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Motorola XOOM, ATRIX 4G sales disappointing, says analyst

Posted: , by Alex I.

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Motorola XOOM, ATRIX 4G sales disappointing, says analyst
There is much hype about the Motorola ATRIX 4G, which, as a matter of fact, was voted "Best of Show CES 2011", and the company's powerful XOOM tablet, but according to Pacific Crest analyst James Faucette, these devices are not selling as well as expected.

Citing channel checks, the analyst claims that the sales of both devices "have been disappointing". Faucette singles out the reason behind the Motorola ATRIX 4G's not so good sales as the fact there are some quite decent handsets at AT&T's line up which are offered for $49.99 (yes, you guessed it right - he is talking about the HTC Inspire 4G and the iPhone 3GS), and this keeps the sales of the Motorola ATRIX 4G "well below forecast".

Are you surprised that the Motorola ATRIX 4G and Motorola XOOM are not selling very well? Are these cutting-edge devices for geeks only?

source: Forbes via SlashGear

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posted on 06 Apr 2011, 09:37 5

1. green2u (unregistered)

RE: Atrix's failure to catch fire despite awards from CES and CTIA, I see three problems: It's only on AT&T, AT&T's throttle controversy which fails to make the Atrix perform to its fulles, and Atrix's bad publicity on its call quality (which sadly reviewers spend less and less time evaluating these days). Still, for me, it remains a top consideration for my summer upgrade should it come to Sprint as rumored. It's got some great specs.

posted on 06 Apr 2011, 09:54 1

3. AndroidTroll (Posts: 359; Member since: 05 Mar 2011)

The Atrix is a nice phone but the Evo 3D will be better. My girlfriend's dad has an Atrix and she has an Inspire and it has been our experience that AT&T's HSPA+ is a complete joke. Most of the time we get less than 1Mbps down with the highest being 3.5Mbps.

posted on 06 Apr 2011, 13:59 1

23. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

That's because 4G isn't turned on yet for either.

posted on 06 Apr 2011, 16:35

37. AndroidTroll (Posts: 359; Member since: 05 Mar 2011)

then why does it say H+ in the notification bar? And when I get to a spot with worse service it goes down to E for EDGE. It seems like its working to me. And if it wasn't turned on then why do they advertise it on TV? It is my understanding that HSPA+ 4G is enabled, just not HUSPA 4G yet.

posted on 06 Apr 2011, 19:43 1

43. protozeloz (Posts: 5396; Member since: 16 Sep 2010)

They have it lowered on purpose till they are done "fixing" stuff :/ the fact that it shows the H+ means you are in a zone with HSPA+ plus connectivity but doesn't mean you will get the speed, for exaple Claro (A provider ive been in) offers 3G+ service up to 12Mbps (Ive see 4-5) but when the user gets over his data allowance the speed drops down to 128Kbps and you can still see you have a 3G+ service but your speed it crappy, att could be doing that since they are known for putting some dns on some phones to make them harder to work on other networks

posted on 06 Apr 2011, 21:56 1

48. JeffdaBeat (unregistered)

I'd also argue that the Atrix suffers from the HTC Inspire. Folks see the larger screen, 8MP camera, 1GHz Processor and then wonder why the hell they should pay an extra $100 for the Atrix. Even though the Atrix is more powerful, to your average user, they don't see any reason why it's more powerful given the specs they are given with their limited knowledge. Plus, what they see as an overpriced smartphone is paired with an overpriced doc or an overpriced laptop connection...It's not the phone, it's the competition...

posted on 06 Apr 2011, 09:38

2. jiga (unregistered)

I've got the Atrix and love it. I wanted the lapdock, but for $300, come on! REALLY! I can buy a smaller more powerful netbook for that much. AT&T really missed it with this one...that's what arrogance will get you!

posted on 06 Apr 2011, 18:24

40. MesEyes (Posts: 18; Member since: 05 Jan 2011)

the pricing was determined by motorola, not att.

posted on 06 Apr 2011, 10:14 4

4. Gothbeard (Posts: 54; Member since: 28 Jun 2010)

Maybe it's something to do with Motorola's terrible customer service?

posted on 06 Apr 2011, 10:34 6

8. derp (unregistered)

Or Motorola's terrible quality control.

posted on 06 Apr 2011, 10:14 3

5. Paulyterp (unregistered)

I have both the Atrix and the Wifi Xoom. The Atrix was a good step up with the internal memory and front facing cam, but like others have said, missed the mark on choked speed. ATT will release a patch to correct the speed, but that may be too little too late. Did ATT sabotage another Android device to gain favor from Apple? Hopefully, Verizon will do well with the Bionic (if it is ever released). The Laptop dock was a neat idea, but is entirely too slow to be useful. It's great to show off until you actually have to load a website or launch an app. For me, it is a $500 extended battery/charger.

