Is Verizon allowing online upgraders to keep unlimited data even with a new subsidized phone?
But there have been conflicting reports about this. The original reports were from those who were not buying a subsidized handset which would normally have allowed them to continue with the unlimited data plan. No big deal there. But on Sunday morning, reports trickled in from Big Red customers who ran through the upgrading process on Verizon's website, and would have been allowed to purchase a subsidized phone without losing their unlimited plan. On the other hand, at least one Verizon customer upgraded to the Apple iPhone 5s and had to leave his unlimited data plan behind.
Since many of those reporting that they were not prompted to switch data plans were merely going through the motions online, we wonder if Verizon would have forced the issue once the phone arrived and needed to be activated. We'd like to hear from some Verizon customers who have upgraded to a new phone this weekend, and either were able to keep or forced to lose their unlimited data plan.
One important piece of information for Verizon customers. Entering VERIZON30 in the coupon code box on the carrier's site will drop the price of a $199 phone to $139.
1. javac (Posts: 102; Member since: 04 Mar 2013)
I work at verizon and over the weekend we have not had anyone keeping their unlimited data. I am assuming it is a glitch in the system. Verizon is nothing if not consistent with their policies. I can call our higher ups and ask if he knows anything about this.
2. Bernoulli (Posts: 1432; Member since: 01 Sep 2012)
why would you do that? I'm pretty sure this was a little incentive for Verizon to keep some of it's already bleeding customer base, by you doing that it won't help verizon really, I don't think that a family of 3 people that pay roughly 220 with unlimited data and text and 1400 minutes shared (older plan) use enough spectrum to make it worth 220$ good thing I left Verizon
14. javac (Posts: 102; Member since: 04 Mar 2013)
A family of 3 pays $200 now on the new plans before an discountes are applied while if you want a tmobile plan you will be paying $210 for the same thing. At&t is at $195 for the same thing and if you can deal with sprints coverage go for it. They are all within $15 of eachother. So im not sure why you are complaining. Verizon is extremely well priced seeing as we have the best coverage and are cheaper then tmobile on their cheapest unlimited talk and text plan. Anything else i can throw back in your face?
20. tedkord (Posts: 4237; Member since: 17 Jun 2009)
You can't get the same plan on Verizon and T-Mo. T-Mo is unlimited, Verizon isn't. That's why.
25. javac (Posts: 102; Member since: 04 Mar 2013)
I was comparing their lowest priced plan not there data.
66. Bernoulli (Posts: 1432; Member since: 01 Sep 2012)
well that's not a fair comparison, a 5 gigabyte comparison for each user would be fair, however.
26. javac (Posts: 102; Member since: 04 Mar 2013)
And 500mb of "foo g" or 4g. is what your trying to compare to verizons 2 gb 4glte(soon to be 4GLTE-A). There is no comparison between those 2 plans
56. eggimage (Posts: 49; Member since: 19 Jan 2012)
@tedkord, Tmobile is NOT really unlimited. if someone offers you unlimited data with a speed of dial-up, would you even use that??
Tmobile's coverage is a joke, speed consistency is horrible, signal strength is nowhere near verizon's, let's not even mention about the coverage nor the quality of its LTE network.
Tmobile is super cheap, yes, and if you live and work within just a small area where it's covered by tmobile and never leave it, you may save a lot of money if don't care about the network coverage or the quality, and is willing to endure the slow ass speed after its data cap, then, you're with the right carrier.
don't get me wrong, I'd still choose tmobile over AT&T, because with AT&T what you pay is the verizon-level price, and yet the tmobilesque service.
sprint is mediocre in every aspect, I wouldn't even consider.
in most areas in the US, I'd only choose between Tmobile and Verizon, the former for the saving, the latter for the quality.
but never even tell me tmobile gives true unlimited data, because that's plain BS for the gullible
58. 14545 (Posts: 1052; Member since: 22 Nov 2011)
The cap is still more than double that of what VZW offers on it's BS plans. I wouldn't have had an issue with the VZW tiered plans if they were at least reasonable. IE 5gb to start and go up from there. 2gb is to get overages on even the lightest of smartphone users. I fiancee never uses her phone and she regularly hits 1-1.5 gb. Shes topped 2 once. I consider her a very light user. I use about 3-5 a month. 5 was reason based on VZW's T&C 5 years ago, so why isn't it good enough for their tiered plans as a base? And remember, this was "reasonable" in 08 on evdo, not cheaper LTE. That would be like when cell phones were just that, having a reasonable plan of 50 minutes a month. Sure, many won't use that, but most will exceed that every month. So VZW can bite me with their 2gb plans. At least ATT give 3gb.
