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Samsung Epic 4G Touch having problems with reception and more

Posted: , by Alan F.

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Samsung Epic 4G Touch having problems with reception and more
Sure, the Samsung Epic 4G Touch is considered by many to be the best Android model ever made. Not only does the model score mind-blowing numbers on the Quadrant Benchmark test, but the Sprint version is the only one of the 3 variants sold in the States to come equipped with both a 4.52 inch super AMOLED diaplay and a dual-core 1.2GHz Exynos processor. But that doesn't mean that the phone has been running perfectly.

According to some Samsung Epic 4G Touch users, the phone has been dropping calls, having reception problems, and some units have been suffering from slow data speeds. Both Sprint and Samsung are said to be aware of the problem and are analyzing the situation, according to tweets received by Epic 4G Touch owners from Samsung's Tech Support. One owner of the handset was told that a fix is on the way and should be available in 1 to 2 weeks.

If you are an owner of the Samsung Epic 4G Touch, have you been experiencing these problems too? You can let us know by dropping us a comment in the box below!

source: AndroidCentralForums

60 Comments
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posted on 03 Oct 2011, 23:11

1. Ken (unregistered)


Had this phone since launch on the 16th. I have experienced loss of signal several times a day since then. The dreaded zero with a line through it. Worse yet, sometimes it doesn't display the zero and you think everything is OK but you have actually lost the receiver. The display still shows signal bars and data arrows but if you look at them for a minute, they don't move. You have to reboot the phone to rectify the loss of signal issue, nothing else works.

Hard to believe that Sprint would do this again, I have seen it before with pre-mature launches.

posted on 04 Oct 2011, 06:09

30. Kjayhawk (Posts: 293; Member since: 07 Oct 2010)


This is why i returned my samsung device... and terminated my contract on sprint. It was the first time i used sprint so i thought thats just how crappy their service was. I called customer service and they couldn't find a reason why this was happening, they thought something was wrong with the towers in the area.... DAMNIT. Now i'm stuck paying an extra 15 a month.for Verizon...

posted on 04 Oct 2011, 09:41 2

42. Cheesewiththatwhine (unregistered)


you want some cheese with that whine? You probably just overreacted and signed a two year contract with another carrier in your frustration. It's the adult version of throwing a fit.

posted on 03 Oct 2011, 23:15

2. xfgbdf (Posts: 12; Member since: 30 Sep 2011)


They said the same thing to the nexus s 4g owners but nothing has happened so far

posted on 03 Oct 2011, 23:21

5. wumberpeb (Posts: 453; Member since: 14 Mar 2011)


They fixed the speed issues with the Nexus S 4G a little while ago, with 2.3.6 I believe. Sprint now has the Nexus at 2.3.7 adding Google Wallet and a few other small features

posted on 03 Oct 2011, 23:19

3. epicuser (unregistered)


i have the same issue but with some roms some how not dropping calls any more but i do have slow data speed

posted on 03 Oct 2011, 23:20

4. AdamLeonard (Posts: 54; Member since: 24 Aug 2011)


I got mine on launch day in Austin and have not had issues with it. Sometimes my signal strength is a bit low but I've not experienced a total loss of signal other than occasionally in an elevator in the middle of a large building.

posted on 03 Oct 2011, 23:27

6. Packer29 (Posts: 56; Member since: 10 Sep 2011)


Outside of having to to reboot the phone on each since the screen frozen in haven't had a problem at all and I've had it since lanch!

posted on 03 Oct 2011, 23:31 2

7. bay (unregistered)


Samsuck = FAIL. On 4th of October.

posted on 04 Oct 2011, 00:33 2

18. jinwons (Posts: 95; Member since: 24 Nov 2010)


stop trolling crApple fanboys. Iphone4 is still dropping calls on AT&T regularly. This is Sprint issues.

posted on 03 Oct 2011, 23:37 2

8. Goldeneye (Posts: 419; Member since: 22 Jan 2011)


Is anybody surprised? Samsung is way overrated, SGS2 the best android of all times, Rory where are you?

posted on 03 Oct 2011, 23:49

9. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)


i saw one at a CompUSA and i was actually going to show it off to my dad (our Bionic owner) as the only phone in the states that's more powerful than his...damn thing was slow and buggy. i had to reset it to get it back to normal.

