Samsung Epic 4G Touch having problems with reception and more
According to some Samsung Epic 4G Touch users, the phone has been dropping calls, having reception problems, and some units have been suffering from slow data speeds. Both Sprint and Samsung are said to be aware of the problem and are analyzing the situation, according to tweets received by Epic 4G Touch owners from Samsung's Tech Support. One owner of the handset was told that a fix is on the way and should be available in 1 to 2 weeks.
If you are an owner of the Samsung Epic 4G Touch, have you been experiencing these problems too? You can let us know by dropping us a comment in the box below!
1. Ken (unregistered)
Had this phone since launch on the 16th. I have experienced loss of signal several times a day since then. The dreaded zero with a line through it. Worse yet, sometimes it doesn't display the zero and you think everything is OK but you have actually lost the receiver. The display still shows signal bars and data arrows but if you look at them for a minute, they don't move. You have to reboot the phone to rectify the loss of signal issue, nothing else works.
Hard to believe that Sprint would do this again, I have seen it before with pre-mature launches.
30. Kjayhawk (Posts: 293; Member since: 07 Oct 2010)
This is why i returned my samsung device... and terminated my contract on sprint. It was the first time i used sprint so i thought thats just how crappy their service was. I called customer service and they couldn't find a reason why this was happening, they thought something was wrong with the towers in the area.... DAMNIT. Now i'm stuck paying an extra 15 a month.for Verizon...
42. Cheesewiththatwhine (unregistered)
you want some cheese with that whine? You probably just overreacted and signed a two year contract with another carrier in your frustration. It's the adult version of throwing a fit.
2. xfgbdf (Posts: 12; Member since: 30 Sep 2011)
They said the same thing to the nexus s 4g owners but nothing has happened so far
5. wumberpeb (Posts: 452; Member since: 14 Mar 2011)
They fixed the speed issues with the Nexus S 4G a little while ago, with 2.3.6 I believe. Sprint now has the Nexus at 2.3.7 adding Google Wallet and a few other small features
3. epicuser (unregistered)
i have the same issue but with some roms some how not dropping calls any more but i do have slow data speed
4. AdamLeonard (Posts: 46; Member since: 24 Aug 2011)
I got mine on launch day in Austin and have not had issues with it. Sometimes my signal strength is a bit low but I've not experienced a total loss of signal other than occasionally in an elevator in the middle of a large building.
6. Packer29 (Posts: 56; Member since: 10 Sep 2011)
Outside of having to to reboot the phone on each since the screen frozen in haven't had a problem at all and I've had it since lanch!
7. bay (unregistered)
Samsuck = FAIL. On 4th of October.
18. jinwons (Posts: 95; Member since: 24 Nov 2010)
stop trolling crApple fanboys. Iphone4 is still dropping calls on AT&T regularly. This is Sprint issues.
8. Goldeneye (Posts: 376; Member since: 22 Jan 2011)
Is anybody surprised? Samsung is way overrated, SGS2 the best android of all times, Rory where are you?
9. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)
i saw one at a CompUSA and i was actually going to show it off to my dad (our Bionic owner) as the only phone in the states that's more powerful than his...damn thing was slow and buggy. i had to reset it to get it back to normal.
10. ArmageddonX (Posts: 96; Member since: 11 May 2011)
I'm so glad I went with the HTC Evo3D... people have been having nothing but problems with the SGS2 & all the new Samsungs...
19. jinwons (Posts: 95; Member since: 24 Nov 2010)
Do you realize that SGS2 outlasts battery sucker Evo3d by nearly 2x? HTC has shown they can't make decent battery life over and over.
23. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
Um.... Could it be that the Sammy outlasts the HTC because it seized up and no juice is being drawn from the battery?
38. vette21man (Posts: 351; Member since: 06 Apr 2011)
I thumbed you up because that was pretty funny, but for some reason tests have been showing the SGSII has excellent battery life. Not really sure why it would be much different than the EVO3D. EVO3D has higher resolution, so requires more computations to render? The Exynos processor requires much less power to run despite being faster? Can't be the OS, since they both run Gingerbread, and I have a hard time believing that HTC Sense requires more power than TouchWiz...but maybe.
