AT&T customers experience the highest dropped call rates

AT&T customers experience the highest dropped call rates
No one ever wants to be known as the carrier with the highest dropped call rates according to their own customers, but someone always has to be it – unfortunately for AT&T, they're leading the pack in that category. There is a recent survey from ChangeWave Research that points to the telling facts that AT&T customers can bet on having more dropped calls versus the competition. In fact, they're more likely to experience three times the amount of dropped calls versus the customers on Verizon. Even after hearing about news that AT&T was in the process of improving their network, the carrier still requires a lot of work in moving up the ladder and getting themselves out of this nasty stigma they've gotten themselves into. Finally, the underlying truth can be found as AT&T finds themselves in the same level as T-Mobile when it comes to overall satisfaction rates. As we continue to watch the latest commercials from AT&T, it is clear that they're trying to get their image cleared up as they tell people to “rethink possible.”

via Gizmodo






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35 Comments

1. iheartblueberry

Posts: 78; Member since: Apr 26, 2010

Ha Ha. PWNED ATT.... PWNED!

5. omarc26

Posts: 360; Member since: Dec 05, 2009

yes thats why i switched to verizon cuz i couldnt take anymore dropped calls on shitty at&t ...

25. zuno gyakusatsu

Posts: 257; Member since: Mar 16, 2010

hahahahahahaha god att sucks so much.

2. rshackindian

Posts: 21; Member since: Apr 11, 2009

YEAH BABY; SPRINT IS AWESOMENESS!!!!

3. stuntz

Posts: 178; Member since: Dec 19, 2008

been telling everyone at&t sucks.

12. whocares

Posts: 235; Member since: Dec 19, 2009

thats weird. at&t has been telling us that you suck...

15. iHateCrapple

Posts: 734; Member since: Feb 12, 2010

Fanboi Alert!

17. whocares

Posts: 235; Member since: Dec 19, 2009

more like Forum Troll Alert! :D

19. spoonb1

Posts: 77; Member since: Jan 02, 2010

... been telling everyone that the iphone signal reception sucks.... has very little to do with att.... i have a Nexus on on att 3g and i don't drop calls or experience problems... but side by side with an iphone--my service is typically better. .... just sayin

22. Sellcell

Posts: 118; Member since: Mar 16, 2010

who's trolling?

23. Pr0cl1v1ty

Posts: 60; Member since: Oct 26, 2008

you cant use ATT 3g with the nexus one, nice try though

26. idontcare

Posts: 6; Member since: Apr 06, 2010

you fail.

33. iHateCrapple

Posts: 734; Member since: Feb 12, 2010

Yea, nice try Pr0cl1v1ty, but you don't know what your talkin about because the N1 is a GSM phone....

4. saneok

Posts: 78; Member since: Oct 01, 2009

I dunno. Where Im at this graphs are reversed. My verizon phone barely gets any bars most places, and zero bars in my home, but ATT gets full bars everywhere around here. I am planing to return my Incredible and switch to ATT when they get the Desire. I hope im making the right decision... o_o

6. ssjassassin

Posts: 108; Member since: Aug 31, 2009

This is an overall broad quality of coverage. You may have much better service in your home with AT&T though your overall coverage may not be so great. It is a matter of what is more important to you. I being a user that does not have a home phone need it to work in my home 100%. I also though am not a AT&T customer. I have Verizon and will say I am 50% happy with my service. I feel that they are much more expensive than they need to be and this is a huge problem for me. Having a feature phone is now being punished with extra fees for data. Good luck.

7. theman414

Posts: 132; Member since: Jun 08, 2009

AT&T better get their house in order. If another carrier ever gets the iPhone they are in trouble!

8. jogutier

Posts: 324; Member since: Feb 12, 2010

This is not news. ATT customers say this everyday all day on these types of websites. The people who dont, just are people stuck in contracts and mad cause no carrier will buy thier contracts out. ;)

9. JeffdaBeat unregistered

But this isn't objective at all. AT&T customers have been told for years now that their coverage isn't great even if that isn't the truth. So they are going to be more likely to say they've had dropped calls than someone from Verizon who has been told they have the best network out there. It's all about perception.

10. corps1089

Posts: 492; Member since: Jan 20, 2010

+1, but I respectfully disagree iPhone owners don't care about other's reccommendations, they just want the phone with the best wow factor. I'm betting that this population constitutes the overwhelming percentage of adds ATT has had and this type of user is driven by emtion not logic. Therefore I propose that iPhone owners are willing to overlook the faults of the phone and carrier and make thier judgements not on reason or facts but on emtion: they will say that thier phone/carrier is the best regardless of facts or others opinions. As much as I'd like to say that I have influenced many to NOT buy an iPhone and not go with ATT, they still do not listen to me in numbers to great to ignore. The cache the iPhone has overrules my logic and reccommendations and this mindset will not be affected by outside influences as you suggest. The work and success of economists like Malcolm gladwell and Nassim Nicholas Taleb illustrate this point.

13. whocares

Posts: 235; Member since: Dec 19, 2009

Actually youre wrong. Most iphone users have alot invested in itunes and apps. Its not about the wow factor. When you have thousands of songs that can only be used on a certain device then youre probably going to keep getting that device. Seems pretty logical to me...

14. iHateCrapple

Posts: 734; Member since: Feb 12, 2010

It is pretty logical... But sooner or later MOST people get fed up and realize there are better things out there. All you have to do is discover Limewire, and all your stuff you had on iTunes can be easily downloaded again....for FREE!!! And moved to an Android phone! And for those of you who b*tch about the "quality" of the music, well, pay $10 a month for Rhapsody and get all you want! Life is so much better outside of crApples walled garden!

16. whocares

Posts: 235; Member since: Dec 19, 2009

Who wants to take that much time out of their day? I mean if i had problems with coverage in my area or had a problem with the phone itself then ya youre totally right but i dont so people in areas with great att coverage stick with the iphones for those reasons.

18. iHateCrapple

Posts: 734; Member since: Feb 12, 2010

More power to you if thats what you want. One day to switch isn't so bad.

34. corps1089

Posts: 492; Member since: Jan 20, 2010

Excellent point about itunes whocares, but that only serves to prove my point farther. the itunes user who is so invested in that format got that way because they chose the iPod over the Zune when the Zune had better price point and features; they chose the iPod for wow factor.

11. whocares

Posts: 235; Member since: Dec 19, 2009

SS or it didnt happen!

20. Mateo8326

Posts: 472; Member since: Jul 15, 2009

Sorry to hear that for those with ATT but i never have drop calls everyone should just move to florida lol

21. networkdood

Posts: 6330; Member since: Mar 31, 2010

old news.....so if I make 100 calls on the AT&T network and drop 5 of them - what is the big deal....tit for tat - very minor issue, now if it was doubled, then there would be a prob.

30. E.N.

Posts: 2610; Member since: Jan 25, 2009

Haha, that's what I' saying. 4 or 5 vs 1? That's it? By the comments above people make it seem like it's 20 vs 1.

24. zr1vette

Posts: 26; Member since: Aug 22, 2009

im pretty sure Nostradamus predicted this too lol

27. elandrumiii

Posts: 109; Member since: Mar 20, 2010

Another forum of ATT bashing. But then again it can be about Sprint or VZW and it turns in to ATT bashing. I dont have ATT by the way I have Sprint/Nextel

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