Apple runs afoul of Australia's warranty laws, promises to make things right

Apple runs afoul of Australia's warranty laws, promises to make things right
Apple has been accused by the Australian Competition and Consumer Commission of failing to change its warranty agreement so that it could be in line with laws passed by the country back in 2011. According to published reports out of Australia, Apple has been lying to consumers about its obligations to them in regard to repairing or replacing a faulty Apple iPhone, Apple iPad or Apple iPod. Apple allegedly failed to tell Australian customers the full extent of their warranty protection under the most recent consumer protection law passed in the country.

Apple and its suppliers are accused of telling Australians with faulty Apple devices, that they were entitled to only whatever Apple wanted to give them instead of what they should have received under law. In some cases, Apple told customers that it did not have to give a refund, replace, or repair a product with a "major failure" even though the law allowed Australian consumers to pick between a replacement or a repair. Apple also incorrectly told some customers that they were entitled to a full refund only if a faulty product was returned within two weeks of its purchase and that refunds or repairs were only allowed if a device stopped working correctly within a year of its purchase. Allegedly, Apple falsely told customers that it was not responsible for non-Apple products bought in the Apple Store and would often provide store credit only instead of a full refund.

 The chairman of the Australian Competition and Consumer Commission (ACCC) said that Apple was making up its own warranty and refund policies instead of following the law. The ACCC could take Apple to court if it doesn't go along with a number of "undertakings" that the Cupertino based tech titan has agreed to follow.


As part of this undertaking, Apple must reassess all claims made by consumers about faulty Apple products over the last two years, and must provide customers with the correct warranty remedy that each one was entitled to. The undertaking begins on January 6th and Apple will revisit old claims for 90 days. Apple also must publish a note on its Australian website telling those who felt that their warranty was handled incorrectly by Apple, to contact the manufacturer to have the warranty claim reassessed.


source: SydneyMorningHerald via BGR

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37 Comments

31. ibap

Posts: 873; Member since: Sep 09, 2009

Funny what you'll think you can get away with when you believe your own hype.

30. InspectorGadget80 unregistered

How Apple should play fair is to stop banning other phones. and stop over charging their consumers.

36. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

I can't really blame Apple for using a weapon available to them. I have to blame the courts, laws, and patent & trade offices that allow them to have this weapon in their arsenal in the first place.

28. networkdood

Posts: 6330; Member since: Mar 31, 2010

Typical Apple business practices...

18. samystic

Posts: 242; Member since: Mar 25, 2012

the most common complaint iphone users who were customers of one of the top three mobile service providers i worked with was poor service and ridiculous terms and conditions apple had put for repairs... 'you live in australia... beachside... your iphone is water damaged... pay ~A$289 to get a refurbished replacement... silly apple

16. androiphone20

Posts: 1654; Member since: Jul 10, 2013

Bad move, dodging taxes, typical corporate stuff and we are all victims.

15. AfterShock

Posts: 4147; Member since: Nov 02, 2012

If there is any way they can get out of paying, I have faith that Apple will find a way to take the cheap way out. They can squeeze a nickel hard enough to make the beaver crap for sure.

13. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

Apple has been lying to consumers. Hahaha :D Wanna play Kangaroo boxing...

11. Mxyzptlk unregistered

Everyone wants to attack apple because they're ahead of the competition.

12. woodshop20

Posts: 459; Member since: Sep 14, 2013

Firstly, they're not really ahead of the competition (maybe except for the tablet sector). Secondly, people attack Apple because they're arrogant and love to sue.

23. tedkord

Posts: 17532; Member since: Jun 17, 2009

Dee looosh inal.

24. techguyone

Posts: 214; Member since: May 18, 2013

Apple wasn't attacked, it was pulled up for breaking a law in a country it did business with. You also made a factually incorrect statement, let me correct it. 'Apple were ahead of the competition'... notice the subtle change.

27. jacko1977

Posts: 428; Member since: Feb 11, 2012

Apple wasn't attacked, it was pulled up for breaking a law in a country it did business with without obama

29. networkdood

Posts: 6330; Member since: Mar 31, 2010

Was, not were..Apple is treated as a singularity...now..Apple products were ahead...that is better

33. rusticguy

Posts: 2828; Member since: Aug 11, 2012

Hooligans need to be dealt that way.

7. kozza3

Posts: 778; Member since: Oct 17, 2012

waa waa waaaaa

5. Sniggly

Posts: 7305; Member since: Dec 05, 2009

6. Sniggly

Posts: 7305; Member since: Dec 05, 2009

(for a quick bonus, check out the comments from one of Phonearena's only permabanned regulars ever, Taco50. I kinda miss the jerk.)

19. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Don't we all? PA needs to unban him.

22. tedkord

Posts: 17532; Member since: Jun 17, 2009

He still shows up on BGR occasionally. When he does I tell everyone about his permaban here and the times he got caught lying about someone hacking his account to say he hoped Apple would patent the drop down notifications they copied and sue Google. Or claiming that his "inside sources" at the carriers assured him the Galaxy S3 was flopping.

34. darkkjedii

Posts: 31811; Member since: Feb 05, 2011

Snig do you miss Troll?

35. Sniggly

Posts: 7305; Member since: Dec 05, 2009

I didn't notice he was gone, so that is likely a no.

3. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I only wish my country has such law. Apple can afford to give better and longer support. I wonder what Samsung did for Australia. Money pinching like Apple?

9. wilsong17 unregistered

hmm where in this article is samsung mention sheep

20. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Meh! Lol!

26. jacko1977

Posts: 428; Member since: Feb 11, 2012

i killed my S2 by a wrong rom and samsung fixed it no questions asked

37. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I have similar experience with Samsung Service Center.

2. DEATHSTROKE9

Posts: 399; Member since: Nov 09, 2013

Apple at its finest.

1. darkkjedii

Posts: 31811; Member since: Feb 05, 2011

Apple play fair, or get kangaroo slapped.

4. wolverinexmen9

Posts: 112; Member since: Mar 31, 2011

Funny lol

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