57. cranzie44 (Posts: 5; Member since: 25 Jun 2011)
The battery lasts longer because its an extended battery that comes stock on the Epic 4g touch. A very nice feature, 4sho!
11. O Genesis (unregistered)
Wait what! A sprint phone that has crappy service and slow data speeds?
That cant be! :D
12. Mr.Mr.Upgrade (Posts: 426; Member since: 30 Aug 2011)
Sprint sucks, we own the Samsung charge and we have no problems with it
13. RORYREVOLUTION (Posts: 3075; Member since: 12 Jan 2010)
I have had zero issues with my phone.
14. zig (unregistered)
Had mine for a week and a half. No loss signal,no lag ,no freezing. Great phone.
15. ledbetterp3 (Posts: 467; Member since: 31 Aug 2011)
does the att version have the same processor?
16. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)
yes, only difference is that the AT&T version has a smaller screen but it has NFC support.
21. ledbetterp3 (Posts: 467; Member since: 31 Aug 2011)
yea but it says in the article that the epic 4g is the only model with its particular processor..
22. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)
they meant the combination of specs, the AT&T Galaxy S II has the very same Exynos 4210 that's in the Epic 4G Touch.
33. ibap (Posts: 733; Member since: 09 Sep 2009)
Not picking on you, but this reminds me of friends that had "exactly the same Liz Claiborne purse" - except they were different sizes and different colors. It's been a running joke since.
It is really too bad that we talk about "the same" phone on different carriers. After they get through customizing per the carrier, they are hardly the same phone. How can you talk about the "same phone" (not referring to any specific phone) but they have different screen sizes, different processors and one has NFC and one doesn't?
43. Thump3rDX17 (Posts: 2160; Member since: 10 May 2010)
there's more similarities than differences. they have the very same specs, one is just bigger than the other and the other has NFC support and if you really want to dive into differences they don't even use the same radios and one is slightly thicker than the other, they're by all means different phones but they're also the same phone. i know they aren't the very same device, don't be a smart ass.
17. Sniggly (Posts: 7291; Member since: 05 Dec 2009)
See, before the story even breaks Samsung and Sprint are trying to fix the issue. Soon it'll be over and done with.
20. Missed_the_Mark (unregistered)
I have already had multiple thoughts of returning the Epic touch because of data issues. Logging on to email, FB, the Market, or other apps that use data has produced only errors or connection failed notices. My evo was no where near as smooth but it definitely did NOT have all the connection issues that this phone has. I wanted a phone that allows me to make calls and also allows me to check my email. So far I am feeling like I did not get what was promised.
24. Phonecall01 (unregistered)
You should go with the iphone 5. Just return it while you can.
25. Sniggly (Posts: 7291; Member since: 05 Dec 2009)
Why the iPhone 5 specifically and not, say, the Photon 4G? Or even try another Epic Touch?
39. vette21man (Posts: 351; Member since: 06 Apr 2011)
That's consumer 101...If I have bad luck with a Toyota car, I may boycott Toyotas and try a Honda, or boycott cars and try a truck. One bad experience can make you leave an ecosystem.
26. ivanko34 (Posts: 617; Member since: 04 Sep 2011)
So apple was right : samsung has copied the iphone even on the bad antenna
Samsung must be ready for a new lawsuit
27. Forsaken77 (Posts: 552; Member since: 09 Jun 2011)
I was gonna get the AT&T version but decided to pass. I learned my lesson with the first GS. Samsung makes a good product, on the surface, but it's nothing but cheap junk inside. Inferior components all around. I had to exchange my Captivate 5 times over the course of 6 months to finally get one that functioned as promised.
28. Sniggly (Posts: 7291; Member since: 05 Dec 2009)
Huh. My nephew's Captivate works totally fine at the conclusion of his first month operating it.
