Weird iCloud glitch locks a user out because of her surname

iCloud is mistaking a user’s surname for a piece of computer code, denying her access to the service. The glitch was brought to light by actor Rachel True, who’s been unable to access her iCloud for over 6 months because she typed in her surname with a lowercase “t”. <br><br>In computer systems, “true” and “false” are used to indicate whether a condition is met or not. In theory, the same iCloud glitch might be triggered by typing in other programming logic values in the name field -- “false” or “null”, for example. <br><br>Rachel True expressed her frustration on Twitter. The actor also mentioned that after hours spent talking with the Apple Support team, they still couldn’t resolve her problem.<br><br><br><div align="center"><blockquote class="twitter-tweet"><p lang="en" dir="ltr">Can get your coders to free my last name from icloud jail?<br>Been locked out for 6+ months because of an uncapitalized t in TRUE, my surname but also a computer command.<br><br>Now that I a layman have explained problem to you a giant computer company, could u fix?<a href="https://twitter.com/Apple?ref_src=twsrc%5Etfw">@apple</a> <a href="https://twitter.com/AppleSupport?ref_src=twsrc%5Etfw">@AppleSupport</a> <a href="https://t.co/TSEjUU1nXF">https://t.co/TSEjUU1nXF</a></p>— Rachel True (@RachelTrue) <a href="https://twitter.com/RachelTrue/status/1368004197166108676?ref_src=twsrc%5Etfw">March 6, 2021</a></blockquote> <script async="" src="https://platform.twitter.com/widgets.js" charset="utf-8"></script><div style="text-align: left;"><br></div><div style="text-align: left;">Rachel True further added that she thinks the problem is in the coding of the program and it is software and not hardware related -- and she’s likely right. According to the actor, Apple hasn’t stopped charging her for the service in the last 6 months even after hours of talking to Apple Support. True could move to the free iCloud plan, but by doing that, she would lose a lot of her stored data.<br><br>Apple still hasn’t come out with an official statement on the problem.</div></div>

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