The Xoom would be better if the MicroSD card slot were active. It's zippy and looks great. I can use the xoom in place of my laptop of quick everyday activities. The only drawback? The price tag. $600 is a bit much to pay for a tab considering the upcoming line up of other Android tabs (yes, I am aware that I have criticized the price, but bought it anyway).

posted on 06 Apr 2011, 11:40 1

15. snowgator (Posts: 3583; Member since: 19 Jan 2011)

Haven't we all gone through a check out line at some point thinking to ourselves: "Why am I paying this much? FOR THIS??" at some point in our lives? (Especially if you are married?) Forgive yourself Paulterp... the Xoom was actually a good product.

posted on 06 Apr 2011, 16:36 1

38. paulyterp (unregistered)

Heh thanks snowgator. I am at the hospital with my fiance right now and the xoom is doing a great job. :-)

posted on 06 Apr 2011, 10:16 4

6. TreyTreyTaylor (Posts: 674; Member since: 21 Dec 2010)

Wanna know why Xoom's aren't selling. Uh, price DUH! Who in their right mind would pay 600 for a 2 year contract locked rushed to the market android tablet when the glorious almighty Ipad 2 Wifi only version is $500. People are going to go buy a tablet and think hmmmm should i get the 16gb Ipad 2 for 500 or this new out of nowhere honeycomb tablet for 600 with a contract. Im an androholic and i didnt even consider that damn Verizon Xoom. Now if Sammy can just give me that Tab 10.1 for 500 were in the game!

posted on 06 Apr 2011, 14:07 1

24. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Except... the Xoom has 32 gigs of memory and its wifi NO CONTRACT version is the exact same price as the iPad 2 wifi. All of you people birching about the price are so fucking ignorant.

posted on 06 Apr 2011, 16:08

33. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

He's an android user dufus. $600 on contract is a high price for something that's not a laptop.

posted on 06 Apr 2011, 23:18

49. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

And I just said that you can get the XOOM OFF CONTRACT for 600 if you get the wifi only version. And that that's the exact. same. FUCKING. price as the iPad 2 with 32 gigs.

Bet your next post will say "But the XOOM is only 600 bucks on contract!" Because that seems to be your only argument on it. The wifi version HAS been released, you know.

posted on 06 Apr 2011, 10:21 2

7. FREEPAT75014 (unregistered)

Moto, if the US don't like it so much...., please bring ATRIX to Europe with appropriate GSM/UMTS/HSPA+ global rooming capabilites and all features announced in the US including 2KVA battery, at a reasonnable price tag, and it will make a success over here.

For XOOM the issue is its pricing. Till Wifi-Only model price is not cut, one way or another, down to $400 w 32GB it will miss its market opportunity. People ready to pay $600 will buy an iPAT2, not a 1st Gen Androïd Honneycomb prototype expected a lot lower.

posted on 06 Apr 2011, 10:57

9. skymitch89 (Posts: 1299; Member since: 05 Nov 2010)

The phone itself is a disappointment in my opinion. The only thing that is good about it in my opinion is the laptop dock and the screen resolution. My Evo Shift has better performance than the Atrix.

posted on 06 Apr 2011, 11:10

10. vette21man (Posts: 351; Member since: 06 Apr 2011)

Atrix not selling b/c of:
- No one likes MotoBlur UI
- "4G" is horrendous, (iPhone 4 gets 10x download/upload speeds in same locations)
- Accessories (e.g., lap dock, HD dock) are gimmicky, slow, and expensive

If you NEVER connect the Atrix to the mobile network or accessory docks, then Motorola has a fine piece of equipment here. Unfortunately, this is a phone at its heart, and MOBILE is its first name.

posted on 06 Apr 2011, 11:11

11. Arqjavsa (unregistered)

The problem with the Atrix and the Motorola Xoom is Motorola costumer service,I have a Milestone bought it 4 months ago I got a good deal for it(didn't now about the problems it had),the problem was it took for ever to recive the froyo upgrade, and when arrive it didn´t change much,I didn't had the stock froyo dock or the new camera and gallery interface and still a little buggy and slow, thankfully it fix the rebooting issue,but that's the problem with Motorola,I was thinking of buying the XOOM but I start thinkg about how they handle the upgrades and change my mind, thinking of buying the Samsung Galaxy tab or the HTC Flyer

posted on 06 Apr 2011, 11:27 4

12. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

I wonder when Motorola will come out with a product that can compete with Apple??

