British teen gets socked with $6000 cell bill after Big Apple trip

British teen gets socked with $6000 cell bill after Big Apple trip
Casey Snook, a 14 year old from Britain, was having a great time during her family's 5 day jaunt to the Big Apple. Armed with her Apple iPhone, Snook took a number of pictures to post to her Facebook page. Times Square, Grand Central Station, the Empire State Building, landmark after landmark was snapped by the camera on Snook's Apple iPhone. Bu what Snook and her Mom didn't know was that a large bill was being run up, awaiting the Snook's return to jolly old England.

When the Snooks returned, they were met with a $6000 phone bill from Orange. Apparently, Casey didn't block data-roaming on her iPhone which caused her to run up the huge bill when she posted to Facebook. For its part, Orange claims that it sent out a warning text to Casey when the bill reached $500, asking if she wanted to continue. The carrier claims that she clicked on "Yes".

Casey's dad is responsible for the bill and Orange has allowed them to set up a payment plan to make good on the balance. But Casey's mother is still upset, wondering why Orange didn't contact the family sooner, especially since the bill is usually just $75. "I can’t believe that a company would let a bill which is usually [$75] get up to that level," she said.

Let this be a lesson to those traveling overseas this time of the year. You can usually go into the settings of your phone to disable data roaming. If you are planning on traveling outside your country, check with your carrier to find out its roaming policies.


source: NYPost

FEATURED VIDEO

55 Comments

1. ajac09

Posts: 1482; Member since: Sep 30, 2009

lol fail

3. KINGJUAN27

Posts: 210; Member since: Jul 02, 2012

LOL! How many iphones or galaxies can you purchase with that whooping amount of $6000? She should've just bought a temporary sim card/ phone during that trip. Dumb ass teenager. Hahaa

11. PK1983

Posts: 215; Member since: Aug 08, 2012

That is the problem with buying a carrier locked phone. Get an unlocked world phone pop in a pre-paid sim card and you are good to go no matter what country you are in.

19. RaKithAPeiRiZ

Posts: 1488; Member since: Dec 29, 2011

for that kind of money ,she could have bought a small hatchback even

41. Jack58221

Posts: 157; Member since: Feb 23, 2013

a car with OnStar... and some little Nikon camera.

35. Syksyd

Posts: 63; Member since: Apr 16, 2010

LMAO....Its funny how the mother says how can a company let a $75 bill get so high...Why is it up to the carrier to monitor YOUR bill and usage, they sent a txt warning, and it ultimately is the consumers fault for not watching their TEENAGER'S usage....Parents.....Fail!!!!!

2. sniper1087

Posts: 537; Member since: Dec 31, 2011

always turn off your data, a simpler solutions is either if you have an unlocked phone buy a sim with service where you are going on vacation and use it there, if not buy a phone there.

4. Slammer

Posts: 1515; Member since: Jun 03, 2010

It amazes me that when an article like this appears, the media goes completely out of its way to mention an iPhone even though it had nothing to do with brand of phone. Not once, not twice but three times, that this was done with her "iPhone" as though it couldn't happen with any other "Smartphone". John B.

7. Blazers

Posts: 742; Member since: Dec 05, 2011

Because that is what she was using.....makes sense to me. Stop being so sensitive.

8. Slammer

Posts: 1515; Member since: Jun 03, 2010

Not being sensitive. Just observant. I guess I will never purchase an iPhone because crap like what she experienced can happen only to iPhone users. Power of Media. John B.

14. Dorothy69

Posts: 498; Member since: May 21, 2013

Well John B, that's where you're wrong, it can't happen with any other phone; it can only happen with an iPhone because users are accustomed to overage iFees and what not. Android devices have a few built in features that tell you where you are in case you don't know, among them: 1. Google Maps 2. Google Location So, there, this inability to know one's locale is only uniQue to iPhone: the Best unSmartphone on the Planet.

26. Hallucinator

Posts: 391; Member since: May 24, 2010

One of the dumbest post I have ever read and I read all of your post, so that is saying something.

