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Apple's Face ID demo on-stage fail might not have been a Face ID fail at all


Probably the single most important new feature of the iPhone X, its Face ID that users will use tens or hundreds of times to unlock their phones every day, had failed.

At least that's what most people thought when Apple's Craig Federighi went up on stage to give the first official iPhone X demo to millions of viewers.

"Unlocking it is as easy as looking at it and swiping up," Federighi said and picked up the phone. "And, you know..."

And viewers knew that something was wrong because suddenly Federighi was all worried and sweating.

Face ID did not recognize his face. He turned off the screen and gave it a second try. "Enter Passcode. Your passcode is required to enabled Face ID," a familiar message popped up on the phone.

"Ho ho ho! Let’s go to backup here!" Federighi exclaimed and quickly took a grab of another iPhone X sitting nearby.

Luckily, everything went fine with that second unit. So... what happened?

Yahoo's David Pogue reached out to Apple to clarify and it turns out that it might not have been a Face ID fail at all. Instead, something else had happened.

"People were handling the device for stage demo ahead of time," says a rep, "and didn't realize Face ID was trying to authenticate their face. After failing a number of times, because they weren't Craig, the iPhone did what it was designed to do, which was to require his passcode."

Interestingly, while it takes five failed attempts for Touch ID to lock an iPhone and require a passcode, developer documentation reveals that only two failed Face ID attempts will result in a passcode request. You can watch what happened on stage with Apple's Face ID demo in the video right below, starting at the 4:11 mark.


source: Yahoo, Macrumors

64 Comments
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posted on 14 Sep 2017, 02:25 30

1. meanestgenius (Posts: 17280; Member since: 28 May 2014)


That could very well be the case, or it could be exactly what it sounds like: Damage Control.

posted on 14 Sep 2017, 03:00 13

8. ibend2 (Posts: 117; Member since: 16 Mar 2016)


Shepple Warlord: "Defense!!!"

posted on 14 Sep 2017, 03:06 5

11. meanestgenius (Posts: 17280; Member since: 28 May 2014)


*Sheeple.

posted on 14 Sep 2017, 03:16 3

13. ibend2 (Posts: 117; Member since: 16 Mar 2016)


Thanks..

posted on 14 Sep 2017, 07:53

44. meanestgenius (Posts: 17280; Member since: 28 May 2014)


No worries.

posted on 14 Sep 2017, 08:42 2

48. sgodsell (Posts: 5057; Member since: 16 Mar 2013)


One thing is for sure. You have to train the iPhone X by moving your face around. Now it also depends on where you trained it, because of lighting conditions. Not to mention if you trained it with a clean shaven face, and over time your hair grows, and you let those nose hairs bloom. There is chance of course failing. God help women. One day they have smokey eyes with big poofy lips, and the next day they are a scruffy dog. Then there is foundation.

Does any here believe that Apple's new face Id will be as fast or as reliable as touch ID? If you actually think that, then you are in for a disappointing time with Apple's new face ID.

posted on 14 Sep 2017, 11:23

52. ecmedic4 (Posts: 457; Member since: 02 May 2013)


If you did not watch the keynote, having a clean shaven face then not shaving for awhile shouldn't matter, neither should your hair being longer or shorter, if you put on a hat, etc. It learns your face over time and with the 3D mapping of the contours of your face and things, it still unlocks. That is how it is designed to work, but obviously we will have to wait for real world results. Until real world results, no one can fairly say how well it will work or not work. How about give it a chance?? Is that a lost concept now days?

posted on 14 Sep 2017, 06:20 5

33. DBoss (Posts: 67; Member since: 18 Feb 2017)


I think Phonearena doing a better job in advertising than the actual Apple homepage!! :D :D

posted on 14 Sep 2017, 06:13 1

27. Well-Manicured-Man (Posts: 448; Member since: 16 Jun 2015)


Why did Face ID then work with the 2nd iPhone? It’s the same software.

posted on 14 Sep 2017, 07:32 2

41. izim1 (Posts: 1305; Member since: 04 Feb 2013)


Is this a serious question? Either all devices work or all fail, huh?

posted on 14 Sep 2017, 07:54 4

45. meanestgenius (Posts: 17280; Member since: 28 May 2014)


Why did tit fail the on the first phone? A fail is a fail. Accept it and move on.

posted on 14 Sep 2017, 11:29 1

54. ph00ny (Posts: 1555; Member since: 26 May 2011)


Maybe the rubbing/wiping his face helped. Maybe something on his face was reflective (ie sweat/makeup)

posted on 14 Sep 2017, 11:59

56. cnour (Posts: 1647; Member since: 11 Sep 2014)