posted on 06 Apr 2011, 11:37 6

14. Kjayhawk (Posts: 293; Member since: 07 Oct 2010)

Motorola Droid and Droid X scored higher or the same as the Apple iPhone 4... At least if your an Apple troll act like you know what your talking about... Thats what I like to call a getting OWNED!

posted on 06 Apr 2011, 11:36 1

13. snowgator (Posts: 3583; Member since: 19 Jan 2011)

As I try to decide where to land for our next contract, Motorola is the driving force behind part of this decision. It just seems that if it is not on Verizon, Moto gives half effort. True or just perception, most of the faulty, poorly recieved Motorola devices are on other providers, and Moto saves their best efforts for Big Red. (Motoblur critisms accepted, those who hate it.) The ATRIX is a powerful, original device. As an unhappy AT&T customer, I was considering trying it out to see if it was worth staying for. Way too many disapointing comments to put trust in it though, and will let it pass. Hope they do not abandon the idea, though, as it can be the future of mobile if improved.

The Xoom was a good, well designed, powerful Tablet, and as it was released on Verizon, I expected that. However, not one post, even from someone who OWNS it, says it wasn't to pricey. Moto, sorry. No sales.

posted on 06 Apr 2011, 11:53 4

16. jogutier (Posts: 324; Member since: 12 Feb 2010)

The Moto Atrix should of came to Verizon on the Thunderbolts release and it would of been a VERY popular phone. It has the specs, just not the carrier. :(

posted on 06 Apr 2011, 11:55 2

17. blaze456 (Posts: 51; Member since: 06 Oct 2010)

WITH THE ZOOM I THINK THE PROBLEM IS THAT no one really wants a tablet because everybody already got a laptop..i heard the ipad wasnt selling all that well either..people are jus not ready for tablets...give it another year or 2 then wel see

posted on 06 Apr 2011, 13:01 1

21. 530gemini (Posts: 2198; Member since: 09 Sep 2010)

I know. The ipad 2 didn't do too well either. It only sold over 2.5 million units the week it was launched. Hahahahahaha.

posted on 06 Apr 2011, 15:00

27. cpquit (unregistered)


I want to send you the Sales report of iPad2, please give me address of your Cave.

posted on 06 Apr 2011, 15:07

29. blaze456 (Posts: 51; Member since: 06 Oct 2010)

of my what?

posted on 08 Apr 2011, 02:39

54. clevername (Posts: 1436; Member since: 11 Jul 2008)

Tablets are one of the fastest selling consumer electronics. Or rather I should say the iPad. The XOOM isn't selling because there's an iPad in existence. Not saying apple product is better just that people want that more. And sales prove it.

posted on 06 Apr 2011, 12:00

18. jtalker1965 (Posts: 18; Member since: 17 May 2009)

XOOM or DOOM. I would say the "DOOM" These tablets are getting way to pricey. A net book starts at 250.00 and up and you get a real harddrive. I would have spent $300-400.00 on a wi-fi maybe a 3G but $599.99 someone was smoking something funny at Motorola.

posted on 06 Apr 2011, 12:05 1

19. DocBob (unregistered)

My reasons for not getting an Atrix, despite the fact that my contract is up, and for geographical and professional reasons I am stuck with Big Blue, and it means keeping my POS Backflip for several more months (I'd say I'm not ashamed, but that would be a lie):
1) Motoblur - worst Android mod out there
2) With the dock, they should've called it the Backflip 2 (and yeah, $300 for a brainless monitor/keyboard add-on is about $200 too much)
3) AT&T NEEDS to have a decent QWERTY Android now that they have lost iPhone exclusivity, and I don't want to encourage their slate only approach (Flipside SO doesn't count)
4) If AT&T is really going to roll out LTE this year, then they were asking me to sign a 2-year contract on a phone that was guaranteed to become obsolete after 9 months OR LESS! Yes, LTE will probably be weak and sucky for a long time, but a phone with an LTE radio built in (in addition to HSPA+) will get FASTER over time as the network improves; the Atrix will get slower as the network is strained. If I am going to buy a phone with no keyboard and no LTE, might as well be the cheaper Inspire, which also has no Motoblur.

posted on 06 Apr 2011, 12:20 1

20. venkat (unregistered)

Pls MOTO, think of price once, and release in other parts of the world, US is not the only country in the world. Atleast try to get people from HTC or Samsung, to find how every product they are making sucess, having a superb specifications, you'll people really dont know how to utilise. I pity on your part.

posted on 06 Apr 2011, 13:29 1

22. big nutts (unregistered)

iphone sucks it. always will suck it. old old old. long live android, the WORLD's # 1!!!

posted on 06 Apr 2011, 14:12 1

25. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

I am really, really tired of seeing so much undeserved backlash against Motorola.

posted on 06 Apr 2011, 16:12

34. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Why? Do you work for them?

posted on 06 Apr 2011, 23:29 1

50. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

No. But their products have always worked well for me. V195s, month of battery life without recharge, excellent reception and call quality, bluetooth connectivity for 30 bucks and in 2007. Got it wet, dropped it, left it in hot cars, and it never failed me.

