AT&T's refurbished Samsung Galaxy Note 4 is recalled due to counterfeit batteries

AT&T's refurbished Samsung Galaxy Note 4 is recalled due to counterfeit batteries
The AT&T refurbished Samsung Galaxy Note 4 has been recalled

The AT&T refurbished Samsung Galaxy Note 4 has been recalled

Memories of last year's Samsung Galaxy Note 7 recalls will resurface once you hear the story about the AT&T refurbished Samsung Galaxy Note 4. 10,200 units of this refurbished phone had to be voluntarily recalled through the FedEx Supply Chain. These units were shipped to consumers by Federal Express from December 2016 through April of this year to replace units that the carrier's device replacement insurance agreed to replace.

The problem with these units is that the third party battery used to power up these refurbished Galaxy Note 4 models are counterfeit. If one of these phones were to explode, Samsung's insurance carrier would not have to pay for the injuries sustained by any user of the phone. That means that the manufacturer itself could be liable.

Since the issue is the counterfeit battery, there is good news on this front. The Galaxy Note 4 was the very last Galaxy Note model to come with a replaceable battery. As a result, FedEx will be notifying owners of the AT&T Refurbished Samsung Galaxy Note 4, and will send them a free replacement battery pack that will be marked with a blue dot so as to distinguish the counterfeit cell with the new one being sent to replace it.

Samsung issued a statement today that clearly explains that the recall was put into effect by FedEx Supply Chain. The entire operation, including the shipping of replacement batteries, is being done without Samsung's involvement.



source: PocketNow

Related phones

Galaxy Note 4
  • Display 5.7" 1440 x 2560 pixels
  • Camera 16 MP / 3.7 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 1900 MHz
  • Storage 32 GB + microSDXC
  • Battery 3220 mAh(20h 3G talk time)

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31 Comments

1. EC112987

Posts: 1207; Member since: Nov 10, 2014

Old news?

2. darkkjedii

Posts: 30483; Member since: Feb 05, 2011

Damn Samsung! We don't need any bad battery press heading into the release of the king. Just make sure those replacements are safe. No more Note 7...ever.

8. NarutoKage14

Posts: 1261; Member since: Aug 31, 2016

Based on the article it appears that Samsung had nothing to do with this particular refurbishment program. Looks like it's all on FedEx.

15. darkkjedii

Posts: 30483; Member since: Feb 05, 2011

I'm aware, but the blame will go to them regardless.

31. razmahtaz001

Posts: 501; Member since: May 11, 2013

re: 15. darkkjedii (Posts: 24990; Member since: 05 Feb 2011) I'm aware, but the blame will go to them regardless. ================================= actually,people like u (iphonies/haters/people with vendetta) will blame samsung regardless...and make it seem like its a bigger deal than it is LOL

12. L0n3n1nja

Posts: 1499; Member since: Jul 12, 2016

This wasn't Samsung's doing, they didn't refurbish these phones, they didn't supply the battery, and they aren't handling the replacement themselves. But yes, bad time for this to hit the news.

14. darkkjedii

Posts: 30483; Member since: Feb 05, 2011

That was my point, the timing.

18. Klinton

Posts: 1407; Member since: Oct 24, 2016

Bet on, this was planned prank. Right timing. Well covered by the media. To hurt Samsung's reputation before Note 8. No matter that Samsung has nothing to do with this, it will affect ppl's brains.

21. darkkjedii

Posts: 30483; Member since: Feb 05, 2011

I'm buying mine day one. Based on how well the S8 Plus has been, I'm ready to go with a Note 8.

19. Klinton

Posts: 1407; Member since: Oct 24, 2016

Your made the most dumb comment EVER. Usually you wright good comments, though.

20. kiko007

Posts: 7379; Member since: Feb 17, 2016

"Your made the most dumb comment EVER." Oh... the irony. "Usually you wright good comments, though." "wright good comments" "wright" I'm gonna go out on a limb and say you meant *write.

3. GTRagnarok

Posts: 48; Member since: Aug 22, 2014

See how easy it is to handle battery problems when they're replaceable?

17. lyndon420

Posts: 6273; Member since: Jul 11, 2012

Totally agree. A swappable battery should be mandatory. I'm willing to sacrifice some aesthetics for some peace of mind.

4. cmdacos

Posts: 3651; Member since: Nov 01, 2016

Very skewed title implying this is Samsung's fault which it certainly isn't. But hey it's PA. Low expectations.

7. cmdacos

Posts: 3651; Member since: Nov 01, 2016

Fixed now

9. sissy246

Posts: 6831; Member since: Mar 04, 2015

Totally agree PA is doing all they can to make Samsung look as bad as they can since the note 8 will be announced to the public next week. This is all on ATT

10. apple-rulz

Posts: 1786; Member since: Dec 27, 2016

You are old, senile and now neurotic. It's time you contacted Dignitas.

11. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

LMAO, what did sissy do to make you so butthurt, you reply to his/her non-trolling and actually on topic comment with something like that?

13. L0n3n1nja

Posts: 1499; Member since: Jul 12, 2016

Tim Cook turned him down for a date so he's taking it out on others.

16. apple-rulz

Posts: 1786; Member since: Dec 27, 2016

You are too stupid and blind to realize she was trolling. Go cry to your mommy now.

25. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

LOLOLOLOLOLOLOL A troll accusing others as trolls, you poor little thing :(

29. sissy246

Posts: 6831; Member since: Mar 04, 2015

So how was I trolling? This is all on ATT and FedEx. Guess you are the dumb one if you don't realize that. Looks to me you are the troll, we all know that that though.

28. sissy246

Posts: 6831; Member since: Mar 04, 2015

LMAO He loves trolling me.

22. darkkjedii

Posts: 30483; Member since: Feb 05, 2011

Right on sissy. I'm ready for my Note 8. apple-rots is gonna be pissed at us Note 8 owners. I'm gonna bait him like the worm he is.

27. sissy246

Posts: 6831; Member since: Mar 04, 2015

Right on Dark My money is setting in savings waiting. Going to be one bad azz phone.

30. darkkjedii

Posts: 30483; Member since: Feb 05, 2011

Same here. Debit card ready.

5. bucknassty

Posts: 1190; Member since: Mar 24, 2017

.... great.... years later after i already got an insurance claim on it

6. cmdacos

Posts: 3651; Member since: Nov 01, 2016

Did you buy a refurb model from AT&T? If not, this wouldn't have pertained to you anyway.

26. bucknassty

Posts: 1190; Member since: Mar 24, 2017

It was a refurb model, but the memory control started to go out... so i did a warranty claim and got an s7 edge

23. Tabby_Tiger

Posts: 304; Member since: Jan 23, 2017

I realised I had 2 counterfeit batteries for my Note Edge when I noticed both of them had the same serial numbers! Buy from reputable dealers only.....I learnt my lesson!

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