Behold! Walmart mislabels Samsung handset

Behold! Walmart mislabels Samsung handset
Walmart wants to be the store where you get your underwear and buy a new cellphone. The discount retailer has made some decent strides over the last year, but still has a long way to go to catch up with stores like Best Buy. Do you feel the same comfort level when you ask a question to a Walmart employee in electronics as you do when you question a Best Buy employee working the cellphone section? While just a simple mistake, the picture below is an example of the growing pains at Walmart. The handset in the middle space where the Samsung Behold is supposed to reside, is  actually the Samsung Highlight. Heck, it's an easy mistake to make. Both the Highlight and the first Behold are messaging phones with 3 inch screens, but the first-gen Behold was one of the first-and few-featurephones sporting a 5MP camera at the time it was launched and the Highlight has a 3MP camera. We're sure mistakes like this happen all over, but when you are trying to make your mark in a crowded business by taking market share away, you cannot afford to mislabel a phone.

Samsung Highlight Specifications | Review
Samsung Behold Specifications | Review

source: TmoNews



1. lilmoney30

Posts: 7; Member since: Sep 14, 2009

Whats even worse, I bought a Droid at the retail price from walmart when it was released and it got shut off last week! when I called verizion to see what the problem was, they said walmart had reported it lost or stolen! It was a good thing I still had my proof of purchase and box or they couldn't turn it back on! Oh walmart! just stick to cheep clothes and funny food and old tv's

2. vzwtechbill

Posts: 175; Member since: Mar 16, 2009

you forgot entertaining ftw

3. rwolf1984

Posts: 536; Member since: Jun 06, 2009

This mistake can happen at any store. I've seen issues like this @ other national retailers including Best Buy, Costco, Target etc and smaller stores. . .It's ignorance and its disgusting these people have jobs in the industry. Wal-mart needs to make changes. Unlike Best Buy Wal-mart does not have dedicated Wireless Sales Reps. You're lucky @ a place like Wal-mart or Target if the attending employee can tell you simple differences and features of even log-in and activate a device. The Wal-mart employees do not specialize in Wireless Sales and lack training and product knowledge...You may luck out and get a rep that is interested in phones and sells them enthusiastically. Most national retailers lack the ability and the training to perform simple tasks Corporate stores can do for whatever reason. They do not have the equipment like a Cell-brite to transfer contacts, add an email address to a phone, ability look up and add corporate discounts, among other things. My suggestion to Wal-mart is to consider outsourcing there Wireless Sales to a 3rd Party to operate a wireless kiosk or simply re-vamping the Wireless Center internally and hire commissioned sales reps that are motivated to learn about phones and sell them. Wal-mart has the best prices and if they wanted to they could dominate Wireless Retail Sales. I'd love to sell a phone to some of those "people of wal-mart"...

4. BlackberryUser

Posts: 609; Member since: Jun 26, 2009

I agree with most of what you say, but a friend of mine worked for wal mart and her only job was to sell cell phones. That said, she isn't the person I would have hired, she had no interest in technology or the industry, and was an hourly employee with no incentives to sell phones. They gave her minimal training to activate phones and that was about the extent of it. I agree Wal Mart needs to step up the game and if they're interested in having salesmen then need to pay by commision/incentives.

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