WSJ: Apple to focus on quality of iOS 12 at WWDC



According to the Wall Street Journal, since last September when iOS 11 was rolled out, there have been 14 software updates from Apple that fixed 67 problems with the operating system. For Apple iPhone and Apple iPad users, that is a disappointing 46% increase from the 46 issues that cropped up with iOS 10 during the same period last year. Some experts wonder if the problems with iOS will damage Apple's reputation for delivering quality devices. At the same time, the increasing complexity of the iPhone appears to be making demands on iOS that Apple can't seem to meet.

Apple has already decided to delay new features for the latest build of its mobile operating system that it was going to announce tomorrow. Monday kicks off the 2018 WWDC developers conference, and iOS 12 is expected to be unveiled. Putting off the new features was done so that Apple could first improve the quality of iOS before trying to squeeze more features into the software.

One problem is the sheer number of devices that Apple sells. There are now 40 such Apple products available, 33% more than Apple offered five years ago. This requires the company to add code to make sure that each device runs smoothly with the latest version of its operating system. Moor Insights & Strategy's tech analyst Patrick Moorhead says the code "just gets so big it becomes unwieldy, and that’s what’s happening at Apple."

Some of the bugs that affected iOS 11 last year was one that showed a strange "A [?]" symbol on the display to whenever a user typed the word "I" (check out the video at the top of this story).   Another issue discovered just weeks later, would flag the word "IT" and replace it with "I.T". The same error occurred to those typing the word "IS", which came out as I.S thanks to a buggy iOS 11 auto-correct. Another notable bug was one that Apple inadvertently promoted itself. In a television commercial for Face ID on the Apple iPhone X, the text from an iMessage was displayed outside of the bubble that is supposed to enclose it. Apple corrected the ad, but not before many consumers spotted it. Apple edited the ad first before making the necessary changes to the software.

With WWDC 2018 kicking off tomorrow, June 4th, check in with us throughout the day for the latest news coming out of the developers conference. For a preview of what to expect, click here.

source: WSJ

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26 Comments

1. un-biased

Posts: 23; Member since: May 22, 2018

if samsung has so many devices and they keep it running smoothly why cant apple?

2. apple-rulz

Posts: 2112; Member since: Dec 27, 2016

Samsung doesn’t keep it running smoothly, Google does. FYI, Android OS is a Google product.

17. path45th

Posts: 404; Member since: Sep 11, 2016

The Samsung galaxy s9 I tried in a shop wasn't that smooth.

3. chris2k5

Posts: 249; Member since: Nov 17, 2012

And the dumbest comment of 2018 goes to...unbiased

5. nwright94

Posts: 211; Member since: Oct 14, 2014

I had an S8, I can assure you they did not keep it smooth. Essential and Pixel on the other hand...

6. Dr.Phil

Posts: 2356; Member since: Feb 14, 2011

Well there is a big difference between Samsung which offers a bunch of new devices and Apple which has a bunch of new and old devices that get updated. Remember, Apple keeps updating devices for up to 4 years instead of Samsung’s commitment to 2 years. Depending on the type of update, it’s hard to write code to incorporate older devices, especially if the new update deals with features that cannot be supported by older hardware. And some have even argued that Samsung is horrible at keeping their update promise where it takes months to get a software update. So the argument then becomes would you like to have a quality update that takes months and months to get or would you rather have an update immediately that is fixed over months?

13. Phullofphil

Posts: 1785; Member since: Feb 10, 2009

There still updating iPhone 5 s wich is over 6 years old

22. mootu

Posts: 1517; Member since: Mar 16, 2017

The 5s was released in September 2013. Its 4 1/2 years old, and a lot 5s users are still having trouble since IOS 11 released. I have one in a drawer 3 feet away from me that is almost unusable.

16. path45th

Posts: 404; Member since: Sep 11, 2016

Up to five years, my iPhone 5s is now on the fifth iOS upgrade.

7. kiko007

Posts: 7493; Member since: Feb 17, 2016

Lol... running smoothly. Good one.

12. darkkjedii

Posts: 31032; Member since: Feb 05, 2011

I’m an avid Samsung user, just as I am an avid Apple user. When in the hell has Samsung kept it running anymore smoothly than Apple has? You simply don’t want to point out the issues Samsung experience/Android have had.

