Apple nabs the number one spot in a recent satisfaction ranking, while RIM is found at the bottom

Apple nabs the number one spot in a recent satisfaction ranking, while RIM is found at the bottom
Well, well, it looks like Apple has yet another thing to be proud about, since they’ve nabbed the number one spot in the American Customer Satisfaction Index rankings – beating out all of its rivals in the process

Apparently, the ACSI has given Apple a total score of 83, which is actually the highest score that has been given to a phone company – ever! Besides setting a record for the rankings, the ACSI goes on to highlight Apple as “a game changer” in the market, as they’re able to stand out in their first month in the rankings. Unlike some of its esteemed competitors, Apple has it somewhat easier, since all iPhones run on iOS. Meaning, they don't have to worry about juggling the intricacies seen other companies dealing with multiple platforms.

In its statement today, the ACSI said, “At 83, Apple’s iPhone is a game changer when it comes to customer satisfaction. No other cell phone company has ever broken into the 80s. Apple’s nearest competitors this year are three companies tied at 75: Nokia (+3%) and ACSI newcomers LG and HTC.

On the other end of the spectrum, RIM is placed at the bottom of barrel with a total score of 69 points. Interestingly enough, the ACSI mentions that it’s not much of a surprise considering the manufacturer’s current woes in the financial markets. ACSI founder Claes Fornell said, “Companies with weak customer satisfaction often have weak stock performance. RIM’s sales are slumping amid a bevy of problems, from hardware and software issues to server lapses that have caused email and messaging outages. Over the past year, share price for RIM has virtually collapsed.

source: The American Customer Satisfaction Index via SlashGear

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77 Comments

1. taco50

Posts: 5506; Member since: Oct 08, 2009

Another survey that yet again has iPhone with record breaking customer satisfaction. Yet soon we'll have a bunch of androids disputing the survey and calling iPhone users sheep. If android is so much better how come it ALWAYS gets lower satisfaction ratings? I'll leave you with that thought...

3. dirtydirty00

Posts: 428; Member since: Jan 21, 2011

dude... i can sell a turd in a box with an apple logo on it to a hipster and they will think its the coolest gadget ever and defend it to the death.

6. CharlieAtInfinity

Posts: 253; Member since: Apr 10, 2012

you got that right dirtydirty :) thumbs up!!! the satisfaction is due to the dumbness of iSheeps :) you can sell any crap to these isheeps with a apple logo and extremely high price tag and they will think its the coolest gadget on planet!!

10. gallitoking

Posts: 4721; Member since: May 17, 2011

if you for one minute think that all the effort Jobs put into a product and that anyone can do it. please do it so you can see how wrong you are.. Apple consumers knows when the spot a .fake ps. thats why the galaxy tabs didnt sold

18. joaolx

Posts: 364; Member since: Aug 16, 2011

What is cool is that by your terms, the sheeps are blind and can't see reality. So I can call all of you sheeps and not be mistaken because almost everyone is manipulated by this companies. And some of you probably more than these "sheeps" but i guess you are blind to see reality. Sometimes I hate the comments of taco50 but sometimes you guys are also stupids. You really think that millions of people who buy apple products could receive a turd and not care about it? If you believe that then you're ignorant. every company innovates in different things, some DO NOT COPY but use they're ideas to make better. So stop calling other sheeps when you guys are also blind. (Crosses fingers and hopes to end this madness between fanboys)

40. hepresearch unregistered

Hah! I knew I'd been piling all my turds in the corner these many months for SOMETHING important...

4. Sniggly

Posts: 7305; Member since: Dec 05, 2009

You realize that HTC is only 8 points lower and Motorola is only ten, right? It's not like their scores are awful. With the combo of low end crappy products and high end, those are good scores.

5. gwuhua1984

Posts: 1237; Member since: Mar 06, 2012

I've already saw this article at another site, and I know you're going to be the first to comment when the article gets over here. 70,000 doesn't exactly equal to 70% of the population, and you must understand, "most" of the peple (most doesn't mean 100%) doesn't really understand the differences between iPhone and Android, to them a smartphone is a smartphone. They often mistaken Android devices for iPhones simply because iPhone is much more better marketed and known. They ask about the iPhone because that's the most talked about thing amongst the general public. Android users often has high expectations from their devices, and "most" iPhone users doesn't know what to expect. What Apple give, is all they going to get, but you could push Android to give you what you want. Score rating on satisfaction really doesn't mean that iPhone is better, go ahead and do a survey on people's experience on both iPhone and Android with at least 1 million people, then we'll see what happens.

