay off the balance on her account. Despite all this, T-Mobile continued to bill Enstad to the tune of $300 and threatened to go after her estate if a payment wasn't forthcoming. T-Mobile later said that the death certificate had been mailed to an incorrect address which led to the confusion.

Tina's sister and friends put up an online petition aimed at T-Mobile

Tina's sister and friends put up an online petition aimed at T-Mobile

Medical bills of more than $250,000 for Tina had already sapped the family of its savings and her sister told the carrier that any attempt to go after Tina's estate would make it hard for the family to collect much needed insurance money. The sister put up an online petition at Change.org placing the entire blame at T-Mobile's feet. 188 people signed the petition which might have dome some good. Just yesterday, T-Mobile released a statement offering its condolences to the Enstad family. The account was canceled in August and the ETF was waived. T-Mobile put the blame on the computerized billing cycle which generated a bill after Tina's death. T-Moble said all fees have been waived.


A similar situation affected Lew Channel back in February. Channel's dad had died and despite receiving a death certificate, it took three months of high pressure 'haggling' with T-Mobile to get them to back off collection techniques. A consumer attorney involved in that case said that T-Mobile cares more about profits than people. Another dead man was billed for months by T-Mobile after his passing. His monthly bill shot up to $78 from the original $20 because of late fees.

source: Change.org via HuffingtonPost

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12 Comments

1. MorePhonesThanNeeded

Posts: 645; Member since: Oct 23, 2011

Lol, these heartless, spineless money grubbing fat cats can care less if you die....early termination fees pay up or we will take you for everything you have!!! Actually unless they are some sort of medical institution I doubt they could attempt to do that sort of thing, had a friend of mine have hospital put a stop on his bank account and garnish wages, incredible didn't know that was legal. Makes you not want to get sick or need medical attention...EVER!

12. Nadr1212

Posts: 741; Member since: Sep 22, 2012

Oooh (ghostly voice) tmobile is a stupid carrier, oooohhh!!

2. mas11

Posts: 1034; Member since: Mar 30, 2012

That's messed up. Talk about greed, makes those share everything plans look generous.

3. RORYREVOLUTION

Posts: 3131; Member since: Jan 12, 2010

Wow just wow, this is terrible. its bad enough to lose s friend or family member but when stupid greedy jerks like this harass you it just makes it so much worse. Have a freaking heart!

4. Captain_Doug

Posts: 1037; Member since: Feb 10, 2012

This isn't about greed. It's about people being lazy. They have computers doing all of that stuff and don't actually look at what is really going on. Once they realized what was going on, they fixed it. Still lame of T-Mobile for not paying attention earlier, but it's not as bad as earlier commenters have opinionated.

5. RORYREVOLUTION

Posts: 3131; Member since: Jan 12, 2010

You can argue that but they didn't waive the fee and everything until AFTER it was becoming aware to others.

11. Fuego84

Posts: 357; Member since: May 13, 2012

I agree this isn't greed, greed would be if T-Mobile would still be trying to collect after that fact that they found out that she was still getting billed.

6. nicholassss

Posts: 368; Member since: May 10, 2012

She died and they were still trying to get an ETF. Damn.

7. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

This is what happens when companies doing business in America outsource their calling centers to foreign countries, i.e., India, Pakistan, Singapore, Santo Domingo, Malaysia, etc. I know for a fact that T-Mobile even has Customer Service Calling Centers in Central America as, I was with my brother when he reached a rep' in, if I remember correctly, Costa Rica earlier this year; he's got T-Mobile. And, by the way, he's never spoken to a T-Mo' rep' on the mainland. U.S. Cellular Carriers should be banned from having calling centers in foreign countries: PERIOD!

8. thelegend6657 unregistered

Very rare in Malaysia or Singapore , mostly India

9. gwuhua1984

Posts: 1237; Member since: Mar 06, 2012

Always remember to cancel all your accounts before you die

10. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

And this just a few hours after an article was posted about how bill-shock was a thing of the past... I know it's not what one would consider your average bill-shock, but still, it's a shocking bill.

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