51. 8logic

Posts: 154; Member since: Mar 05, 2012

though, one of the funniest lmfao

25. TOM928

Posts: 1; Member since: Jul 12, 2013

In the past, I use Sony Xperia, Note one and now I am using Note two. Every time when I am in a different country, there is a notification indicating "No Internet Service" and ask user to turn on "Data Roaming". This mean on Android smart phones, "Data Roaming" is not on unless you go to setting and turn it on. I bet on iphone, "Data Roaming" is always on unless you turn it off. This is the difference and this is why iphone was mentioned in this article.

37. ThePro

Posts: 26; Member since: Nov 03, 2012

Nope, my brother's iPhone 4 has data roaming off

33. iami67

Posts: 334; Member since: Oct 18, 2011

To Slammer what this shows is the Level of smarts a average Iphone customer has. That is why she has the iphone in the first place.

48. dome888

Posts: 86; Member since: Oct 10, 2012

+1....

40. darth8ball

Posts: 520; Member since: Aug 02, 2011

Sounds like you are upset about the"name drop" I don't think it was a negative about the iPhone. It does soak to the lack of tech savvy people who buy iPhones though. Android users would know to disable roaming because Android devices don't think for its and make our decisions for us. Also the parents need to be more in control of their kids

53. Slammer

Posts: 1515; Member since: Jun 03, 2010

---" Sounds like you are upset about the"name drop""--- Not at all. The type of phone really has no relevance or bearing on the article whatsoever. The purpose of the article should be to present a lesson learned for "anyone" with "any type" of smartphone; not just an "iPhone". John B.

42. rusticguy

Posts: 2828; Member since: Aug 11, 2012

Maybe article was trying to showcase that how dumb the user (iPhone) was ... oh forget everything ... iT just WORKS and so iT did for sure ... so what next? Apple should now think of DUAL SIM PHONES iN addition to the "LEGO phones" that it's planning to release?

46. kgbeezr1

Posts: 1; Member since: Jul 12, 2013

I completely agree. We're talking about a 14 year old tween here, the fact that she was using an iPhone went without saying.

5. daniel_bargs

Posts: 325; Member since: Nov 27, 2010

That's why you should remove your sim card and buy a local one then subscribe to a prepaid unlimited internet! In the Philippines, it just cost you $1 for the SIM card and $20 for an unlimited 3G internet!

9. protozeloz

Posts: 5396; Member since: Sep 16, 2010

THIS!

23. Archan_Pe

Posts: 74; Member since: Apr 08, 2012

But one does not simply "remove your sim card and buy a local one" if you use a phone that is carrier locked. Whenever my mom goes to the Philippines she would love to put her globe sim on but she can't. But yeah I miss Philippine prices xD

45. ThePro

Posts: 26; Member since: Nov 03, 2012

Still, if they knew she was gonna use internet, then they should have paid for a roaming data plan, which would cost for a 1GB plan for like $120, way cheaper.

50. Archan_Pe

Posts: 74; Member since: Apr 08, 2012

Well I was talking about how hard putting a local sim on the phone is.. But yes I agree with you. They should have prepared for the trip and talked to Orange about travel bundles and they would have saved a lot more.

6. _Bone_

Posts: 2155; Member since: Oct 29, 2012

Happens when you give someone something that requires more understanding than what he or she's capable of processing.

10. TheRetroReplay

Posts: 256; Member since: Mar 20, 2012

How do you not know about roaming charges? Unless you're extremely thick then you should know that you'll get charged for using your phone if you go overseas unless you set something up with your carrier. That's common sense when dealing with a cell phone carrier, I blame the parents on this for not telling their kid, who does not look 14, to not use the phone or for not setting up a temporary international plan.

12. Slammer

Posts: 1515; Member since: Jun 03, 2010

Agreed. Parents hand out smartphones to their kids(as low as 8 yrs old) like candy. These same parents complain about high cell bills and broken phones they have to keep replacing. I don't know who learned more here. The 14year old or her parents. I would hope both. John B.

34. iami67

Posts: 334; Member since: Oct 18, 2011

And who lets a 14 yr old go overseas alone. the parents had to have been there and saw her using it shame on the parents for blaming the company for taking advantage of the child

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.