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The AT&T refurbished Samsung Galaxy Note 4 has been recalled |
The problem with these units is that the third party battery used to power up these refurbished Galaxy Note 4 models are counterfeit. If one of these phones were to explode, Samsung's insurance carrier would not have to pay for the injuries sustained by any user of the phone. That means that the manufacturer itself could be liable.
Since the issue is the counterfeit battery, there is good news on this front. The Galaxy Note 4 was the very last Galaxy Note model to come with a replaceable battery. As a result, FedEx will be notifying owners of the AT&T Refurbished Samsung Galaxy Note 4, and will send them a free replacement battery pack that will be marked with a blue dot so as to distinguish the counterfeit cell with the new one being sent to replace it.
Samsung issued a statement today that clearly explains that the recall was put into effect by FedEx Supply Chain. The entire operation, including the shipping of replacement batteries, is being done without Samsung's involvement.
"FedEx Supply Chain is conducting this recall of non-genuine Samsung batteries as some of them are counterfeit. The refurbishment program was managed by FedEx Supply Chain and operated independently of Samsung. Any affected owners should contact FedEx Supply Chain at 1-800-338-0163 or go online at www.exchangemybattery.com for more information."-Samsung
source: PocketNow