2. dirtydirty00

Posts: 428; Member since: Jan 21, 2011

"Blinded by the White".......

8. mrochester unregistered

Looking good for Apple I'd say. Steer the course and keep giving customers what they want! RIM, pull your socks up, now!

9. nikhil.agrawal88

Posts: 18; Member since: Mar 01, 2012

atleast here in UK apple does have great customer service..you just go to an apple store and they do sort out your problems quickly..they even replace your iphones even if you have a small problem with it..and where as for other brands you have to go to their service centers and leave your mobile with them to see if they can fix it.. (dont start calling me isheep now, i use an android as well..i just like both of them..whereas iphone is easy and simple to use android gives me more power to customize my phone according to me..)

32. mrochester unregistered

Apple service is second to none, I agree. I remember the days of having to send devices away for days/weeks on end to get them fixed (both Nokia and Sony Ericsson) and even then, getting less than stellar service. This probably helps contribute towards Apple's high satisfaction ratings.

13. gallitoking

Posts: 4721; Member since: May 17, 2011

I am from the Apple camp and i am a satisfied customer

14. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Thank you for that announcement. I'm sure that no one here could have ever guessed anything in your statement. It is in NO WAY COMPLETELY OBVIOUS that you're a total iFan.

15. gallitoking

Posts: 4721; Member since: May 17, 2011

hey Sniggly hello... I am sure we got newbies that dont know..

17. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Dude, as often as you comment on here, they would've gotten it anyway. And you know, by the way, that being an iFan isn't what gets on peoples' nerves. It's the arrogant poo pooing of anything non Apple that annoys us.

22. gallitoking

Posts: 4721; Member since: May 17, 2011

I know.. thats why I do it..

23. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Okay, so in other words, you do what you do just to annoy people?

27. remixfa

Posts: 14605; Member since: Dec 19, 2008

yes.. that's exactly why he does it. he is just an act... unlike his buddy.

36. gallitoking

Posts: 4721; Member since: May 17, 2011

ohh no they annoy themselves.. cant handle that we prefer other OS other than Android

41. hepresearch unregistered

... as if anyone is surprised by that revelation... Think of gallito as the PhoneArena jester... he is here for our entertainment. Just play along and enjoy the ensuing laughter...

48. gallitoking

Posts: 4721; Member since: May 17, 2011

wait I havo no power to annoy anyone. is about time you guys take responsibility of your own actions.. if you get annoyed is your fault...

51. Sniggly

Posts: 7305; Member since: Dec 05, 2009

That's like saying that if you shoot someone its their fault for Bleeding out. Victim blaming is a particularly touchy subject for me, Gallito. Don't go there.

52. gallitoking

Posts: 4721; Member since: May 17, 2011

I dont fire any bullets.. Sniggly dont know what you are talking about but I come unarmed

59. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Do you know what an analogy is?

60. hepresearch unregistered

Digging back through high school records reveals that, as per the wrong answer clearly given to question #11 on gallito's 10th-grade English mid-term exam, the answer to Sniggly's question is "No."

66. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Lol, just the right level of snark and wit. A+ :D

71. hepresearch unregistered

Well, what can I say? I aim to please... By the way, while on my way through the 8th-grade records, I also noticed the D- in Algebra for the second quarter... I worry that perhaps gallito had a less-than-stellar Christmas break that year... perhaps some deep resentment or emotional security issues have resulted? I hear that iPhones are great for balancing unmet social/emotional needs for some folks...

63. gallitoking

Posts: 4721; Member since: May 17, 2011

Well I responded your analogy with another...hmmm makes you think

65. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Your analogy doesn't jive with reality, Gallito. You are very clearly antagonistic by your own admission (firing the gun) yet you blame us for getting annoyed (bleeding out). You know for a fact that there are iPhone fans on here who are treated with respect by most of us core Android fanboys, like Davecann, Jeff, etc. You also know that on the rare occasions when Taco isn't playing the part of a braying jackass he is also usually treated with respect. Therefore, for you to blame us for responding to your behavior exactly the way you know and want us to respond to it is the height of sociopathy.

* Some comments have been hidden, because they don't meet the discussions rules.

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