Apple makes a huge blunder with the Mail app in iOS 13

Apple makes a huge blunder with the Mail app in iOS 13
Apple recently made a major blunder when redesigning the iPhone's Mail app for iOS 13. As reported today by NBC News, this boo-boo has resulted in iPhone users deleting emails that they were actually looking to respond to. This is because in revamping the app, Apple moved the trash icon to the location where the reply button used to be. And since both icons are very close to each other, users are accidentally tapping the trash icon by mistake.

Of course, Apple has been called out on social media for this faux pas. In fact, Fox News' chief White House correspondent John Roberts disseminated a tweet that included a screenshot of the trash icon and the reply button along with a message that read, "Who at @Apple thought this was the best positioning for the trash icon in emails???" Another Twitter user noted that he mistakenly deleted ten emails to date. Another Twitter user topped that by claiming to have hit the trash icon 12 times by accident. In fact, quite a few Twitter subscribers have posted complaints about the updated Mail app on iOS 13. Another complaint came from Shannon Watts, the founder of gun control organization Moms Demand Action. "I end up deleting the email by accident instead of replying to it," Watts said. "If I’m lucky, I’ll remember who I was replying to and then search for their name in trash. But it’s incredibly frustrating and time-consuming."

You can save an email that you've deleted from the Mail app by mistake


If you do delete an email by mistake, you can try to recover it by opening the Mail app and heading to the Trash mailbox. Tap on the forwarding arrow icon and move the mail to another email account. You can view all of your deleted emails across all of your accounts by opening the Mail app, tapping Mailboxes in the upper left corner of the screen, tapping Edit in the upper right corner of the screen, and then tapping on All Mail.


Apple released iOS 13 on September 19th and earlier this month it pushed out iOS 13.1.3 to exterminate some bugs. The upcoming 13.2 update will greatly improve photography on the 2019 iPhone models thanks to Deep Fusion. This technology allows the camera to snap 8 photos with various exposures before the shutter is snapped. Adding the image captured when the shutter is tapped, the Neural Engine that is part of the A13 chipset goes through 24 million pixels to create the sharpest image with the less amount of noise.

Other features coming with iOS 13.2 include 59 new emoji; including different skin tones, there will be 230 new options for emoji fans using iOS. Also coming with iOS 13.2 is Announce Messages with Siri. With this feature, Apple devices sporting the H1 chip like the AirPods or certain Beats headphones will be able to hear incoming text messages and send a reply via Siri. The virtual personal assistant will take dictation immediately after reading the incoming message out loud even without the user having to say "Hey Siri." Speaking of Siri, Apple will introduce users to a brand new privacy policy for the digital helper.  The iOS 13.2 update is expected to drop before this month is out, so it should be pushed out sometime in the next week.

As far as the location of the trash icon in the email is concerned, there is no word on whether Apple plans on making any changes. If it is moved by the plight of aggravated iOS users, it might fix this issue in a future iOS update.

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19 Comments

1. Alcyone

Posts: 533; Member since: May 10, 2018

That's user error, however people will deny that. If a user can't take the 5 seconds to look at the screen, then what happens is on them. If people just had patience to look, there'd be no issue. What is still an issue, us Apple's response to the U1 issue.

2. Vancetastic

Posts: 1698; Member since: May 17, 2017

What response? Ha. I looked up the U1 issue, and can't figure why it's not more widely covered. Seems like kind of a big deal.

14. mackan84

Posts: 609; Member since: Feb 13, 2014

This is apples response:https://support.apple.com/en-gb/HT208733 If this was widespread we would’ve seen a update ASAP as Apple replaces every unit the u1 chip breaks on.

15. Vancetastic

Posts: 1698; Member since: May 17, 2017

It's Apple. We will never know how widespread it is. I was thinking of a more public response, though.

4. AngelicusMaximus

Posts: 747; Member since: Dec 20, 2017

I guess muscle memory doesn't exist in your world.

10. Alcyone

Posts: 533; Member since: May 10, 2018

My muscle memory is just, and I've not personally encountered issues. My job requires attention to detail and presentation. Presentation by Apple here is cruddy, but if people just paid a little more attention.

3. lyndon420

Posts: 6860; Member since: Jul 11, 2012

How does one accidentally delete 12 emails when trying to reply? You'd think after the first attempt that one would catch on to something not being right...lol.

5. AngelicusMaximus

Posts: 747; Member since: Dec 20, 2017

I took it to mean on 12 separate occasions.

19. lyndon420

Posts: 6860; Member since: Jul 11, 2012

That's how I took it as well lol.

6. 48Chevy

Posts: 74; Member since: Jul 23, 2014

SMH. Are people really upset over this? The human being in its current state has shown a remarkable ability to adapt to simple little changes like this. Shake to Undo (look inside Accessibility settings) is available. Also, my iPhone is setup with a pop up asking if I want to "Trash Message" after tapping the Trash icon via Ask Before Deleting in the Mail app settings.

8. Vokilam

Posts: 1343; Member since: Mar 15, 2018

Wouldn’t these emails send up I. The trash folder and can be recovered using the “undelete” button? Sorry I rarely use email physically - everything in my email including: searching, editing, composing, sending, and even reading it for me is handled by Siri.

11. TS020

Posts: 58; Member since: Feb 16, 2019

They still have to get around fixing the back button being in the top left corner

12. Derekjeter

Posts: 1546; Member since: Oct 27, 2011

They need to fix the whole damn app. It’s a f**king mess since iOS 13. It’s unbelievable how many bugs are still being left unattended by dirt bags at Apple.

13. Vokilam

Posts: 1343; Member since: Mar 15, 2018

Try swiping the the right....

16. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

So MG, Derek Jeter, and myself aren't the only ones having issues with iOS 13...hmmmm.

17. Vancetastic

Posts: 1698; Member since: May 17, 2017

Nope...I don't have huge issues, but apps on my iPad load slower and there have been a few crashes. Call quality on my wife's XR seems to have somehow gotten worse, which I can't believe is even possible.

18. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Some of us Apple product users are actually honest about the whole experience...good and bad.

20. Vancetastic

Posts: 1698; Member since: May 17, 2017

Yep, even if it hurts feelings.

21. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Exactly. I spend my hard earned money, I'm going to be honest about the experience.

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