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Sony admits that the Xperia Z3+ and Xperia Z4 are overheating, promises a software update is coming

Posted: , by Alan F.

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Sony admits that the Xperia Z3+ and Xperia Z4 are overheating, promises a software update is coming
Just the other day, we told you that Sony Xperia Z4 owners had started complaining about their phone overheating. Today, Sony is admitting that not only is overheating an issue with the Xperia Z4, but it is also a problem with the Sony Xperia Z3+. Both models are powered by the Qualcomm Snapdragon 810 SoC which has been running hot ever since it was first introduced. Both Xperia phones are believed to use a revised version of the chipset which was supposed to do a better job with thermal regulation.

Sony says that it will be sending out a software update to fix the issue sometime this summer. In the meantime the manufacturer suggests powering off your phone several times a day, especially when charging the device. And Sony also recommends that unsatisfied Xperia Z3+ and Xperia Z4 owners contact the Sony service center.

Those who have experienced the issue while testing an Xperia Z3+ say that the handset gets too hot while playing games, watching Netflix videos in HD, or when filming a video. As we showed you the other day, an Xperia Z4 run through the CPU-Z system identification tool showed the Snapdragon 810 SoC running as hot as 154 degrees fahrenheit.

Thanks for the tip!

source: GSMInfo (translated)

82 Comments
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posted on 12 Jun 2015, 09:47 33

1. PapaSmurf (Posts: 10436; Member since: 14 May 2012)


Here comes the update to underclock the hell out of the chip just like the M9.

posted on 12 Jun 2015, 10:12 11

13. BobbyBuster (banned) (Posts: 854; Member since: 13 Jan 2015)


Beauty of Android: FireDragon 810

posted on 12 Jun 2015, 10:18 39

16. PapaSmurf (Posts: 10436; Member since: 14 May 2012)


Beauty of being dumb: embarrassing yourself without the help of others.

posted on 12 Jun 2015, 11:02 13

31. vergil9 (banned) (Posts: 517; Member since: 06 Apr 2015)


Well, he's dumb enough to not know that he is being embarrassing.

posted on 12 Jun 2015, 13:03 6

39. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


lol I actually laughed but yes, he is obviously a joke account.

posted on 13 Jun 2015, 01:34 1

58. BobbyBuster (banned) (Posts: 854; Member since: 13 Jan 2015)


I'm not interested in your own story or heritage.

posted on 12 Jun 2015, 10:41

24. Envy8 (Posts: 14; Member since: 31 May 2013)


Sony is update fix to z4 (z3+)

posted on 13 Jun 2015, 17:45

68. LGisgood (Posts: 833; Member since: 23 Jun 2012)


sony and htc should learn from LG!

LG is getting better RIGHT DICISION for the Snapdragon 808

posted on 12 Jun 2015, 16:25 5

49. TechieXP1969 (Posts: 8478; Member since: 25 Sep 2013)


First, not all Android phones use SnapDragon even if most do. Not all SnapDragons had issues, so far only one...this one.

At least Sony didn't blaming their buyers of their product. At least Samsung chose not to use it, in order to not bring a product to market knowing it had hardware issues like Apple has done MORE THAN ONCE!!!

At least

posted on 13 Jun 2015, 18:22 3

70. DnB925Art (Posts: 950; Member since: 23 May 2013)


What does a CPU have to do with Android? Oh right, just another idiot troll comment

posted on 13 Jun 2015, 21:31 1

73. cheetah2k (Posts: 1507; Member since: 16 Jan 2011)


Nothing to do with Android. This is all QUALCOMM's fault

posted on 12 Jun 2015, 10:18 8

17. CanYouSeeTheLight (Posts: 1116; Member since: 05 Jul 2012)


Do you remember their add last year where they dissed Mediatek for using an octa core?

They said and i quote: "A great processor should have BETTER CORES, NOT MORE".