Oh my god, this comment proves a high level of stupidity. Hopefully it is a joke.

posted on 14 Sep 2017, 12:54 1

59. meanestgenius (Posts: 17280; Member since: 28 May 2014)


The irony of you saying anyone has a high level of stupidity is absolutely mind-boggling.

posted on 14 Sep 2017, 16:38

63. buccob (Posts: 2769; Member since: 19 Jun 2012)


In my opinion either way it is still a fail because you have to swipe even after being recognized, so the total time from lock to unlock is longer than what TouchID and other fingerprint scanner methods are in today's phone

posted on 14 Sep 2017, 02:27 8

2. TerryD (Posts: 175; Member since: 09 May 2017)


Great. You just need to get that message out to the millions of people that now think that it doesn't work very well.

Good new, Face ID works really well. Bad news, Apple management don't know how to use their new phones.

posted on 14 Sep 2017, 02:32 10

3. Dr.Phil (Posts: 1669; Member since: 14 Feb 2011)


While I do believe in this instance it was not the Face ID that went wrong, I still have reservations about the technology in terms of ease of use and being as quick as Touch ID to unlock a device. Most people right now can unlock their devices while it’s sitting on a desk with just a tap of their finger, but with this you have to actually pick up the device and hold it up to your face to unlock. I can just feel the frustration of people who will have to pick up their devices and hold it up in order to unlock or to have to constantly enter a passcode to be able to access their devices.

With that being said, I look forward to next year when I’m sure we will see the return of Touch ID in the screen.

posted on 14 Sep 2017, 02:40 3

5. Leo_MC (Posts: 3017; Member since: 02 Dec 2011)


"you have to actually pick up the device and hold it up to your face to unlock"

Plus, you need to swipe.
I really don't like the way Face ID works (I also think Touch ID is not as nice as Huawei or Pixel system - which don't require a press to activate).

posted on 14 Sep 2017, 02:59 8

7. ibend2 (Posts: 117; Member since: 16 Mar 2016)


And remember when they say backside FPS (on pixel and S8) is stupid because you need to lift it to unlock it, and now you even need to hold it up to your face to unlock it, lol..
Checking notification can't be more frustating than that..

Backside FPS, and always-on-screen is really brilliant idea afterall

posted on 14 Sep 2017, 03:45

16. Leo_MC (Posts: 3017; Member since: 02 Dec 2011)


I still think the back of the phone is the stupidest place for a fp scanner.

posted on 14 Sep 2017, 04:45 3

21. iushnt (Posts: 2351; Member since: 06 Feb 2013)


Do u think it is still stupid than not having it at all?

posted on 14 Sep 2017, 06:05

26. Leo_MC (Posts: 3017; Member since: 02 Dec 2011)


I was talking about what I like and I don't like about fp scanner; I am sure that the future will get us better unlock methods so I have no opinion about devices without fp scanners.

posted on 14 Sep 2017, 06:34

36. LetsBeHonest (Posts: 1544; Member since: 04 Jun 2013)


or even better embedded into the power button like Sony.

posted on 14 Sep 2017, 08:32

46. Leo_MC (Posts: 3017; Member since: 02 Dec 2011)


If the power button is on the bottom front of the phone, yes; if it's on the sides, no (there are right handed and left handed people, one of them will have problems unlocking the devices).

posted on 14 Sep 2017, 12:49

58. sgodsell (Posts: 5057; Member since: 16 Mar 2013)


It's actually really smart. Especially when the phone is in your pocket. You just have to grab the phone out of your pocket, and feel the back of the phone to place your finger on the sensor. It's very easy. Plus you don't touch the screen or the front of the phone at all to unlock it. Besides some rear finger print scanners allow you to swipe up and down to look at your notifications.

Leo_MC I know you are a die hard iPhone user. But to say that putting a for scanner on the back of the phone is stupid, really makes you look stupid.

posted on 14 Sep 2017, 13:26

60. Leo_MC (Posts: 3017; Member since: 02 Dec 2011)


Back fp scanner is stupid, period.

posted on 14 Sep 2017, 14:07 1

61. bobby84 (Posts: 547; Member since: 13 May 2016)


Well with an iPhone x u got nothing to worry about

posted on 14 Sep 2017, 14:23

62. Leo_MC (Posts: 3017; Member since: 02 Dec 2011)


True :).

posted on 14 Sep 2017, 03:38 1

15. LetsBeHonest (Posts: 1544; Member since: 04 Jun 2013)


I think they should've embedded touch id to Apple logo this time.. that would've been nice right?

posted on 14 Sep 2017, 03:46

17. Leo_MC (Posts: 3017; Member since: 02 Dec 2011)


NO-NO-NO!
The fp place is in the front.

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