Also, after 5gb, you still have access to services, just at a slower speed, not an automatic 10 dollar charge. If you want to charge me for overages, then give me what I pay for. IE, ROLLOVER on data.
70. Whateverman (Posts: 3187; Member since: 17 May 2009)
You can get unlimited on T Mobile and the data caps have just been doubled. VZW has way better coverage, there is just no denying that. But if T Mobile works in your area, it's a much better option. I save from 60 - 70 bucks with T Mobile, so I plan to never go back if I keep getting the service, speed, and customer service from T Mobile.
81. tedkord (Posts: 4237; Member since: 17 Jun 2009)
My son has T-Mo unlimited. He gets speeds over HSPA+ on his Nexus 4 that are nearly as fast as I get on Verizon LTE. He gets unlimited data and messaging and 100 minutes of talk for $30 peer month.
27. 14545 (Posts: 1052; Member since: 22 Nov 2011)
When I priced it, I'll be paying about 155 for my three lines. If I took the subsidy though VZW I'm looking at 230+ and that's with my 22% discount. (actually VZW screwed up by taking away my 20% discount from my old employer because I found out my new one is 2% higher) And then when I go visit family for christmas I won't have to worry about going over like I would with VZW's terrible 2gb plans. I refuse to support that type of pricing. I already have gotten fed up with the 200 I currently pay.
I just priced it again, and
29. javac (Posts: 102; Member since: 04 Mar 2013)
3 lines are 200 on verizon and 210 on tmobile. you have to take the phones into consideration. You have to pay monthly for the devices
31. 14545 (Posts: 1052; Member since: 22 Nov 2011)
I have to pay monthly for devices on VZW now too. So I would have 70 to spend on devices. My fiancee never upgrades, and my mother can buy a new phone when she has the money to do so. I already pay her bill for her. And still unlimited>>>>>>>>>>>>>>>>>2gb anyday.
51. javac (Posts: 102; Member since: 04 Mar 2013)
No you dont... You can if that is really the direction you want to go but you do not have to pay monthly for devices on Verizon. the Edge program is meant to give you upgrades every 6 months
34. tedkord (Posts: 4237; Member since: 17 Jun 2009)
Price them with equal terms, not just cheapest to cheapest. Price each with 3gb per phone per month. 2gb per phone per month. Even 1gb poet phone per month.
You're intentionally trying to make Verizon sound better with misleading, unequal terms.
39. javac (Posts: 102; Member since: 04 Mar 2013)
Not really? I could price tmobile out at 2gb per phone and they will go up another 30 bucks?
45. 14545 (Posts: 1052; Member since: 22 Nov 2011)
That's what I've been saying. He's selling. I have the screenies below.
54. javac (Posts: 102; Member since: 04 Mar 2013)
I could use Verizon's Lowest priced plans too? then it would be 150 a month... but im being honest and using equal or in the favor of tmobile pricing...
61. 14545 (Posts: 1052; Member since: 22 Nov 2011)
The only thing you could do is use VZW's legacy plans with tiered data, but they still lose. By a wide margin, I know because instead of being limited to 2gb on each line, I have UL. Other than that, VZW doesn't have any cheaper plans. I've looked.
This is straight from the VZW website.
67. Bernoulli (Posts: 1432; Member since: 01 Sep 2012)
true that but how many gigabytes on the verizon plan? If that's the case we can say the T-Mobile plan is actually 180$ with 2.5 Gigs of use for each user
30. 14545 (Posts: 1052; Member since: 22 Nov 2011)
I just priced it again, and it'll be 130+tax/fees for unlimited Talk, text, web on Tmo for my two lines, and one 500 MB "dumbphone" line. I Currently pay 195 for my two UL data lines and one dumbphone line. So I would save about 45 after taxes and insurance and such. Plus a wayyyyyyy better phone selection. If I
With VZW, my current "base" is 160, which will increase to 180+35 in my extras and fees compared to ~150. Still want to say Tmo isn't a bargin?