This year they shot themselves by going on the path they dissed and failed miserably at it, the only good thing about S810 is the LTE cat.10 and the GPU which is pretty good.

posted on 12 Jun 2015, 10:56 5

30. No_Sammy_No_Gimmicks (Posts: 80; Member since: 10 Jun 2015)


Do you rather remember when they dissed Apple and said A7 is a gimmick because of it being 64bit? A9 later, they still can't make a competing processor, what a shame.

posted on 12 Jun 2015, 11:55 5

33. UglyFrank (Posts: 1583; Member since: 23 Jan 2014)


The person who said that left the company

posted on 13 Jun 2015, 11:12

63. miket1737 (Posts: 2368; Member since: 17 Mar 2013)


the person who said that actually got fired, he didnt leave lol

posted on 17 Jun 2015, 08:48

82. llk171 (Posts: 29; Member since: 31 Mar 2013)


Both Apple and Samsung’s 64-bit processors are efficient and run smooth as butter.

Boy do I miss TI, I wish they hadn’t dropped out of the game. Intel and AMD need to ramp up their game and they will run circles around Qualcr-p.

posted on 13 Jun 2015, 05:23 1

61. Clars123 (Posts: 601; Member since: 16 Mar 2015)


and the funny thing was when the overheating news went viral..everyone was saying it was just propaganda and foul rumours started by samsung to sell the exynos 7420

posted on 13 Jun 2015, 21:33

74. cheetah2k (Posts: 1507; Member since: 16 Jan 2011)


And Samsung offered a helping hand to fix the issue - Qualcomm didn't take it... dumb a55es

posted on 12 Jun 2015, 10:38 1

23. xtremesv (Posts: 297; Member since: 21 Oct 2011)


Same thought exactly, now all reviews are online, let's start sending "updates" to throttle even further those hot cores.

posted on 12 Jun 2015, 12:40 1

37. samsboy (unregistered)


This manufactures sometimes amazes me. They did not test the phone to know it is overheating? Now they want to send updates. This kind of sound like a joke. Any manufacturer trying to used Snapdragon 810 SoC should look at the shares of HTC before making such an adventure.

posted on 12 Jun 2015, 13:06 1

40. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


I think they tested the cores separate from the GPU without realizing that they fight with each other for resources.

posted on 12 Jun 2015, 18:18 1

53. Canaan (Posts: 329; Member since: 25 May 2014)


To my understanding the M9 deactivates the quad core A57 cores to prevent the overheating, is that considered under clocking the device?

posted on 13 Jun 2015, 11:08 2

62. xtremesv (Posts: 297; Member since: 21 Oct 2011)


It's not underclocking but crippling the intended operation of big.LITTLE architecture.

posted on 12 Jun 2015, 09:50 7

2. thegeneral7010 (Posts: 320; Member since: 10 Dec 2014)


SD810 was a real disaster for almost all companies (except samsung and apple).

posted on 12 Jun 2015, 18:19 4

54. Canaan (Posts: 329; Member since: 25 May 2014)


LG learned their lesson and used the 808 for the G4!

posted on 13 Jun 2015, 17:46

69. LGisgood (Posts: 833; Member since: 23 Jun 2012)


LG MADE THE MOST CORRECT DIRICTION

BRAVO Snapdragon 808!

posted on 14 Jun 2015, 16:18

77. sunjay140 (Posts: 118; Member since: 19 Mar 2015)


The 808's GPU is worse than the one in the 805, hahaha

posted on 13 Jun 2015, 21:11 1

71. BaffledTruffle (Posts: 506; Member since: 07 Dec 2013)


It is for all companies that used it. Looks like Exynos came in real handy for Samsung.

posted on 12 Jun 2015, 09:52 14

3. Zylam (Posts: 663; Member since: 20 Oct 2010)


Sure Qualcomm, there's nothing wrong with the 810, it just so happens that pretty much every phone that has the 810 over heats like hell, total coincidence.

posted on 12 Jun 2015, 10:14 1

14. RajRicardo (Posts: 384; Member since: 28 Feb 2014)


hell i can't even record a 40min 1080p clip on my Z3. Camera shuts down due to temperature issue. :(

posted on 12 Jun 2015, 10:29 24

21. darkskoliro (Posts: 1076; Member since: 07 May 2012)