29. indybrent (unregistered)
This is why I went with the Photon. Superb signal strength and great battery life.
31. wswahhhhhsjkllllll dallas, tx (unregistered)
i have the epic 4g touch since launch day, my touch screen wont work while its charging, that means i cant answer a call, unlock the phone or read a text messege, i like the phone, when i hold the phone on my hand it works fine while charging, seems like it gets grounded when i leave it on top of anything... the guy at sprint store says its ok.... but still not happy
32. ecml490 (unregistered)
I have the Epic Touch but not really experiencing any issues. Just issues that Sprint needs to fix with data speeds...
34. cwebb (unregistered)
Isn't so beautiful in paradise now is it? My Evo 3D is a much better phone
35. Mike (unregistered)
PA I know you are trying to get the info on this article, but a little Google search would have gone a long way. Check any of major forums and you will see how bad of an issue the LOS is. Even in Sprints own forums the problems goes 200 deep with over 2ook views so this isnt some little issue. Since day one I bought two phones. Both phones data speed is like crap and that with an Airrave in the house, WTF! My phone looses signal both on 3G and Wifi, my wifes is fine. This isnt a root thing either, its a phone thing. Yes, its a great phone when its working and im on WiFi, data speeds are through the roof, but when I use 3G its crap. My 3G shuts off in 5 seconds and I have no idea when it wants to come back on, even at a reset. The Sprint stores are horrible with this issue. Went into a corporate store and the 5 employees were like, "Never heard of that issue" Really? I can pull up 300 people that have, again, simple search will reveal a huge issue. And when I talked to the tech guy about swapping my phone, the manager came over to see what was up. When another employee asked me a question, I turned to talk to him and when I turned back, the manager ran into the back room and the tech guy told me I was one day past my 14 day because they consider the day of purchase the first day, not the day I received the phone. I thought I had one more day hoping the issue would be resolved. Anyway, yeah I told him what I thought and also let the manager know he was a coward for leaving his guy there while he took off so he didnt have hear it as to why he wouldnt do a one day override to a 10 year customer.
36. G2userLuvit (Posts: 23; Member since: 09 Apr 2011)
Every phone has issues at release, I am absolutly in love with my sgs2 and wouldnt trade it for any other phone on sprint... I am not having service issues though, but if I was I would tough it out and wait for the updates just to keep this amazing phone.
37. CHEFJEFF (Posts: 143; Member since: 22 Sep 2009)
I think it's a Samsung issue. The same thing is happening to me on my Galaxy S 4g with T-Mobile. I love Samsung phones, but they are very buggy.
40. vette21man (Posts: 351; Member since: 06 Apr 2011)
Nothing too alarming here. It's a new device that has some kinks to work out. Early adopters know what they're getting into when you get a brand new device. (Droid Bionic anyone?) I'm sure minor issues like this will pop up with the soon-to-be-released iPhone 5 (4S). It's just the nature of tech...do as much testing as you want, there's bound to be some consumer out there to uncover a bug that wasn't visible in beta testing.
41. nastynaps (Posts: 93; Member since: 16 Aug 2011)
It seems there is always a constant rush to put out the next great phone and there is no real world testing on these devices. This makes me worry about the Prime. Are these phones in the testing phase at this point? Are they working out all the bugs? I don't want the screen changing to odd colors, overheating, signal loss, slow data speeds, dropped LTE signals. Frankly, I want the same meticulous design that Apple puts in their iphones (minus antennagate), or Microsoft has put in Win8. I hate the fact that I'm reluctant to buy the phone at launch because I want to see all the bug issues get resolved first and hopefully Amazon will have some sweet deal. I'm going to test drive the Vigor until the Prime comes out then see which one of the two can deliver on the hardware as well as the functionality. A bright spot for Samsung is they have designers from Cyanogen and MIUI, hopefully their work debuts with the Prime.
44. Elvis T (unregistered)
The phone looks great, but I have been having problems with this phone since day 1. I get a lot of dropped calls, slow internet service and opening up email take forever to download images. When the phone is charging it's hard to enter your password because it start adding digits that I never touched. What the Hell is wrong with this phone.
