AT&T's server problems affecting iPhone pre-orders

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AT&T's server problems affecting iPhone pre-orders
Long lines outside of certain AT&T stores are once again related to the iPhone. This time, people are lining up merely to pre-order the new iPhone 4 which doesn't launch until June 24th. The reason for the line may not be totally related to demand for Apple's handset. AT&T has been experiencing server problems that has turned a usually quick and painless act into one of torture-like root canal without novocaine. Unfortunately for those trying to pre-order in person at the store, the first step in the process is renewing your 2 year contract. After that is accepted, the server malfunction kicks in and you're stuck having to wait for the server to work or else you would have a new contract but with no new iPhone coming. One estimate said that it was taking 20 minutes to complete each pre-order. The problems are said to be system-wide and even the Apple site has been having problems under the weight of the number of orders. What has your experience been?

Apple iPhone 4 Specifications

source: Gizmodo



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23 Comments

1. oldfash33

Posts: 7; Member since: Jun 15, 2010

I was half way through the process,and then all of a sudden got shut down

2. PhoneUser

Posts: 78; Member since: Dec 11, 2008

Why is this news???? This happens every time ATT gets a new iphone...its like earthquakes in CA. I'm used to them already so i don't need to hear about them on the news.......

5. omarc26

Posts: 360; Member since: Dec 05, 2009

ha lolz i also live in cali . o did u feel da earthquake yesterday at 9:27?? ??

7. jenna_23

Posts: 145; Member since: Apr 02, 2010

o my i live in miami so i obviously didnt feel it .. but they said on the news it was a 5.9 i know i wud have shit my pants if i felt a 5.9 earthquake .. thats why i avoid california ..

8. omarc26

Posts: 360; Member since: Dec 05, 2009

yes it was 5.9 n the worst part was that there were 34 aftershocks! were i live in orange county we felt all 34 aftershocks it was hell !!

3. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

doesn't surprise me! their server works just like their network, dropped connections.

11. DOGIEFRESH

Posts: 316; Member since: Jul 15, 2009

And wait for June 24, it is gonna be a very dark day for VZW like it has been for the past 3 yrs.....!!! a lot of people leaving your 8th wonder of the world slow-rizon network for the iphone.....!!!!

13. remixfa

Posts: 14605; Member since: Dec 19, 2008

yea, doggie, and then a few months later, VZW turns on LTE and the iphone 4 is long forgotten, just like the last few iphones have been overshadowed by top end android sets. High end android + LTE = Iwhat?!? High end android + 21/mbs HDSPA+ (tmobile) + half price plan = Iwhat!? (uhh.. when they get another high end android phone of course..lol) High end android + Wimaxx = Iwhat?!? a barely working ATT network that cant even handle orders much less the actual phone's usage = high churn to the other carriers!! :) lol I for one, cant wait for the iphone 4 to be jailbroken. Then all those pissed customers will come to Tmobile and get no contract service for half price on a faster network.

15. omarc26

Posts: 360; Member since: Dec 05, 2009

i agree with u i cannot wait till verizon turns on LTE! its gunna be waaaaaaay faster than at&t's shitty 3G network

16. omarc26

Posts: 360; Member since: Dec 05, 2009

waTEva i have traveled to 13 different states for work n to see family n verizon was waaaay faster n more reliable than at&t in all those places .. also if u have ever gone to san fransisco u wud know that its impossible to make calls with at&t n use there 3G network most of the time during the day . while verizon works fine . so i wouldnt call it slowrizon ...

19. DOGIEFRESH

Posts: 316; Member since: Jul 15, 2009

So what....??? they can switch on whatever they want but still they don't have what most people likes THE IPHONE.....in 2009 alone SLow-rizon lost 1.2 millions suscribers due to the iphone and that doesn't count from other carriers......Still dark days ahead for your cellco fanboy the contract with AT&T ends in 2012....!!!!!

20. MarcMaiden

Posts: 25; Member since: Nov 24, 2009

you do realize that BOTH verizon and ATT are going to be on the SAME LTE network dont you? do your homework the reason why verizon has no iphone, nor any other carrier right now, is because they cant handle the data. ATT has the 1up on everyone because they had a headstart on all the problems coming from high data using phones.

22. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

atnt has had 3 years to fix their iphone/network problems, yet they still can't seem to get that one right. verizon is over a year ahead of atnt in the LTE department.

4. jenna_23

Posts: 145; Member since: Apr 02, 2010

well i think every company can have a few problems here n there. but it seems to me at&t ALWAYS has problems . its very rare when u hear about verizon ,sprint or even t-mobile having problems im not saying they dont have problems they do. but most of the time its always at&t thats why i cancelled my service with them . because i had all kind of problems connecting to there crappy 3G network ..

12. E.N.

Posts: 2610; Member since: Jan 25, 2009

There were probably like 10s of thousands of people rushing in to buy the phone at the same time. How do you prepare for something like that?

14. remixfa

Posts: 14605; Member since: Dec 19, 2008

dude, its not like it was "suprize, i cant believe we have preorders, what do we do!?!" they knew for months and months in advance. You enhance your network. The same thing they keep telling customers they are doing but it never seems to manifest.

17. omarc26

Posts: 360; Member since: Dec 05, 2009

dud im pretty sure at&t had a long time to prepare themselves for this ...

21. E.N.

Posts: 2610; Member since: Jan 25, 2009

What about Apple? Their site was even worse.

6. cansler

Posts: 136; Member since: Oct 07, 2009

Have you all ever heard of crashing the server? It is what happens when the bottleneck is too thick. Which is exactly what happens when almost every Terminal in every AT&T Store (and Best Buy's Mobile stations, and Walmart's and Radio Shack's and Wirefly's, whomever is allowed to sell / offer pre-orders...) is trying to access the ordering servers at the same time, while the company is simultaneously trying to upgrade the network at the central offices.

9. networkdood

Posts: 6330; Member since: Mar 31, 2010

No different than isues with the itunes server when everyone was activating their phones the last 3 times....just wait a few weeks and you can walk into any of the above named stores to purchase an iphone 4. People are just uptight and full of themselves nowadays - we live in a "ME FIRST" society....

10. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

+1!

18. baldilocks

Posts: 1505; Member since: Dec 14, 2008

So all of us AT&T customers can come to T-Mobile and not get a signal in half the country? No thanks. You people have nothing better to do than complain about AT&T every chance you get. So glad this isn't my website or I'd ban all of you. Just shows how childish all of you anti-AT&T Fandroids are.

23. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

hahah. i guess that is a good thing! you only think that because you have the gayt&t network. which is the country's most unsatisfied network!

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