40 minutes what the hell are you filming haha just get a proper camcorder

posted on 13 Jun 2015, 04:23 2

60. RajRicardo (Posts: 384; Member since: 28 Feb 2014)


Bachelors Party :| Getting drunk nd all ;)

posted on 15 Jun 2015, 06:41

78. thunderc8 (Posts: 81; Member since: 15 Dec 2014)


You sound like Apple that tells to their sheep how to use their phone, how to hold it and for how long.
If the phone has a camera i dont think there should be a limit on how long he can use it.
Else when you adevrtize the phone put something like this
"Xperia Z3 bla bla with FHD camera recording up to 40 mins."

posted on 13 Jun 2015, 21:35

75. cheetah2k (Posts: 1507; Member since: 16 Jan 2011)


Worse for the Z3+ and Z4 because totally sealed handset and hardly any surface area to dissipate heat. The 810 in the z4 tablet works perfectly fine, but its 10" that's why lol

posted on 12 Jun 2015, 09:52

4. Zylam (Posts: 663; Member since: 20 Oct 2010)


Sure Qualcomm, there's nothing wrong with the 810, it just so happens that pretty much every phone that has the 810 over heats like hell, total coincidence.

posted on 12 Jun 2015, 09:52

5. Genza (Posts: 537; Member since: 12 Mar 2014)


I hope the SW update can really solve the overheating problem.

posted on 12 Jun 2015, 12:27 1

34. j2001m (Posts: 2789; Member since: 28 Apr 2014)


Yes as with other phones that use it, they will under clock it down to 1.6

posted on 12 Jun 2015, 09:53 7

6. mistercarter (Posts: 360; Member since: 01 Sep 2011)


meanwhile at Apple... 2 cores running at 1.5ghz show similar performance without overheating since almost 1 year ago... LOL!
i sincerely hope Qualcomm gets it right for the SD820 unless they want to lose whatever reputation they have left

posted on 12 Jun 2015, 10:00 7

8. PapaSmurf (Posts: 10436; Member since: 14 May 2012)


Honestly the A8 chip is a beast. Anyone who says otherwise shouldn't really be on this website.

posted on 12 Jun 2015, 10:14 1

15. CanYouSeeTheLight (Posts: 1116; Member since: 05 Jul 2012)


It is, instead of focusing on hurr durr 8 cores they actually focused on two cores and sustained performance, i remember they saying it doesn't throttle. I haven't tried it yet but afaik they have stellar performance, i also like their concentration of a brute GPU with a dual core CPU as most games look better on A8 powered devices.

posted on 12 Jun 2015, 10:18 2

18. PapaSmurf (Posts: 10436; Member since: 14 May 2012)


I wonder ow the A9 will be come September. Can't wait.

posted on 12 Jun 2015, 12:29 5

35. j2001m (Posts: 2789; Member since: 28 Apr 2014)


Sorry but it's not, it just as 2 big cores and is only just better on singer core on geakbenth than the 7420, the 7420 is the only beast of a CPU and makes the s6 edge run faster than any Apple phone using 2k screen

posted on 12 Jun 2015, 13:14 4

42. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


More cores is always better despite what people say as long single core performance is even.

They needed the extra core on the A8X despite the ifans claiming that 2 powerful ones are enough. How about 3 powerful ones in the A8X or 4 powerful ones and 4 power saving ones like in the Exynos.

It's all relative to the single core performance. As long as the single core performance is great, The more the merrier.

posted on 12 Jun 2015, 21:37 2

56. PapaSmurf (Posts: 10436; Member since: 14 May 2012)


Don't get me wrong, the 7420 is the best SoC on the market, but right behind it is the A8 with six less cores. There's more to SoCs than number of cores I hope you do know that.

posted on 12 Jun 2015, 13:09 3

41. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


Well it's obviously not enough for QHD resolutions and a small battery. That's why they were forced to add an extra core and an extra 1gb of ram on the Ipad Air 2.