45. ZayZay (Posts: 571; Member since: 26 Feb 2011)
I have had one customer complain about the phone heating up to hot but thats it. Good phone, can't wait till December when they ship me my FREE one.
46. woodyg8 (unregistered)
I love how every time this type of problem comes up with Sprint/Samsung they say. "we are aware of the problem and are looking into it" and nothing ever changes.
47. Frannyy (unregistered)
I've had mine for 10 days and im thinking of turning it back in.
It deletes everything I write and alot of thing force close.. Kinda sucks...
48. DSL (unregistered)
A great piece of technology. If it could just make and receive phone calls, I'd love mine!
49. ivorypeppie (unregistered)
I've had my SGS2 (Epic touch) for about 3 weeks and haven't had any reception problems. The phone is great but there are some problems that I am having that have not been mentioned yet. I constantly lose my Buddy Now speed dial icons making that Widget usless. There also seems to be problems with my email syncing up. I can delete stuff and return to much of it being back in my mailbox again. Is anyone else having theses problems? I took a chance on this phone knowing that Samsung had a bad rep. for not getting out the updates and fixes promptly or at all. I hope a fix is in the works. This is a chance for Samsung to change it's rep on getting out the fixes and Sprints chance to keep the best phone on the market for a long time to come as another gold star in their lineup. Don't blow it !!
50. sgIIe4gt lover (unregistered)
There is another issue that needs to be addressed as well. There is a flash player problem on several websites ( I have found 5 so far). Pull up the "best cell phones" on the Cnet.com "full" web site and click the play cnet video bar across the image. You will only get a grey screen pop up with an x in the upper right corner. The Evo's and the Photon play the video within seconds, the SGII never plays (I let it sit for 4 hours)
Went to 2 Sprint stores just to validate it wasn't my phone and same thing there and the store reps had no clue.
Still love the phone, but the speed is only a usable advantage if the signal is strong enough, my friends old EVO 4g beats mine most of the time due to my poor signal strength. The phone call and speakerphone quality could be much better as well, especially on playback of recorded videos. I know we can't have it all, but this is so close to have these 2-3 misses that should have been caught by Samsung since it has been in Europe and Asia for quite a while and with over 10 million sold you would think the feedback would have been frequent enough to make these adjustments before releasing to the USA.
51. MiamiUser (unregistered)
Got this phone on October 6th. Dropped my EVO 4G and had to get a new one so I picked up this one. First impressions were that it was quite responsive with a beautiful screen and all the tech I needed. However I have noticed that my call reception and my data reception have decreased a good bit. Wireless tethering is important to me. Two kids that want to stream from their iPads when we are on the go. Funny but Sprint and and Android let me do what I need best with my Apple devices. I run everything and am happy in any OS as long as it gets me where I need to go. Previous my Evo 4G would get great 4G speeds in my home and around my community, now no 4G. At work I could get some 3G and reliable call reception. Now my phone barely receives data at work and I'm worried my reception is not so good as well.
I'm currently trolling for some hacks that can increase my signal strength or anything that can help. If nothing gets better in the next week I am returning the phone. Great tech but if it doesn't do what I need then whats the sense. It can have 4 cores but if it can't send and receive data then its useless.
52. Mr.lewis23 (unregistered)
I got the galaxy epic4g touch what ever its called week after it drosntpped
Should have kept evo3d. Epic works fine when its not dropping signal
Beware cause when it does drop signal you'll b pulling battery cause
Phone locks up so a fix is needed sprint/Samsung w.t.f is the deal
Feel robbed outta money and a ego which worked just fine so beware
Dnt buy til issue is fixed
53. Don (unregistered)
Tough it out? I missed 5 calls yesterday because my stupid smart phone lost service. When it does this the only way to get it back is to reboot. One call let alone 5 is too many for me. Could have cost me big $losses, but I should tough it out? You must work for either Samsung or sprint. And this is the Second ss2-4g I've had.