Motorola CLIQ, Android, excellent reception and call quality, never had any issues with it. It's over a year old now and if I want I can turn it on and use it if I want.

Motorola Droid X. Has worked beautifully since I bought it in August. Perfect call quality, great reception, great for games and internet browsing. Typing works well too. Monster screen, but still comfortable in my hands due to the 16:9 aspect ratio. Plays music as well as any iPod.

So no, I don't work for them. And I acknowledge when they put out a crap product (FLIPOUT, Devour, Citrus, Rival) but you have to give credit where credit's due. Between the RAZR and Android, Motorola put out cell phones which ranged from boring yet reliable to plain crap. But they got a new CEO, they're overhauling, and on their high end products, at least with Verizon, they've really been putting out excellent quality, with their customer satisfaction top ranked among Apple's competitors.

So how about you, Taco? Do you work for Apple? Because you usually repeat the same stupid bullshit and then ignore everyone who makes a valid point against you.

posted on 07 Apr 2011, 00:41

51. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

So still who cares if you're motorola's only fan. Makes you unique. Plus you get added benefits such as discounted pricing less than a month after launch and never having to wait in line.

posted on 07 Apr 2011, 02:21 2

52. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

And enjoying a quality product, one which is well built, reasonably priced, and fills all my needs just as well as a boring iToy.

I just hate seeing people bleat stupid untruths when they should know better.

posted on 08 Apr 2011, 02:51

55. clevername (Posts: 1436; Member since: 11 Jul 2008)

I happen to be an apple fan but you make good points and your free to like what you want. Taco is making himself and all other apple fans look f**king stupid.

posted on 06 Apr 2011, 14:51 1

26. ninjakamster (unregistered)

Put the Atrix on a BETTER network, not ATT with their pathetic 2gb usage cap!

posted on 06 Apr 2011, 20:46

44. vette21man (Posts: 351; Member since: 06 Apr 2011)

When was the last time you went over 2GB of usage? I have slacker radio running pretty much all day every day at work and barely scratch 1GB per month.

posted on 08 Apr 2011, 02:54

56. clevername (Posts: 1436; Member since: 11 Jul 2008)

I don't imagine you do much else. I either approach or go over 2 gb every month. And that's using wifi whenever I'm at home or friends houses and keeping my video streaming to under 4 hours a month. I like att but f*ck this 2gb crap. My fault for trying to save myself a few bucks but it's still retarded.

posted on 06 Apr 2011, 15:01 3

28. downphoenix (Posts: 3165; Member since: 19 Jun 2010)

fact of the matter, motorola's android products only sold in the first place because of no iphone competintg against them. Now that Verizon has Iphone and Motorola decides to make AT&T their primary carrier, they fail... cuz AT&T already has Iphone. Guarantee you Atrix would have sold more if they released on Sprint or T-mobile even, despite less customers, because no Iphone.

As for the Xoom, its simple. It costs more than an Apple product. Apple is infamous for overpricing. And if you're overpricing them, then only a diehard apple hater would be willing to buy.

posted on 06 Apr 2011, 15:37

31. networkdood (Posts: 6330; Member since: 31 Mar 2010)

The whole thing with the 4G is blown out of proportion...the big thing was AT&T offered 2 phones that were of good enough quality to the customer:
IPHONE 3GS 8GB - 49.00
INSPIRE 4G - 99.00
The whole laptop dock thing scares most customers away, because, like most people on this site, they are simpletons....technology scares most Americans.
Also, why would I want to buy a 'laptop' that only runs when my phone is attached to it? You get more freedom when you just buy a decent laptop and then you can use both at the same time.
Again, I rooted by Captivate, and I get 3.5-5.0 Mbps download and 1-1.6Mbps upload. People have to stop buying phones if they are having that much of a problem figuring out how to use them. AT&T promised 4G speeds, but read the fine print folks....