21. Vokilam

Posts: 1191; Member since: Mar 15, 2018

Just switched from Samsung note to iPhone X. Let me tell you - Samsung devices I’ve used (all flagships bought new around release time), non were “running smooth”. iPhones aren’t perfect either, but they always felt smoother, and responsive just like a new Samsung - BUT don’t ask me how my Samsung devices ran 6-8 months, full factory reset was the only way to make them run smoother.

4. nwright94

Posts: 211; Member since: Oct 14, 2014

Good, stability should come before features. Add the features once you’ve gotten the stability under control.

14. Phullofphil

Posts: 1785; Member since: Feb 10, 2009

It don’t work that way. Stability changes as features are added. You never know what can pop up untill it’s used for awhile. Butterfly affect in a way.

8. Derekjeter

Posts: 1487; Member since: Oct 27, 2011

They have no choice but to promote quality. Apple, Samsung and the rest have no other eye grabbing feature that they can promote like they would a couple of years ago. All the so called features Apple put out on the X are just gimmicks, just like the S9 super slow mo “feature”. Worth less crap that you won’t ever use. I still have not seen anyone use Animoji or Face ID. They should focus on perfecting the native apps like the email app.

9. darkkjedii

Posts: 31032; Member since: Feb 05, 2011

iOS 11 was buggy, and glitchy as hell when it first came out, only blind dishonest fanboys will deny it. The subsequent updates have done a good job, and 11.4 has been what it shoulda been on release day...very stable. Looking forward to 12. Apple shouldn’t bill this as only a stability release, as bugs are gonna happen, and as soon as they do, it’ll make quality control look weaker. Just give us a feature packed, stable as can be iOS 12, try to minimize the bugs, and fix them as soon as they pop up. Bugs are gonna be there. Apple needs to add iPhone split view, picture in picture, and pencil support. A redesign of the home screen wouldn’t hurt either, and let us place widgets where we want. It’s time Apple, this isn’t an un achievable list. iOS is great as is, but a static grid of icons since 2007, has gotten a little long in the tooth. Hook us up Cook.

10. Hollowmost

Posts: 421; Member since: Oct 10, 2017

iOS 11 was trashy

11. darkkjedii

Posts: 31032; Member since: Feb 05, 2011

No it wasn’t, stop trolling and trying to start trouble. It had its issues, and so did Android 8. I use both, I know.

19. wie155

Posts: 38; Member since: Sep 24, 2012

I know iOS is flashy to the eye, but customization is very limited. I am wondering, if you want to customize your home screen and place a widget there, then why don't you just use your Android? I don't know that Android 8 has any bugs. I use OP3 and Galaxy Tab S3, both with Android 8, I haven't been experiencing any bug so far. I am not a troll though, because I always wanted to use an iPhone, but you know it is very limited both from hardware and software, at least to me.

25. darkkjedii

Posts: 31032; Member since: Feb 05, 2011

I’ve been using android since 2008 dude. Android isn’t the only thing I like.

20. wie155

Posts: 38; Member since: Sep 24, 2012

I know iOS is flashy to the eye, but customization is very limited. I am wondering, if you want to customize your home screen and place a widget there, then why don't you just use your Android? I don't know that Android 8 has any bugs. I use OP3 and Galaxy Tab S3, both with Android 8, I haven't been experiencing any bug so far. I am not a troll though, because I have always wanted to use an iPhone, but you know it is very limited both from hardware and software, at least to me.

15. vandroid

Posts: 405; Member since: Sep 04, 2012

I miss was iOS was snappy enough to the point where the button clicks registered instantly for music. Now it's delayed and or doesn't even register unless you wake the device sometimes.

24. Wiencon

Posts: 2278; Member since: Aug 06, 2014

I keep my iPhone 5 on iOS6 for Airplaying music and it's the smoothest experience ever on any phone, I wish we could install iOS6 on newer phones, i miss its design and stability so much

18. wie155

Posts: 38; Member since: Sep 24, 2012

They keep adding features that users don't need. Their vision has changed. It use to be "translating what user needs into features" and now it is just "make gimmicks that user may or may not like"

23. mootu

Posts: 1517; Member since: Mar 16, 2017

"there have been 14 software updates from Apple that fixed 67 problems with the operating system" Buy Apple, it just works! (sometimes).

26. un-biased

Posts: 23; Member since: May 22, 2018

the only reason i wrote that comment was to see what would happen. it looks like the majority of the people here dont like samsung. :-)

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