posted on 13 Jun 2015, 11:16

64. miket1737 (Posts: 2368; Member since: 17 Mar 2013)


the power VR GX6450 GPU in the 6 and 6 plus are capable of runinng quad HD smoothly, as it as performance just as good as Adreno 420 which pushes quad hd displays well. also in iOS 9, the whole system and OS is using Apple Metal for its graphics rendering so even higher graphics performance there then , powerVR GX6450 gpu is more then capable of pushing a 2k display

they added a extra core and gb of RAM for dual window multitasking in iOS 9 since you cant do it with 1GB of RAM , at least efficiently and smoothly

posted on 13 Jun 2015, 12:01

65. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


Probably not with the 1810 mah dying like a school girl pushing QHD. An A8 plus a 3000mah battery maybe, but with the puny 1810mah, I think they need the extra core. Either way, they need the extra core.

posted on 12 Jun 2015, 16:10

44. TechieXP1969 (Posts: 8478; Member since: 25 Sep 2013)


Especially since its the exact same chip as the A7 with a .1Ghz speed bump. Yeah such a beast...lol

posted on 12 Jun 2015, 21:38 3

57. PapaSmurf (Posts: 10436; Member since: 14 May 2012)


I cry every time I see this.

Please do research before posting such nonsense.

posted on 13 Jun 2015, 16:52 1

67. miket1737 (Posts: 2368; Member since: 17 Mar 2013)


do you really even take anything serious what he says? the account is a blatant troll account.. i honestly feel bad how much time was spent and is spent typing out all his rage troll essays on almost every article.. pretty sad TBH actually..

posted on 12 Jun 2015, 11:04

32. vergil9 (banned) (Posts: 517; Member since: 06 Apr 2015)


Because it is designed for maximum IPC, which is good for iOS, while the droid's were intentionally made with more weaker cores instead of 2 powerful ones.

posted on 12 Jun 2015, 09:53

7. waddup121 (unregistered)


Thorttle the sh*t outta it

posted on 12 Jun 2015, 10:01

9. kkmkk (Posts: 466; Member since: 06 May 2013)


It is impossible that an update can solve this problem as it is pure hardware issue the only thing they can do to reduce the heat is to underclock the cpu from 1.9 to 1.3 like what HTC did with m9

posted on 12 Jun 2015, 10:02

10. hound.master (Posts: 1044; Member since: 27 Feb 2015)


If you can't keep your phone cool don't use a soc that the phone can't Handel anyone there testing devices before lunching or Sony fire them !?

posted on 12 Jun 2015, 10:04 2

11. MajulahSingapura (unregistered)


first time hear Sony admit, because sony refuse to fixed mine before

exchanged to note 4, never regret

posted on 12 Jun 2015, 10:09

12. Planterz (Posts: 2014; Member since: 30 Apr 2012)


Qualcomm definitely had intercourse with the canine with the 810. Never any heat problems with my 801 powered OnePlus One. Can't remember reading about 805 powered phones like the Note 4, Nexus 6, or Droid Turbo. But not every Picasso is a masterpiece, and not every Beatles song was a hit.

Thankfully the 801 and 805 are good enough for at least a couple years, so skipping 810 powered flagships won't leave anybody behind. It does suck though for the uninformed that don't bother researching and end up with a hot, laggy hunkojunk.

posted on 12 Jun 2015, 10:25 1

19. snake (Posts: 8; Member since: 19 Feb 2015)


Qualcomm f*cked up most of 2015 flagships

posted on 12 Jun 2015, 10:25 1

20. Shadocx4 (Posts: 26; Member since: 20 Oct 2014)


My Z3 get this hot so ur argument is invalid, the Snapdragon 810 isn't to blame.

posted on 12 Jun 2015, 10:33 2

22. jellmoo (Posts: 1504; Member since: 31 Oct 2011)


Since every SD 810 released thus far has this issue, to the point where updates get sent out to underclock it, yeah the argument is pretty damn valid.

posted on 12 Jun 2015, 17:49

51. Shadocx4 (Posts: 26; Member since: 20 Oct 2014)


Well my Z3 has a SD 801 so why does it get to 68 degrees C

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