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AT&T too slow to process Lumia 920 orders, users complain

Posted: , by Ray S.

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AT&T too slow to process Lumia 920 orders, users complain
Whether due to excessive amount of orders, or simply because of sluggishness, it seems like AT&T is finding it hard to process all orders for the new Nokia Lumia 920 on time.

According to a number of reports from users who have placed orders for various variants of the Lumia 920, AT&T is yet to process and ship their handsets. Worst of all, it's said that neither the carrier, nor Nokia has bothered to inform the customers of any reasons for the delay, or at least, apologize. Because of that, it's not clear yet if there's some kind of supply shortage which renders these orders impossible to deliver, or there's some other problem.

Still, some users have indeed received their new handsets and are currently exploring every single feature that's part of the impressive package. However, some are reportedly having issues with the battery life of the 920, which, if true, might mean that we're having the Lumia 800 all over again. Still, this issue is yet to be confirmed, so it's all good for now, at least official.

Well, what do you know, in case this sloppy order processing is indeed due to insufficient supply, we might as well be witnessing the grand comeback of Nokia. Of course, it could also mean that there are big problems in Nokia's supply chain...

via: WPCentral

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posted on 14 Nov 2012, 04:35 2

1. mydi.maus (unregistered)


posted on 14 Nov 2012, 05:00 3

3. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)

Due to staff trainig that was given, so the sales of L920 declines and recommend and force customers to migrate to other brand & platform, this is showing that this is the service you will recieve..™®©

posted on 14 Nov 2012, 05:18 2

4. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)

AT&T will undoubtedly blame this on Hurricane Sandy, blaming the storm for it's iWiFi outage in the northeast. Staff training??
Do they really train their staff???

posted on 14 Nov 2012, 04:38 3

2. vishalvenky (Posts: 73; Member since: 12 Feb 2012)

sad!! Lumia 920 is doing everything it could to grab customers but if u continue this u ll end up like NO-KIA.. come'on guys pump it up..

posted on 14 Nov 2012, 05:56 7

5. wp8forever (unregistered)

Just be a lol patient at the end is the best phone u can get . Sent from my Lumia 920 .

posted on 14 Nov 2012, 06:36 3

6. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)

More like the best midrange phone, finally catching up with iOs. how funny, i must laugh causr using Adreno 225 Gpu and Dualcore not Apq8064 chip S3 chipset™®©

posted on 14 Nov 2012, 10:31 4

12. Rydsmith (unregistered)

At least the name is right...

Also, how is that NFC working out for ya?

posted on 14 Nov 2012, 06:57

7. FranksGT (Posts: 167; Member since: 29 Aug 2012)

How is this ATT fault? You all have to be retarded! Nothing but Nokia to blame atm.

posted on 14 Nov 2012, 07:14 4

8. blattlaus (Posts: 70; Member since: 12 Dec 2010)

It's ATT fault because if its slow order processing who else is to blame? If its a supply chain issue, ATT should have listed the phone as backordered instead of in stock and ready to ship. ATT insists on putting phones in special ATT boxes and with special branding. They need to manage their supply.

posted on 14 Nov 2012, 07:44

9. FranksGT (Posts: 167; Member since: 29 Aug 2012)

Nokia gave them a wrongful demand. Nokia can't produce the amount required they need to GTFO. Nokia has yet to prove anything in this new Tech age, and they will once again go unheard from after this!

posted on 15 Nov 2012, 10:52

14. blattlaus (Posts: 70; Member since: 12 Dec 2010)

I haven't heard any other complaints re: the order processing of any other carrier worldwide of Nokia phones. Judging by your response to my last post, it doesn't look like you want to look at this rationally, so have a nice day.

posted on 14 Nov 2012, 09:40 1

10. So-Sayz-Eye (Posts: 31; Member since: 08 Nov 2011)

AT&T is full of it. I placed my order ince last week, the minute pre-orders were allowed and as per the site it said it woul be delivred on Friday 11/9. I called in and they said it was out for delivery on 11/9, and never received it. Called back again and they lied and said now that there was a problem with my order that i accepted my contract on 11/9 and it caused my order delay.

AT&T are a bunch of liars, who can't be honest about the simplest thing. We should all have are phones discounted to free and have an upgraded wireless charger or compensate us in some way. If this is Nokia fault, someone needs to make a statement and say we are low on stock and is aware of the problem. There no excuse for this when its labeled a "flagship" device.

posted on 14 Nov 2012, 10:29

11. tigermcm (Posts: 860; Member since: 02 Sep 2009)

Soooo were upset at ATT when its a global issue due to extremely short supply?

posted on 14 Nov 2012, 10:32

13. Rydsmith (unregistered)

SHHHH!! No logic allowed here!

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