posted on 06 Apr 2011, 15:29

30. Dadler22 (Posts: 161; Member since: 11 Dec 2008)

well the xoom is extremely expensive, the wifi is locked for the first 30 days and the data is expensive. Not to mention verizon 3G has never gone over 500kbps on my iPhone.

but hey, why isnt it selling?

posted on 06 Apr 2011, 15:41

32. therygy (Posts: 94; Member since: 24 May 2010)

when i walked in to the AT&T store on the release day of the Atrix 4G all the sales reps did not even try to sell me it they wanted to sell me the inspire. I thought it was wierd that they would not even mention that the Atrix came out that day so i drove to a different store and same thing.. so i had to ask to see it, they would not even show me it... then after two weeks of having it i returned it. It is no that great of a device. It over heated a lot for me also.

posted on 06 Apr 2011, 20:51

45. vette21man (Posts: 351; Member since: 06 Apr 2011)

Interesting...Could you explain further?

- Why did you think it wasn't a great device? Not as fast as spec'd out to be? Bad User Interface?
- It over heated as in got hot and shutdown, or simply felt warm in the hand?

posted on 06 Apr 2011, 16:33 1

35. luis_lopez_351 (Posts: 951; Member since: 18 Nov 2010)

Why??? if It runs Android 3.0, Dual core, QHD screen, 4G(LTE xoom and HSPA+ATRIX)...oh thats right, because it has motoblur. i see.

posted on 06 Apr 2011, 16:34

36. luis_lopez_351 (Posts: 951; Member since: 18 Nov 2010)

if it runs android 3.0(Xoom) 2.2(Atrix)

posted on 06 Apr 2011, 16:51

39. protozeloz (Posts: 5396; Member since: 16 Sep 2010)

XOOM sales are poor because Motorola marketing staff are monkeys, they have build themselves a bad reputation make no announcement on pricing but let people find out on their own and not making lower 16/8 GB version to compete with others

posted on 06 Apr 2011, 18:42 1

41. cheetah2k (Posts: 1577; Member since: 16 Jan 2011)

I don't know what everyone is worried about. The Atrix is only sold on 1 carrier in the USA and 2 carriers in Canada at the moment. It hasn't even had an Europe or Asia release yet.

Saying the poor sales is because of it having Android 2.2 is rubbish. Even the Nexus S with Android 2.3 took a while to get going.

I've had my Bell Canada Atrix for 2 weeks now (using it on Optus in Australia) and there's no plan for any of the carriers to stock it for at least another few months, so Motorola really have to work on the global distribution side of things and get it out to more countries.

And in terms of hardware competition, LG are the only other competitor right how when it comes to the Dual Core range and its a POS!

posted on 06 Apr 2011, 19:15 1

42. InspectorGadget80 (unregistered)

The only reason sales fail to compete is because GREEDY ASS AT&T DON'T OFFER UNLIMITED DATA. THEY WILL NEVER SELL ANY PHONES UNTIL THEY BRING BACK OUR UNLIMITED DATA PACKAGE INCLUDING ME. I only bought the Atrix 4G which I love cause of the finger print sensor webtop app can use my phone as a Laptop hook up to my HDTV. But still AT&T need to get their greedy ass and stop thinking bout money and learn TO SELL BRING BACK UNLIMITED DATA AND THEY WILL GET MORE CONSUMERS BACK ON TO AT&T. so full of shit AT&T is with their marketing.

posted on 06 Apr 2011, 20:57

46. vette21man (Posts: 351; Member since: 06 Apr 2011)

I have never had an issue with AT&T, maybe 1 dropped call in my life. I've never come close to 2GB of usage in a month, either.

You bought the Atrix for its finger print sensor and Laptop Dock, you are a fool that fell for AT&T/Motorola's marketing for gimmick accessories. Don't blame AT&T, blame your parents.

posted on 06 Apr 2011, 21:32

47. downphoenix (Posts: 3165; Member since: 19 Jun 2010)

well you still bought it despite no unlimited data. Truly this isnt keeping people from buying the device.

posted on 07 Apr 2011, 17:13

53. planetrussell (Posts: 1; Member since: 07 Apr 2011)

While call quality does not seem to be an issue for many high-end smartphone purchasers, it is for me, since I use phones for...well, calling people. None of the reviews of the Atrix I've read mention this, which I find odd, since the call quality on two different AT&T Atrix I've tried in-store (at 2 different retail locations) was BAD. Quite amazingly, spectacularly bad, in fact. Kind of like listening to the person's voice through a flanger on an old Jimi Hendrix record…underwater. Anyone else experience this? Too bad Moto didn't invest some of the time it spent encrypting the bootloader into improving the call quality of the Atrix instead. "4G" = Pfft.

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