Yap says Americans hate voicemail3
Americans spend one billion hours per year managing their voicemail. The study found that cellular users are overwhelmingly annoyed with the process. Thirty-eight percent of respondents noted long and rambling messages as their primary complaint. We all have that family member or friend that leaves long-winded speeches in our voicemail. But we have to listen to the whole thing to make sure there wasn't something important at the end.
Another 15% cited the touch-tone menus as their primary complaint. Luckily for many, visual voicemail eliminates this part of the process. Thirteen percent complained that they had to grab paper and a pencil to write down the message, 12% complained that they felt obligated to call the person back, and 10% complained that they couldn't listen to messages in meetings or noisy environments.
We have to agree. Voicemail is a great means of communicating personal messages, but brief notes and long point-by-point ideas are much more effectively done over SMS or email. Particularly as more Americans adopt smartphones, we should feel more comfortable simply emailing each other.
source: cellular-news via Textually