AT&T customers dialing 911 faced a nationwide outage, again

AT&T customers dialing 911 faced a nationwide outage, again
If you are on AT&T and tried to call the emergency 911 number in the past 24 hours, you may have had trouble connecting on Tuesday morning. The carrier went through a nationwide connectivity disruption with the 911 centers for some reason, and the outage lasted more than two hours.

It has happened before with AT&T as well as other carriers and Ma Bell has even been fined by the FCC about its inability to provide a steady connection with the potentially life-saving number. 

Back in 2017, there were two such outages, and the police department reports identified about 15,000 calls from AT&T customers that couldn't go through to 911. It was these two incidents that the Federal Communications Commission fined AT&T $5.5 million for, and yesterday's issue will probably result in a fine again.

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3 Comments

1. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Oh wow, this has happened twice before? God, I would be horrified to find that I couldn't contact emergency services in a time of need, Thank God I'm not on AT&T... Although my Wife and Daughter are... Maybe I should have them switch to Google Fi.

2. CrankyITGuy

Posts: 1; Member since: Jul 03, 2019

You'd think with all the money I'm paying AT&T each month they'd be able to provide better service, especially 911 service. It's as if they aren't using any of that money on infrastructure and redundancy....hmmmm

3. tokuzumi

Posts: 1957; Member since: Aug 27, 2009

I remember working in a Nextel call center (yes I'm old), and one guy wanted to cancel his service and get out of his contract. His justification was he was held at gun point, and tried to call 911.....twice. Both times, the call didn't go through. It was similar to the reason I dumped Sprint back in 2012. I would have hours where I would not have call service. Data would work fine. I wouldn't know anything was wrong, until I got a chime for a voicemail, where the call never went through to my phone. I asked the rep "what if I dial 911?" She responded with "uhhhhhh......it'll go through". OK. Left Sprint the next week, and haven't regretted it.

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