AT&T slashes returns and service cancellations to 14 days

AT&T slashes returns and service cancellations to 14 days
AT&T has updated its return and service cancellation policy and it’s not in users benefit. Starting on October 7th, AT&T is cutting returns and service cancellations into a 14-day period, down from the previous 30 days customers had to return their devices or cancel a service. Early Termination Fee will be required after those 14 days pass.

The new policy however clashes with state legislation like a mandatory 30-day returns in California, and we guess AT&T would be making an exception in the Golden State.

While the carrier is bringing those new policies into place, there seems to be a grace period until November that AT&T has secured for a smoother transition and in order for everyone to get aware of the small print in the contract.

At the same time, this new policy won’t affect select business customers. Bad news for customers, but would it make people switch or reconsider going on AT&T? What do you think?

source: AT&T via Engadget

Thumbnail image courtesy of



1. kanagadeepan

Posts: 1220; Member since: Jan 24, 2012

LOL... That picture is EPIC...

2. tigermcm

Posts: 861; Member since: Sep 02, 2009

smh im actually in the middle of an issue with at&t on cancellation right now. ported my number from sprint to at&t and in 7 days went back to sprint. at&t tried to say since i took the number they "gave" me i was charged an etf......still disputing it going on a month now

10. networkdood

Posts: 6330; Member since: Mar 31, 2010

look at your cycle date - if you ported out after the end of the cycle, that is just a billing issue and should easily be resolved.


Posts: 3131; Member since: Jan 12, 2010

Verizon has been doing this forever now. And speaking of ETF, I was still with Verizon at the time. Had to disconnect my service. Paid 200 for the ETF and the lady at the call center told me that if I ever came back within 90 days, I would get my ETF back in a check. Well, I got my crap together, called to get service back, the guy told me that it changed over the week and that it was only 30 days. Mind you I called to get service back 45 days later.

4. MeoCao unregistered

May be people are returning iPhone 5 en mass, so AT&T reacted that way?

5. GoodFella

Posts: 112; Member since: Oct 18, 2011

Funny... Verizon and Sprint have this policy in effect... in California. AT&T will most certainly not make the exception for the "Golden" state. If it is against the law, which it is, why have there not been well publicized lawsuits?

8. letgomyeggroll

Posts: 139; Member since: Jun 13, 2012

We do have 30 days here in California with Sprint and Verizon policy. The 14 days only applies for exchange for softwares and games.

6. lauremar

Posts: 181; Member since: Feb 29, 2012

Another perfect example of corporate greed! F* em all!!!

7. loli5

Posts: 76; Member since: Oct 08, 2012

Are you serious? 2 weeks is more than enough time to determine whether or not you like the device/service. How long do you think you should be able to basically rent a phone for?

11. dragonstkdgirl

Posts: 144; Member since: Apr 07, 2012

Does anyone here seriously take a month to figure out if they like a phone or not? I know within six hours. Yeah, I'm one of the geeky people who puts the phone through its paces as soon as it's in my hands but really? A month? Two weeks is plenty.

9. TheMan

Posts: 494; Member since: Sep 21, 2012

I'm surprised it's taken AT&T this long to reduce the buyer's remorse time because ever since the failed acquisition of T-Mobile (and subsequent $4 billion break-up payoff), it has been looking for spare change under the cushions of its proverbial sofa. For the record, T-Mobile has allowed 14 days (30 days in California) since 2003 (?) and Verizon followed suit Jan 2011. But in 2004, California made 30 days the law for wireless contracts, which makes me wonder if the shoe will soon drop on both Verizon and AT&T one day soon.

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