iPhone 6 and 6 Plus rank below the Samsung Galaxy Note 4 in US customer satisfaction survey

iPhone 6 and 6 Plus rank below the Samsung Galaxy Note 4 in US customer satisfaction survey
According to a new survey conducted by the American Consumer Satisfaction Index (ACSI) on 70,000 US customers, the Samsung Galaxy Note 4 is the most satisfying smartphone currently available in the US market.

On a scale from 0 to 100, US customers gave the Samsung Galaxy Note 4 an average score of 86 points in terms of overall satisfaction. The 5.7-inch handset is followed by the Galaxy Note 3, the Apple iPhone 6, the iPhone 6 Plus, and the Samsung Galaxy S5, all tied for the second place with 82 points.

Interestingly, the results of this survey shows that US customers seem to be very satisfied with their phablets, as three out of the top five smartphones in these rankings come with a display that measures at least 5.5-inches across the diagonal.

In the manufacturer race, Apple and Samsung are tied for the first place in the heart of their consumers, both with a score of 80 points. They are followed by Motorola with 79 points, BlackBerry with 78, and HTC with 77. 

Apparently, the thing that US consumers like the most about their phones is the ease of sending and receiving text messages (85 points), followed closely by the design and size of their phones and the ease of making and receiving voice calls. Unsurprisingly, the study also shows that customers are not satisfied with the battery life of their smartphones, this characteristic earning just 74 points.




source: ACSI via Mashable

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90 Comments

1. waddup121 unregistered

Grade A ranking. Good job Note!

3. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

When I wake up I expect 120 comments here.

19. Mxyzptlk unregistered

*grabs popcorn *

41. rick_mobile

Posts: 358; Member since: Dec 13, 2010

Take that apple.

81. darkkjedii

Posts: 30965; Member since: Feb 05, 2011

What do you mean by that?

83. rick_mobile

Posts: 358; Member since: Dec 13, 2010

I'm just being stupid by trolling. I do it mainly to show it, and mess with one of my close friends who is an apple fan. I have extended the phrase beyon the tech scope. If he loses in a videogame or his car breaks down, or non-apple phones have a speed test; to the losing phone I will say "take that apple", when I'm around him(even if it's not an apple phone). It bugs him a little, but we still laugh. It is rather an annoyingly funny phrase. Except that in this case, it fits the article because the Note has higher customer satisfaction. But really, it's something I'm used to saying as an inside joke.

84. rick_mobile

Posts: 358; Member since: Dec 13, 2010

Assuming you were refering to me with that question...

86. darkkjedii

Posts: 30965; Member since: Feb 05, 2011

I gotcha bro +1

2. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

Under Samsung....again?!

4. Kruze

Posts: 1285; Member since: Dec 30, 2014

Well, US is always about Samsung and Apple...Samsung and Apple...Samsung and Apple.

8. vergil9

Posts: 517; Member since: Apr 06, 2015

True that.

5. Derekjeter

Posts: 1466; Member since: Oct 27, 2011

Holy crap PA this article will give you so much traffic. Here come all the fans to defend their brand for free. That means people will waste 2 hours of their day to defend a company they don't own or get paid to do. Idiots all of you.

6. vergil9

Posts: 517; Member since: Apr 06, 2015

Hush, you'll wake up the trolls.

11. Derekjeter

Posts: 1466; Member since: Oct 27, 2011

I don't get the point of these articles. How is this news? Just buy the one that fits you the best and that's it.

15. vergil9

Posts: 517; Member since: Apr 06, 2015

The more clicks the better. It's all about business. "Just buy the one that fits you the best and that's it." Totally agree with this. I buy whatever works for me, regardless of brand.

65. HitokiriX

Posts: 1; Member since: Jun 03, 2015

You must have never been to BGR.

73. shayan

Posts: 159; Member since: Sep 09, 2010

I do agree with you about buying the one that works for you. I love Android, but I constantly recommend iphones to people because I know it is a very good smartphone. But I don't think these kind of articles are pointless. First of all, this is news, whether you find it useful or not, someone might need this information. Like for example, somebody owns a store and wants to know what kind of phones had a better costumer satisfaction. And he knows now not to recommend Galaxy S4 mini too much. And second, this can change the opinion of a potential buyer. People don't know beforehand what phones are gonna work for them. This is a good indication. You think this article is only click bate for Apple and Samsung fans. I agree that PA sure like to do that, it is clear from the title. But these kind of articles do have some value.

79. oister85

Posts: 508; Member since: Apr 27, 2012

Well said

10. ajac09

Posts: 1482; Member since: Sep 30, 2009

they need the ad revenue. This will get it.