33. javac (Posts: 102; Member since: 04 Mar 2013)
Yes because your still not adding the cost of the phones that your going to have to buy. Verizon doesnt add anything to the plans for the phones while tmobile does. you are pricing out their plans like they want you to any not factoring in the monthly cost of the phones. add an addition 20 for each smartphone line and 10 for the basic you go up another 50 bucks. youll be sitting at 180 for tmobile and verizon is 4gb for 70 plus 2 smartphones at $40 a piece and 1 basic at $30 a piece which brings it to 180. the activations fee is 1 month only and only for new lines of service. Tmobile does not have a better phone selection... they are the 4rth largest carrier and their phone are a direct effect of that. Besides the opinions you will be paying about the same on both regardless of what you choose. after taxes and fees you would be sitting at about the same.
36. tedkord (Posts: 4237; Member since: 17 Jun 2009)
And you're leaving out the overage fees. Paying the same for less isn't a plus.
38. 14545 (Posts: 1052; Member since: 22 Nov 2011)
See my comment below. I have calculated everything. Also, 350/24 is 15 a month, not 30. I would not feel comfortable with anything less than the 6gb plan, which is EXTREMELY overpriced, on VZW. 3/phone. Even if I opted for an S4 or something, that's still only 45 a month for phones. (which I'll just pay cash, no need to finance such small amounts) That equivalent plan though VZW is ~240 vs ~180-190, and I still get to keep my unlimited and not worry about BS overages. I know you work for VZW, but you can't spin this. VZW's plans just are wayyyyyyyy overpriced now and I can't believe anyone buys them. I never make a purchase without looking at the end cost, and given service issues in the recent past, I don't see that much of a benefit in VZW anymore. I get out in the "boondocks" they have better service, which is where my family lives, but I only visit them once a year. MAYBE.
44. javac (Posts: 102; Member since: 04 Mar 2013)
How about this go sign up for this and see what happens. its not as good of a deal as they make it look like. but only exp will show you this. You should really have someone break these plans down for you in person because over a computer its not working. you really wouldnt be paying as much as you think you would be. btw when you get throttled you dont fall to 3g you fall to 2g or evo. You wont be able to use much data
47. 14545 (Posts: 1052; Member since: 22 Nov 2011)
See my response below. I am comparing them directly. VZW doesn't sub the whole phone either. So you really can't use that as an excuse. They sub at MOST 400 dollars. (and that is retail dollars, not actual dollars, so really it ends up being only about 100-250) VZW is a scam, and I say that as a customer.
49. javac (Posts: 102; Member since: 04 Mar 2013)
You can say it all you want. You have that right but go exp. another network then say that.
82. tedkord (Posts: 4237; Member since: 17 Jun 2009)
I just went to both sites and configured plans that were close to each other. Unlimited on T-Mo for 3 iPhone 5s 16gb, and share everything 14gb data with the same three phones on Verizon.
Counting everything, T-Mobile is about $920 cheaper over 2 years. And as pointed out earlier, once those two years are up, the T-Mo plan gets another $22 cheaper each month, as with Verizon you pay the phone subsidy forever.
83. tedkord (Posts: 4237; Member since: 17 Jun 2009)
Typo. After the two years are up, the T-Mo plan drops $66 per month ($22 for each phone)
89. miles16852 (Posts: 202; Member since: 20 Oct 2011)
lol, your making it obvious that you have a problem handling the truth that verizon is greedy and NOT the best deal no matter how you tell your story!
42. Ant34 (Posts: 193; Member since: 10 Aug 2013)
I just went to T-mobile's website. A family of three would pay $150 a month - 1st phone $70, 2nd phone $50 and the 3rd phone $30. All phones would have unlimited data. A family of five would pay $210 a month with all phones having unlimited data.
