Apple to replace batteries for free on certain iPhone 6s units that keep shutting down

Apple to replace batteries for free on certain iPhone 6s units that keep shutting down
This morning, Apple posted on its Asian website that a small number of iPhone 6s units have been shutting down randomly. But Apple says that this is not a safety issue and the number of iPhone 6s handsets affected are limited to a small range of phones produced in September and October 2015. Apple says that any iPhone 6s owner whose device is experiencing these shutdowns will be entitled to a free battery replacement.

Apple says that iPhone 6s users around the world who are suffering with the random shutdown issue, can bring their phone into any Apple retail store or authorized service center. There, it will be determined whether a particular iPhone 6s was built during the time period that would make it eligible for the free battery replacement.

The China Consumers Association, a consumer protection group in China, said last week that it has been receiving reports from owners of the Apple iPhone 6s that their phones have been shutting down, even though half of the battery life remained. Apple says that the problem affects iPhone 6s units around the world, so its promise to replace defective batteries covers iPhone 6s models owned globally.



source: WSJ

Related phones

iPhone 6s
  • Display 4.7" 750 x 1334 pixels
  • Camera 12 MP / 5 MP front
  • Processor Apple A9 APL0898, Dual-core, 1840 MHz
  • Storage 128 GB
  • Battery 1715 mAh(14h 3G talk time)

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12 Comments

1. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Kudos to Apple for this one.

3. Well-Manicured-Man

Posts: 664; Member since: Jun 16, 2015

Apple is doing what is has to do. Nothing special in my opinion.

4. sukrith2194 unregistered

It is special! For once they haven't blamed the user!

5. ibend

Posts: 6747; Member since: Sep 30, 2014

yeah... and these phones already have faulty battery for 1 year (manufactured in September and October 2015), it's really late to admit this problem... maybe they just ignore any report about this before, and then media showing bad response to "touch desease" that will cost money for hardware defect... so they offer free fix for more cheaper problem (this one) to make them looks like a good guy

10. NarutoKage14

Posts: 1313; Member since: Aug 31, 2016

That's because they can't blame the user on this one and charge them $150 for battery replacement.

2. maple_mak

Posts: 953; Member since: Dec 18, 2013

Exclusive feature from first manufacture products: White rats. Come on, (Any)sheeps.

6. palmguy

Posts: 974; Member since: Mar 22, 2011

Free!! Apple???? It's the Twilight Zone!!!

7. tedkord

Posts: 17198; Member since: Jun 17, 2009

As they should. It's good that they're doing this, but it shouldn't have taken so long to accept responsibility and admit the issue.

8. sissy246

Posts: 7035; Member since: Mar 04, 2015

True But it really sounds like something else is going on other then the battery.

12. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Defective batteries are dangerous territory.

9. tedkord

Posts: 17198; Member since: Jun 17, 2009

And, they should be doing the same for the touch disease affected units.

11. NarutoKage14

Posts: 1313; Member since: Aug 31, 2016

As long as Apple can find a plausible way to blame the user, they will and deny the problem or charge an exorbitant price to fix it.

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