Outages are affecting all four major U.S. carriers

Outages are affecting all four major U.S. carriers
All four major U.S. carriers are experiencing issues this afternoon. According to DownDetector.com, T-Mobile, Verizon, Sprint and AT&T customers are reporting problems. The number of complaints from T-Mobile subscribers rose from 47 to 5,731 in minutes. 59% reported a problem with their phone, 33% were unable to access the mobile internet and 7% said that they could not connect to the carrier's network. The issues started at 5:22 pm EDT and are affecting subscribers in Houston, Chicago, Dallas, Los Angeles, Miami, Brooklyn, Minneapolis, Philadelphia, Denver, and Seattle. A T-Mobile spokesman says that it has "engaged our engineers and are working on a resolution."

UPDATE: We have received a statement from T-Mobile CEO John Legere: "Some customers are experiencing intermittent call issues on our network. Thanks for your patience... (T-Mobile Chief Technical Officer) NevilleRay and team are working to resolve the problem ASAP and have already started to see signs of recovery."

UPDATE 2: Looks like things are returning to normal as the number of complaints from subscribers has dropped off sharply. T-Mobile's CTO Neville Ray says, "Update: Call issues are resolved and service is back to normal. We apologize to those impacted by the disruption."

Since 6:14 PM EDT, Verizon customers have been having problems. 45% said that they have no internet connectivity, while 37% cannot use their phone. Verizon's outage has led to complaints from Washington, Fort Smith, Brooklyn, New York City, Philadelphia, Dallas, Jonesboro, Denver, El Paso, and Columbia. Since 5:50 pm EDT, Sprint customers in Chicago, Houston, Atlanta, Washington, Philadelphia, Orlando, Los Angeles, Dallas, Charlotte, and Kansas City have been dealing with outages. 57% complained about their phone, 37% can't use the mobile internet and 5% had a total blackout.


AT&T subscribers in Houston, Dallas, Chicago, Corpus Christi, Atlanta, Los Angeles, Charlotte, Victoria, Wood Dale, and Owensboro reported problems with the wireless operator's network. The outage started at 6:40 pm EDT and 66% of the complaints were about the mobile internet being down; 20% could not make a phone call and 12% can't connect to the AT&T network.


Also affected by outages this evening are pre-paid carrier Metro by T-Mobile, which is not surprising since it uses T-Mobile's network. And Instagram users have also had problems today accessing their newsfeed and stories. Some can not log-in to the app.

This is a developing story, so keep checking in for updates. If you can.

FEATURED VIDEO

8 Comments

1. oldskool50

Posts: 1491; Member since: Mar 29, 2019

I haven't notice any issues. Maybe some towers went down. But I've had 4G all day for what I can tell.

5. andynaija

Posts: 1259; Member since: Sep 08, 2012

Same here in Dallas on T-Mobile.

7. audibot

Posts: 632; Member since: Jan 26, 2017

i have had 4g for 4 yrs but still dont have 3g speed so for what i can tell its still down going on 4 yrs

2. Derekjeter

Posts: 1483; Member since: Oct 27, 2011

I didn’t experience any outages in SoCal.

3. cleatglitch

Posts: 165; Member since: May 25, 2013

sounds like someone is hiding something they're not telling us

8. Cicero

Posts: 1129; Member since: Jan 22, 2014

Huawei?

4. CDexterWard

Posts: 75; Member since: Feb 05, 2018

Oddly better reception today than most, especially in the office. And not using WiFi or wifi calling.

6. Seatech21

Posts: 68; Member since: Jan 01, 2018

Something much deeper is going on here. I can almost guess that these outage's are part of something big going on.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.