Apple shakes up its physical retail locations in the U.S. and U.K.
Those working in the stores are also going to have new titles. "Back-of-House Specialists" and "Inventory Specialists" are now "Operations Specialists" and "Operations Pros." "Business Specialists" are now "Business Experts."
In the U.S. and U.K., Apple is adding three new positions in its stores. The Pro is considered to be the most knowledgeable about Apple devices. These employees are ranked above Expert. Above Creative is a new position called Creative Expert. And a Technical Expert is a store employee who is able to work on mobile repairs, and troubleshoot software issues on the Apple Watch and other products. With this new position added, wait times for repairs and support should be reduced.
Apple is also renovating stores using the design employed on all new locations opened since the middle of last year, The company has 30 stores open with this design. And just the other day, we told you that Apple has changed the name of its retail locations, removing the "Store" part of the name. For example, Apple's flagship store will now be known as "Apple Union Square."
Lastly, Apple's retail credo has been changed. Consider this a "way of life" for Apple's retail employees, with this credo giving them instructions on how to act.
Apple is hoping that by adding the new positions it improves the shopping experience for U.S. and U.K. customers. If the changes go over well with shoppers in those markets, they could be put into place throughout the remainder of Apple's retail empire.