posted on 03 Oct 2011, 23:55 1

10. ArmageddonX (Posts: 96; Member since: 11 May 2011)


I'm so glad I went with the HTC Evo3D... people have been having nothing but problems with the SGS2 & all the new Samsungs...

posted on 04 Oct 2011, 00:38 3

19. jinwons (Posts: 95; Member since: 24 Nov 2010)


Do you realize that SGS2 outlasts battery sucker Evo3d by nearly 2x? HTC has shown they can't make decent battery life over and over.

posted on 04 Oct 2011, 01:35 2

23. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


Um.... Could it be that the Sammy outlasts the HTC because it seized up and no juice is being drawn from the battery?

posted on 04 Oct 2011, 08:13

38. vette21man (Posts: 351; Member since: 06 Apr 2011)


I thumbed you up because that was pretty funny, but for some reason tests have been showing the SGSII has excellent battery life. Not really sure why it would be much different than the EVO3D. EVO3D has higher resolution, so requires more computations to render? The Exynos processor requires much less power to run despite being faster? Can't be the OS, since they both run Gingerbread, and I have a hard time believing that HTC Sense requires more power than TouchWiz...but maybe.

posted on 14 Nov 2011, 12:53

57. cranzie44 (Posts: 5; Member since: 25 Jun 2011)


The battery lasts longer because its an extended battery that comes stock on the Epic 4g touch. A very nice feature, 4sho!

posted on 03 Oct 2011, 23:58 5

11. O Genesis (unregistered)


Wait what! A sprint phone that has crappy service and slow data speeds?

That cant be! :D

posted on 04 Oct 2011, 00:13

12. Mr.Mr.Upgrade (Posts: 474; Member since: 30 Aug 2011)


Sprint sucks, we own the Samsung charge and we have no problems with it

posted on 04 Oct 2011, 00:14 3

13. RORYREVOLUTION (Posts: 3109; Member since: 12 Jan 2010)


I have had zero issues with my phone.

posted on 04 Oct 2011, 00:22 3

14. zig (unregistered)


Had mine for a week and a half. No loss signal,no lag ,no freezing. Great phone.

posted on 04 Oct 2011, 00:22

15. ledbetterp3 (Posts: 467; Member since: 31 Aug 2011)


does the att version have the same processor?

posted on 04 Oct 2011, 00:28

16. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)


yes, only difference is that the AT&T version has a smaller screen but it has NFC support.

posted on 04 Oct 2011, 01:05

21. ledbetterp3 (Posts: 467; Member since: 31 Aug 2011)


yea but it says in the article that the epic 4g is the only model with its particular processor..

posted on 04 Oct 2011, 01:10 2

22. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)


they meant the combination of specs, the AT&T Galaxy S II has the very same Exynos 4210 that's in the Epic 4G Touch.

posted on 04 Oct 2011, 06:44 1

33. ibap (Posts: 765; Member since: 09 Sep 2009)


Not picking on you, but this reminds me of friends that had "exactly the same Liz Claiborne purse" - except they were different sizes and different colors. It's been a running joke since.

It is really too bad that we talk about "the same" phone on different carriers. After they get through customizing per the carrier, they are hardly the same phone. How can you talk about the "same phone" (not referring to any specific phone) but they have different screen sizes, different processors and one has NFC and one doesn't?

posted on 04 Oct 2011, 10:52 1

43. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)


there's more similarities than differences. they have the very same specs, one is just bigger than the other and the other has NFC support and if you really want to dive into differences they don't even use the same radios and one is slightly thicker than the other, they're by all means different phones but they're also the same phone. i know they aren't the very same device, don't be a smart ass.

posted on 04 Oct 2011, 00:30 2

17. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


See, before the story even breaks Samsung and Sprint are trying to fix the issue. Soon it'll be over and done with.

posted on 04 Oct 2011, 00:45

20. Missed_the_Mark (unregistered)


I have already had multiple thoughts of returning the Epic touch because of data issues. Logging on to email, FB, the Market, or other apps that use data has produced only errors or connection failed notices. My evo was no where near as smooth but it definitely did NOT have all the connection issues that this phone has. I wanted a phone that allows me to make calls and also allows me to check my email. So far I am feeling like I did not get what was promised.

posted on 04 Oct 2011, 01:39

24. Phonecall01 (unregistered)


You should go with the iphone 5. Just return it while you can.

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