12. Derekjeter

Posts: 1466; Member since: Oct 27, 2011

PA is the wh*re of the tech sites.

42. AlikMalix unregistered

PA is a pimp and trolls are the w***es... I tried it nice to turn this around, and recently I tried trolling to turn this around... nothing just same old iSheep, religios memes, and "why dont you understand that Android is better for you"... on and on and on... Good for Samsung, just like I commented for the other consensus - Apple should really pay attention here - we'll see with this iOS 9 "better optimization" rumor/compagn.

43. vergil9

Posts: 517; Member since: Apr 06, 2015

Sadly we can't do anything about the trolls, if only PA would ban them. Though they don't ban them immediately because the said trolls actually increases the number of page visits, which is good for PA. Let us converse normally and ignore the trolls.

46. AlikMalix unregistered

Yep... I'm burying the hatchet as off last night... I realized that many will just twist things if you're honest, or write you off as a fan boy if you're blunt. Screw it... I like iOS, my last experience on Android was with S4 right before I bought the 5S and liked it more, a lot more. I rather have less, but clean than more and cluttered - so that's why it's iOS for me. But people dont understand that - more is good for them, what ever more is... I'm a bit minimalistic, for example: I have an Audi A6 4.2L Quattro S-Line - it's got all the bells and corners to give you a whiplash, but I enjoy a 1984 Porsche so much more and it does have power windows and power steering, but the rest is you and the road - and the drive is SO SO MUCH better - I control what I want it to do, same with iOS, I control what's on my phone not the carrier or some app developer willing to put his trial version on MY phone. I control what apps are allowed to do and not to do (android is getting that feature now, so yey, more power to them). I can choose Siri, or Google Now, or Cortana (soon). The rest is just stickers on a bumper - if that makes sense... Android is like a modern Jap car, with all the turbos, and bodykits, and modifications ready for you to install, I just want a car that does not separate me from the road, and I'm willing to forgo all the "Swag" to enjoy the experience as intended by its engineer. vergil, and for that I'm an iSheep.. according to all the "street racers"...

55. vergil9

Posts: 517; Member since: Apr 06, 2015

That's what it is all about, buying what's best for you. Fanboys can't accept the fact that nothing is the best for everyone lel. I'm an Android guy but I DO NOT, in any way, declare that Android is better than iOS (better for me, but not for everyone). If you are wondering why I like it, it is because of it's flexibility, I don't like it simple like you, and I'm kind of a Custom ROM guy.

75. marorun

Posts: 5029; Member since: Mar 30, 2015

AlikMalix you are right. Still if you would have look past Samcrap phones you would had found thats HTC do exactly this on Android also Sony too have very clean UI. Clean UI with minimalist look is also what i want so this is why i dont use Samsung and LG phone. Its just sad there is so many fanboy hater thats cannot see past one single company.. For me the biggest reason i dont use Iphone is because i like to be able to change OEM and keep all my purchase and Only android give me this with the amount of OEM they have. Another nice thing is you can use different UI so you could basically take an Samsung S6 and put a clean minimalist UI on it. We all have different need but the important part is to not be stuck on a single company. Still some company have different pricing and thats where i got a hard time... why Pay two time more for the same thing... thats and the brand crap is a hard to understand for me as its make no sense.. Sorry for my english btw i am not english speaker as first language

74. marorun

Posts: 5029; Member since: Mar 30, 2015

Yeah then when they disagree with someone they brand him as a troll and ban him. Very fair.

68. Techist

Posts: 311; Member since: Jan 27, 2015

@Derekjeter: You state, "PA is the wh*re of the tech sites." Is that why you're here? You seem to be a rather frequent visitor!

39. DnB925Art

Posts: 1167; Member since: May 23, 2013

Actually I technically have ownership in both companies, through the ownership of stock, although I am (definitely) biased towards the Samsung side.

49. AlikMalix unregistered

How do you own Samsung stock? I own Apple (a little more than 100 shares) but cannot figure out where one can buy Samsung... And which part of it is a mobile part (if there are separations)

52. rick_mobile

Posts: 358; Member since: Dec 13, 2010

Nobody is attacking people simply because they prefer apple. It's just the fanbase they carry sometime are coplete mindless-drooling idiots. They think apple is better and try to put down other people, naturally those apple fans are idiots that don't even knnow what they are buying, normally android fans will pecker back. I've had iphones before, (now a NOTE 4). I'm an android fan, but people can buy whatever the hell they want, It's their freaking money. I used to like apple, now I like android better. That it!. some fans are just complete idiots

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