Verizon customer accidentally disables Wi-Fi on his phone, receives $700 bill

Verizon customer accidentally disables Wi-Fi on his phone, receives $700 bill
Here is a hint that just might save you some big bucks. Always check to make sure that your phone is connected to a Wi-Fi signal when one is available. If not, you can end up like this poor guy whose Wi-Fi connection was disabled by accident, and he didn't realize it. As a result, this Verizon customer consumed 46GB of data for the month, and as he posted on Reddit (via Droid-Life), with the overage charges his bill was close to $700. Ouch!

Now right away, you're probably saying to yourself that this guy should have been on an unlimited data plan. Verizon agrees and requested that he sign up for Big Red's bottomless pitcher of data. And yes, Verizon did decide to waive the overage fees.

In his post on Reddit, the Verizon customer explained that he had switched from an Apple iPhone 6s to the Samsung Galaxy S9. When he had the iPhone, he would receive a text when he went over his data limit and was subject to overage charges. With his new phone, he received a text just eight days before his bill was due, and all it said was that his monthly charges would be higher.

But the key here is the Wi-Fi toggle. Always look at the status bar on the top of your handset for the Wi-Fi icon. Whether you own an iPhone or an Android handset, if you are not paying for an unlimited plan, you need to take advantage of a compatible Wi-Fi signal whenever one is available. And even if you are on an unlimited plan, you don't want to exceed the monthly data cap; doing that could leave you vulnerable to getting throttled if the cell tower you're connected to is congested with network traffic.

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22 Comments

1. Acdc1a

Posts: 460; Member since: Jan 21, 2016

If you have a phone in the US not on an unlimited plan you're crazy

4. DFranch

Posts: 485; Member since: Apr 20, 2012

Call me crazy then. I'm almost always near WiFi, and rarely use more than a couple of GB a month. it's not worth it for me to pay $70 a month for unlimited. My Wife and I share 22GB a month and it is way more than I would ever use.

17. Acdc1a

Posts: 460; Member since: Jan 21, 2016

I will call you crazy as there are multiple options that have you under $50 per line for an unlimited plan. Paying for a 22GB bucket is silly.

22. PCurry57

Posts: 2; Member since: Jan 23, 2019

My tablet plan is only $15 p/m, it's only 2GB but it's all I've needed most of the time wifi is available. Having been as customer for many years and tablet being paid for they gave me a bonus 10GB p/m laser year. My phone is unlimited though.

9. tuminatr

Posts: 1088; Member since: Feb 23, 2009

Well if you go and read the redit story Verizon had him upgrade to the unlimited and wiped out the rest of his bill so all's well that ends well

2. lyndon420

Posts: 6363; Member since: Jul 11, 2012

How do you use your phone everyday, for almost a month, and NOT notice the upper notification area of the screen??

10. tuminatr

Posts: 1088; Member since: Feb 23, 2009

And not have alerts setup for data overage

3. CreeDiddy

Posts: 2098; Member since: Nov 04, 2011

This guy must have been way over a senior citizen to do something like that...

5. Gsmalltheway

Posts: 271; Member since: Aug 15, 2009

I have 0 sympathy for these people. He chose to have a plan that has overages, his fault that he turned off WiFi, and also his fault he wasn't checking his Verizon app for his usage. I work for ATT and have people all the time that are on an old plan and refuse to switch to a newer plan that has no overages and just throttles instead because they want to be "grandfathered," in to an older plan

12. DROIDT2

Posts: 5; Member since: Jan 23, 2019

My daughter 10 learned that painful lesson on her third day of her new iPhone. Boom. Went over her monthly allowance on GB. Great lesson and easily forgiven. Oh, I let her stew for a few days without it bit she gets it now.

6. sun0066

Posts: 251; Member since: Feb 12, 2011

Well deserved , first for being on Verizon, and second for being so entertained and not realise that was using cell phone data . That seems to me unrealistic and surreal.

7. sirohunter

Posts: 186; Member since: Sep 23, 2017

Where da T-Mobile Unlimited Crew at??? :)

8. sissy246

Posts: 6884; Member since: Mar 04, 2015

If he had gone into his setting and set his phone to alert him once he used so much data that wouldn't have happened.

11. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

I don't know about you guys, but if I'm going to make calls using WIFI, I disable data first. You will get a warning from your device. Just to avoid these incidents.

13. Fellwalker

Posts: 515; Member since: Apr 04, 2014

What on earth does changing your phone have to do with whether you get a text message or not.?

14. TheOracle1

Posts: 1811; Member since: May 04, 2015

Precisely. Either way he's an idiot.

15. GoTstan

Posts: 386; Member since: Jul 25, 2015

He's lucky. Back when minutes were a thing, I went over minutes and got hit with a $650. On verizon. The best they could do was give me a payment plan split in 2. Shortly after I went to tmobile and haven't looked back

16. JRPG_Guy

Posts: 91; Member since: Jan 13, 2019

And that's why you get an unlimited plan

18. speedingcheetah

Posts: 75; Member since: Jul 22, 2017

My Grandparents do this all the time..somehow toggle the wifi off....then big bill comes.

19. Jrod99

Posts: 674; Member since: Jan 15, 2016

First problem is Verizon. He should of been paying attention more closely. Maybe he was a old timer.

20. BuffaloSouce

Posts: 1114; Member since: May 01, 2017

Nothing wrong with Verizon... If there was he would've had to pay those overages which he didn't. Don't blame them because you weren't smart enough when it came to your account

21. PCurry57

Posts: 2; Member since: Jan 23, 2019

User needs to sett limits and warnings in settings

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