64. Bernoulli (Posts: 1432; Member since: 01 Sep 2012)
The thing is my friend I for one live in a decent sized city with 200k pop which I guess is enough for T-Mobile to make it an LTE market, sprint is completely out of the question here, since their 3G is nowhere near my LTE speeds, another thing is that since we're on an older plan (all of us have unlimited unthrottled data) we pay 160$ AFTER TAXES! the thing is that we never buy the phones from T-Mobile, I like to get them from either negri electronics or amazon, I can't wait for the stuff to arrive to America so I just go ahead and pay the premium, which in return we have a cheap bill. Another thing is that I need my unlimited LTE data, just this summer alone my work got so slow (a call center at the time) and I streamed 24 gigs of netflix on my note Lumia 920, another thing that I could not stand is the fact that I'd be very limited to Verizon's crappy selection of smartphones, whereas if I keep my gsm carrier I have the freedom to purchase any handset, as long as the bands are compatible I'll be good. So far everywhere I've traveled I have had coverage, sure I sometimes drop to Edge (2.5G) but only once I've dropped to GPRS and that was one time I got lost on my way to Corpus Christi, I ended up in Port Lavaca, and even then it was minimal, went near civilization and was fine, ever since I hit the spot I went and bought a car signal booster (sleek 4G-C) from amazon and my god I couldn't tell you a time that I now travel troughout southeast texas and drop to Edge! (okay except when going down south to Sarita, that deserted place where there's ranches and rigs) but seriously, T-Mobile has been the best choice I've made, btw I see the way you broke down the T-Mobile MRC, but how did you get your numbers from Verizon? not that I'd ever want to switch with them, just curious about the data you used.
68. QWIKSTRIKE (Posts: 827; Member since: 09 Mar 2010)
When VOIP kicks in Verizon and AT&T will be the most expensive in plan service. Everything will be transmitted over data plans so you need to investigate what it is that Verizon is trying to do. Switching grandfathered unlimited data to capped data is a win win for Verizon, and it's stock holders. In the future voice, data, and text will all be over VOIP data services.
When you down load from the app store it will use data, when you talk it will use data, when you test or send photos it will be data, and all family data plans will then sky rocket in coast as well as single plan users. Wake up!
90. miles16852 (Posts: 202; Member since: 20 Oct 2011)
its the wireless companies that need to wake up and give decent amounts of data at fair prices or they will sink eventually...
80. nicholassss (Posts: 348; Member since: 10 May 2012)
my family of three would pay like 1000 a month in overages in we were on a current plan.
16. javac (Posts: 102; Member since: 04 Mar 2013)
O and Verizon added just under a million user in 1 month not to long ago. Their avg. is about 750 to 850 Thousand per month. But other then those numbers i agree Verizon is hurting for customers right now. Btw 4G LTE-A is coming soon i just can't wait to see what you have to say then about Verizon having a over priced network
40. kg4icg (Posts: 65; Member since: 18 May 2008)
You are in for a wait on that 1, only carrier in the US with LTE-A is Sprint. Yes it is up and running.
46. javac (Posts: 102; Member since: 04 Mar 2013)
lol in all what? 20 markets? Verizon is about to switch all 500+ to 4GLTE-A
52. javac (Posts: 102; Member since: 04 Mar 2013)
Verizon set there 4g network up to just switch over to LTE-A. So sometime at the beginning of 2014 all 500+ markets will be switched to LTE-A. Then i would like to see what you have to say about Sprints network
65. Bernoulli (Posts: 1432; Member since: 01 Sep 2012)
that they're overpriced? LTE from T-Mobile does it very well for me, but we'll just have to wait and see, since T-Mobile is using NSN and they've just made a breakthrough to the path of 5G, who knows maybe they might come to an agreement and bring that technology over to USA
91. miles16852 (Posts: 202; Member since: 20 Oct 2011)
talk about someone who has a disease called DENIAL
94. miles16852 (Posts: 202; Member since: 20 Oct 2011)
LOL!! ahh, guess you dont mention how many LEAVE verzion! LOL !!
21. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
And we didn't miss you, glad you're on T-Mobile(less) ooooooops, I don't have 4G in my bedroom (or is it LTE), I forget. I know they claim to have one or the other (CLAIM!!)
Ha, I once claimed to have killed a wicked witch in an emerald forest whilst skipping down a yellow brick road.
3. 14545 (Posts: 1052; Member since: 22 Nov 2011)
Honestly, with as many people in the comment sections that seem to be getting this to work, I can't see VZW doing anything to fix it after the fact. They would A) have tons of bad publicity from this B) Those receipts are legally binding contracts, and once the phones are delivered they could face legal issues from it C) if they attempted to "switch" people after the fact, then they could be opening themselves up to a FCC investigation for bait and switch. So, wayy to much to lose on VZW's part to not honor those that got in under the "glitch". Their only hope is to "cancel" the orders before they ship. (like BB and Amazon do when they screw up a price on their websites and people jump on them.)
5. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
They will cancel the orders, trust me, same thing happened with the Thunderbolt. Remember, that phone had the wrong price on the website when ordering went live on Vzw's Iconic Portal; those orders were delayed until contact was made with customers who had been able to place orders with the incorrect pricing.
9. 14545 (Posts: 1052; Member since: 22 Nov 2011)
That I can that see happening. But we'll see if some of these folks get shipping confirmations. That will be the final line of defense for VZW. After it leaves their warehouse, they are screwed.
10. 14545 (Posts: 1052; Member since: 22 Nov 2011)
BTW, FCC, was supposed to be FTC. Not sure why I hit C twice.
13. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
No biggie, my post below was supposed to be Smartphone not "Smarthone". Besides, many of the writers here usually make several "honest" typographical errors (hundreds even) ...... lol
4. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
Javac, you should further advise these fools that, even if they thought they got away with it, there's no way they keep their Grandfathered Unlimited Data on a subsidized Smarthone or an iSubsidized phone. The risk just isn't worth it; they must happily buy full retail like all us happy folk' with Unlimited Data and SuperSmart Galaxy Note II's, or SIV's, or One's, or Ultra Maxx's, etcetera .... etcetera ... etcetera ...
7. 14545 (Posts: 1052; Member since: 22 Nov 2011)
THEY DON"T HAVE A CHOICE.
VZW can't arbitrarily change the terms midstream. That's bait and switch.
(a) Accepting a deposit for the advertised product, then switching the purchaser to a higher-priced product,
11. javac (Posts: 102; Member since: 04 Mar 2013)
As much as you would like this to be so all Verizon has to do is tell them it was a mistake and refund them the product. There are many ways for them to correct this if it was a mistake. If the customer does not recieve the product and recieves a refund then the contract is void.
12. 14545 (Posts: 1052; Member since: 22 Nov 2011)
That's what I said. But if they charge the customers card then they will have a hard time wiggling their way out of it. So if the phone ships they are pretty well screwed. They can't just call you after it ships and say "we made a mistake, can we refund you and you forget this ever happened". See my reply to Bernoulli above.
17. javac (Posts: 102; Member since: 04 Mar 2013)
If it ships then they wont care they will let it go and wait for them to sign a new contract. It really is not that big of a deal to Verizon. They are still the number 1 network at the end of the day. Plus 4G LTE-A is coming our way soon
35. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
1. It won't ship.
2. Online (phone/contract) orders are reviewed and manually processed; customer enters card information but, the card is not charged until the order is processed and item (phone/s) ships. Hence, all phone orders online are really "pending" until processed.
P.S. Bernoulli is a bitter former Verizon subscriber, his input itself is as null & void as the orders discussed herein.
18. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
I completely concur. There are few technicalities however,
let us recall Contract Law 101: "Offer and Acceptance" technically speaking, not until the customer "accepts" (or in this case receives) the phone is the "Offer" binding and, as with most contracts, it is not until the contract is fully executed that it becomes binding and, since Verizon (we assume) has not shipped said orders, it may make revisions (or corrections) to its' "Offer". It could also be a sneaky way of trying to trick people who have Unlimited Data to bite; I aint' stupid and I aint' bitin'.
(At least until it's confirmed)
24. javac (Posts: 102; Member since: 04 Mar 2013)
Your also forgetting that both parties have a 14 "trail period" in which either party can cancel. it is rare for a carrier to cancel a contract but it does happen. I still dont think that verizon will do this but there are many ways around it. Verizon will most likely not care and move on with business as usual. Think about this they are well in 1st place in America i doubt they will make any changes. They will fix the "glitch" if it is a glitch and move on. once the LTE-A comes out no other carrier will be anywhere near on par with Verizon. They are well aware of this fact as well.
95. miles16852 (Posts: 202; Member since: 20 Oct 2011)
LOL! you have verizonitis! its gone to you head, verizon is not number one period!
15. Andman314 (Posts: 60; Member since: 27 Apr 2011)
Now Verizon fixed the issue............ Unlimited data is GONE!!!!!!!!!!!!
23. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
And, the people who placed orders with that glitch will have a decision to make: keep the subsidy discount or keep Grandfathered Unlimited Data. I'm happy with being able to use over a hundred Gigs when I want to.