54. Filibogado (unregistered)
My 3G signal went from 3 bars to zero and no 4G at all despite being only 20 miles south of the White House. I get a "Warning -you are data roaming, charges may apply per plan" all the time now.
55. moosemil91 (Posts: 1; Member since: 17 Oct 2011)
I have an Epic 4G touch going three weeks and it is very slow. I thought 4G was fast.
If I am watching a news clip on cnn It plays for a few seconds and stops. It play and stops intermittently during the clip. i am not satisfied at all. most times I have to wait minutes before it starts back and sometimes it doesn't start back. I get a message saying "error" or "cannot play this clip".. In some of the Android Applications do not work on the phone although they say it is compatible. and some the quality of the software is very poor.
56. JLHDENVER (Posts: 1; Member since: 10 Nov 2011)
I did my research and went with the Samsung Epic when I thought it was time to move on from a Blackberry. By all indications it was supposed to be a great phone, but I have had nothing but problems with it. My first Epic dropped calls CONSTANTLY, put calls into call waiting on its own, And individual numbers on the dial pad, somehow dialed on their own. People will ask, "What's that beeping sound?" and I'll have to say, "Oh that's just the phantom dialing feature on the phone!". Sprint made me waste I don't know how many hours with them on the phone and then at the Sprint store, having to leave the phone at the store for several hours then having to go back to pick it up. Naturally no problem was ever discovered, but the problems started up again immediately. After several weeks, wasting more of my time on the phone with Sprint, they sent me another Epic, but failed to mention they were sending a reconditioned phone, not a brand new one. (however, I only found this out after I had to return the second phone for a THIRD Epic.) Gee, thanks Sprint! My third Epic was a brand new one, which constantly displays a "cannot connect to server" message and even when that message isn't displayed, there are times when I simply cannot upload emails. This phone drops calls constantly, as well as flipping calls into call waiting on its own. So I asked myself, how is it that I could end up with 3 Samsung Epics with identical problems? Statistically, what is the likelihood of that happening, particularly when the Epic (allegedly) is one of the top Android phones on the market? All I can say is that I hate this phone and wish that Blackberry had somehow been more innovative in keeping up with technology. I can't go back to a Blackberry, but really miss its reliability. I'm stuck with Sprint for the next two years. Is it worth switching to the HTC Evo?
58. javier5978 (Posts: 1; Member since: 29 Nov 2011)
when i get my epic 4g touch i espect an amazing phone!! it is but i have the signal prob:/ i hope they fix it ASAP cuz my enternet sucks ill be in touch to see hows going this!!! every thing works great is just my internet and signal problem!!! hope they fix it!!!
59. Android32 (Posts: 6; Member since: 06 Dec 2011)
I love my E4GT, however I had to return one, so far...I had the first one for 2 weeks...One day I pushed an app and a different app opened.. .Then my lock screen would jump around and I had to try several times to open it...? I did a factory data reset and still had the same issues...So Its like the phone went crazy on me. In the end it wouldnt even allow me to open it at all. Now ive had this one from Asurion for about 2 wks and yest i pushed my txt app and it went to call log...?? Seems to be working fine now..Does anyone have any ideas as to what this was? How I can prevent it, or If I can? I erased my go sms app yest when iI had the issue and it did it again on the factory sms..went to call log when I pushed it. Any info would be VERY appreciated!! My email address is: email@example.com
I was on tapatalk a few days ago and there was another person w/ the same problem...He said he had it happen on his first and second phone...?
60. kitkatnc (Posts: 1; Member since: 12 Dec 2011)
Just got my phone on Saturday. At best I get 2 bars at my house. Got 3-4 with my old Rumor II. This is my first Smartphone. I am very disappointed so far. My 15 year old got the iPhone 4S and has at least 3 bars all the time at home. At work, 2 bars if I lay it down on my metal desk, none if I pick it up. Always had 3 bars here with the old phone. Has anyone gotten the 'upgrade' yet? I got some kind of push this morning but I'm not sure where to look to see if I got the new software version....