Apple nabs the number one spot in a recent satisfaction ranking, while RIM is found at the bottom

Apple nabs the number one spot in a recent satisfaction ranking, while RIM is found at the bottom
Well, well, it looks like Apple has yet another thing to be proud about, since they’ve nabbed the number one spot in the American Customer Satisfaction Index rankings – beating out all of its rivals in the process

Apparently, the ACSI has given Apple a total score of 83, which is actually the highest score that has been given to a phone company – ever! Besides setting a record for the rankings, the ACSI goes on to highlight Apple as “a game changer” in the market, as they’re able to stand out in their first month in the rankings. Unlike some of its esteemed competitors, Apple has it somewhat easier, since all iPhones run on iOS. Meaning, they don't have to worry about juggling the intricacies seen other companies dealing with multiple platforms.

In its statement today, the ACSI said, “At 83, Apple’s iPhone is a game changer when it comes to customer satisfaction. No other cell phone company has ever broken into the 80s. Apple’s nearest competitors this year are three companies tied at 75: Nokia (+3%) and ACSI newcomers LG and HTC.

On the other end of the spectrum, RIM is placed at the bottom of barrel with a total score of 69 points. Interestingly enough, the ACSI mentions that it’s not much of a surprise considering the manufacturer’s current woes in the financial markets. ACSI founder Claes Fornell said, “Companies with weak customer satisfaction often have weak stock performance. RIM’s sales are slumping amid a bevy of problems, from hardware and software issues to server lapses that have caused email and messaging outages. Over the past year, share price for RIM has virtually collapsed.

source: The American Customer Satisfaction Index via SlashGear

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77 Comments

67. mrochester unregistered

I wonder what the reasons are for customers generally being less happy with their Android devices than they are with their iOS devices? That would be really interesting to see

46. networkdood

Posts: 6330; Member since: Mar 31, 2010

I wonder if people understood how to take the survey....

47. taco50

Posts: 5506; Member since: Oct 08, 2009

more fandroid excuses

58. remixfa

Posts: 14605; Member since: Dec 19, 2008

never give up, never surrender!

50. gallitoking

Posts: 4721; Member since: May 17, 2011

at least Apple consumers did

62. hepresearch unregistered

Survey Instructions: Android users: please rate your product based on your current feelings. iPhone users: just say "Yes". It's easier that way, trust me...

64. gallitoking

Posts: 4721; Member since: May 17, 2011

So I guess Android user dont feel good about their devices....

69. hepresearch unregistered

So I guess Android users understood their survey instructions... On the other hand, Apple consumers DID understand their survey instructions... just answer "yes" to everything without thinking... =8-P

74. gallitoking

Posts: 4721; Member since: May 17, 2011

so by acknowledging that fandroids did understood the survey and score low. means that at least those stats are correct.. hmm you just agreed with me.. thank you

76. hepresearch unregistered

... and what's really entertaining is that you haven't disagreed with me yet... so, I'll just take that as acknolwedgement that Apple consumers like you DO just say "yes" without thinking about anything, and apparently there are quite a few of you folks... Yeah, a bunch of those Apple consumers DO know how to take surveys the way Apple wants them to be taken, after all... You're very VERY welcome!

43. Whateverman

Posts: 3295; Member since: May 17, 2009

I expect Apple will always be number one when it comes to customer satisfaction. They have been building the exact same phone for 5 years now with a few tweaks here and there. I can't see much going wrong when you only have one product to focus your efforts on. That's a good thing to some, not so good for others. But no matter how you look at it, it's working for them. With that said...how do I get in these surveys? Because my Razr is the Sh*t!!!

35. darac

Posts: 2156; Member since: Oct 17, 2011

Wow, what an sensational turn of events..company with a single phone product topped the charts. Yeah that's an irony. How can't people see this is like comparing apples* and oranges - every other brand has a wide array of phones, from low end to high end. Apple can afford to give all they got into one iconic phone per year..it should be darn flawless.

19. joaolx

Posts: 364; Member since: Aug 16, 2011

What is cool is that by your terms, the sheeps are blind and can't see reality. So I can call all of you sheeps and not be mistaken because almost everyone is manipulated by this companies. And some of you probably more than these "sheeps" but i guess you are blind to see reality. Sometimes I hate the comments of taco50 but sometimes you guys are also stupids. You really think that millions of people who buy apple products could receive a turd and not care about it? If you believe that then you're ignorant. every company innovates in different things, some DO NOT COPY but use they're ideas to make better. So stop calling other sheeps when you guys are also blind. (Crosses fingers and hopes to end this madness between fanboys)

21. Sniggly

Posts: 7305; Member since: Dec 05, 2009

While I agree that there are some dumbasses who support Android as well as iOS, the iOS fanboys seem to have a greater number of dumbasses on their side. Their arguments also smack of greater dumbassery as well. The war will continue, unfortunately. Good job trying to be a hero, though.

24. gallitoking

Posts: 4721; Member since: May 17, 2011

on Apple articles are always infested with fandroids wanting to be funny or use unrelated sarcasm to post their anger towards a company.. on the Apple side the only smartasses is me. and taco part time... but trust me ther are more androids whom not only troll but their comments are unrelated and unrequested

26. joaolx

Posts: 364; Member since: Aug 16, 2011

gallitoking-The thing is that everyone says stupid and unwanted comments. Not just fandroids, but mostly everyone.

37. gallitoking

Posts: 4721; Member since: May 17, 2011

true dat

42. hepresearch unregistered

comment #26... joaolx has just called out the elephant in the room... thank you! thank you! thank you! +1

30. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

"...post their anger towards a company..." Have you ever asked your yourself, why they feel anger for Apple company? And maybe it is not without a reason?

38. gallitoking

Posts: 4721; Member since: May 17, 2011

i would love answer to that question

54. taco50

Posts: 5506; Member since: Oct 08, 2009

Bitter cell phone reps

56. remixfa

Posts: 14605; Member since: Dec 19, 2008

blu cheese.

25. joaolx

Posts: 364; Member since: Aug 16, 2011

I'm not trying to be a hero. I love apple, in some cases overrated but they make products that people like and that are easy to use. But I also love android, it might not be that simple but has more functionality and more features. I just wished this dumbness would stop, and both iOS and android fans(especially iOS fans) to start doing good comments on how each company changes and improves what the others did. Instead of saying that they steal and start saying stupid things why not make a well written comment, of what they think overall and not what they think those companies stole.

28. gwuhua1984

Posts: 1237; Member since: Mar 06, 2012

Nicely said.

31. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

"Instead of saying that they steal and start saying stupid things..." First say that for Apple company, because Apple fans are just a mirror of Apple. :)

33. paulyyd

Posts: 340; Member since: Jan 08, 2011

LOL good one bro! high five man!.. lol idiot

39. gallitoking

Posts: 4721; Member since: May 17, 2011

I would do my part..

45. hepresearch unregistered

And... which part might that be?

49. gallitoking

Posts: 4721; Member since: May 17, 2011

to not say dumb things...

61. hepresearch unregistered

... that makes me giggle...

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