Waterloo residents, as you might expect, are pretty dependent on smartphones. The city offers a Ping Street app that allows residents to stay in touch with government operations including waste removal, road closures and contact numbers. In addition, citizens of Waterloo can use the app to report potholes, pot smoking, graffiti and request and even request a overnight parking permit. Residents have seen the response time for services speed up since the city started relying on smartphones for communications.
Mayor Brenda Halloran said that the handsets let the city respond to problems "quickly and efficiently," and eliminates paperwork. And as loyal as BlackBerry has been to Waterloo, the city says it has no plans to switch to another operating system or handset manufacturer.
source: TheRecord via MobileSyrup