Verizon's LTE network is suffering through outages nationwide

Verizon's LTE network is suffering through outages nationwide
On the heels of the Samsung Droid Charge launch, Verizon appears to be suffering through a mini-meltdown as their speedy 4G LTE network is experiencing outages nationwide.

Granted that Big Red is known heavily for their stellar network capacity, no one is always one hundred percent infallible from experiencing some sort of network hiccup. We’ve already received tips from a couple of our readers saying that they’re unable to get 4G LTE connection with their HTC Thunderbolts. Adding to the already frustrating event, they even go on to say that they’re unable to even get access to 3G speeds – but rather, they’re simply stuck with 1X connections. Verizon is currently aware about the nationwide problem, and based on their Twitter account, they’re feverishly trying to get down to the problem and correct it.

So far, there is no word on when normal service will resume, but considering that we’re just less than 24 hours away from seeing the Samsung Droid Charge launch nationwide, this undoubtedly doesn’t bode well for potential owners tomorrow. Let’s hope it gets corrected quickly to bring everyone back to speed!

Thanks Alex, Mike, & Richard!

source: Verizon (Twitter)


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46 Comments

48. Steve Mills unregistered

It is 01:36 CDT. At 01:18 CDT, a Verizon technical support supervisor confirmed ANOTHER MAJOR 4G LTE outage. At this time, there is no ETA for the correction of this problem. This has me a bit nervous about Verizon's ability to provide a quality high-speed internet experience. Opinions?

47. Steve Mills unregistered

It is 01:36 CDT. At 01:18 CDT, a Verizon technical support supervisor confirmed ANOTHER MAJOR 4G LTE outage. At this time, there is no ETA for the correction of this problem. This has me a bit nervous about Verizon's ability to provide a quality high-speed internet experience. Opinions?

46. tragichero

Posts: 163; Member since: Jan 07, 2011

people that are complaining about only getting 1x are stupid and need to read the comment in which it tells you how to fix the problem. comment 14 explains how to get your phone out of 1x and back to rev a.

43. jogutier

Posts: 324; Member since: Feb 12, 2010

Mine 4G is back up, aparently is was only a day wait. :) Thank you engineers. LOL

40. wackyjazz

Posts: 10; Member since: Apr 11, 2011

It has to be VZ software. We DO NOT have LTE in my area but my three phones gets stuck on 1X on a daily basis. This has been going on over a year now and VZ says its my equipment. Really? Three phones, different manufactures and all are doing the exact same thing at the same time???

37. joey18

Posts: 697; Member since: Jul 20, 2010

Wao this to bad why releast phone when 4g is no available 4-then3 sometimes 2 my phone has isues with 3g problems my data is so poor at home outside is great service my question is verizon has special chip inside phones to track you and slow the data to make custumer use WIFI

29. box unregistered

So a carrier that got as big as it did as rapidly as it did by buying lots of local carriers and putting them under their umbrella is having issues with all those networks working together for data? I'm not surprised: CDMA (EVDO RevA) was meant for voice, and they tried to rollout their LTE too soon to stay ahead of the curve. First out finds all the tripping points, everyone behind them know what to avoid; I'm surprised they took the risk

31. MorePhonesThanNeeded unregistered

Really now, did you come up with all that by your lonesome? Sounding completely stupid btw, Verizon has integrated all the purchased networks well, since the last time they actually acquired another company(Alltell) few years ago, have no real problems with connection at all. LTE is separate from 3G, which is why they had to put up new towers which can do both and change equipment in some and their LTE is rolling out just fine. Ahead of what curve? They are almost last with rolling out anything, in fact they were slowly rolling out LTE since september of last year. Care to tell us how you think they are rolling out the LTE too soon, when they have exactly 1 phone that can access the network at present? You're probably too stupid to reply to that as you have been talking out of the opposite end of your body. Verizon is rolling their network out ahead of the damn phones unless you think it makes sense to sell 4G phones without a network to run it on. Hope AT&T hires you to help them roll out their LTE.

34. jogutier

Posts: 324; Member since: Feb 12, 2010

Box probably lives in a box. LOL! WOW, can we say he-haaaa!

27. UpAndRunning unregistered

4G is back up in the Phoenix market!!!

26. jovy121

Posts: 14; Member since: Mar 14, 2011

VERIZON fanboys yell to the top of their lungs that their crap network is better than GOLD. I live in the north west mountains of NC. No verizon phone picks up where I live. Come here and I'll show you!!! Keep paying more for your "awesome" 4G service in 2 cities.

30. destilo unregistered

Hmm, I live, work, and travel in the northwest of NC as well and I have great VZ coverage. Not saying VZ is perfect everywhere, but it has always been better than Sprint, AT&T, Alltel, and T-Mobile and earlier incarnations in this area. You must like Carolina West or USCellular

42. Jumb0 unregistered

They see me trollin', they hatin'...

45. tragichero

Posts: 163; Member since: Jan 07, 2011

lol i call bull on that one.... i travel to ashville NC all the time and verizon is the by far the most reliable in the blue ridge

25. ed king unregistered

I think its a featured story because it would be nice to know why a large number of Thunderbolt owners are experiencing connectivity issues. Phonearena is simply trying to inform.

24. ojb5000 unregistered

Just got off the phone with a verizon customer support tech. He told me that verizon 4g phones are not capable of recieving data in extended network areas. The map shows that you can but that is not the case. Would have been nice to know that info when I bought the phone. My droid x did fine in these areas. Food for thought when buying future devices. I told the tech. that would have been something that should have been told when selling the device. He said "Yes that should have been info that was passed on to the comsumer.". LMAO.

33. jogutier

Posts: 324; Member since: Feb 12, 2010

That's incorrect, don't listen to what those bo bo heads say. I live in a extended area and get reception. Sorry, nice try. :)

39. Whateverman

Posts: 3295; Member since: May 17, 2009

Yeah, someone needs to go back to training at that call center. It sounds to me that either your PRL needs to be updated or the box for the Data Roaming is not checked in you Data Manager. The next time you're in a VZW area just dial *228 SEND and select option "2" to update the PRL. Then go into your settings > Data Manager > Data Delivery > and put a check mark in the box for "Data Roaming". This will allow you to get a data signal while roaming in an extended network. If your phone still isn't getting data, call tech support again. They should take you through a few moer troubleshooting steps and if it still doesn't work, they should file a trouble ticket. Hope that helps.

23. Retrogress unregistered

my Tbolt has been on 1x all day...sucks

22. je2345

Posts: 63; Member since: May 05, 2009

it's not all 3G either. It's just the eHRPD & 4G network that is down. 3G works no problem once you do the steps I posted above. The eHRPD is the simultaneous voice & data on 3G that us Thunderbolt users have as that is why only Thunderbolt users are affected with the 3G. Follow the steps posted above and in no time you will have 3G (not simultaneous voice & data) and 4G when available. You will wanna switch it back to eHRPD when network is fully restored if you wish to enjoy the simultaneous voice & data.

21. taco50

Posts: 5506; Member since: Oct 08, 2009

When other networks go down there's stories on that as well. For example when T-Mobile's sidekick lost their customers info. There's been lots of stories on AT&T's network issues.

18. Larry unregistered

It's not just LTE, it's 3G as well because I don't live in a LTE area and I've been on 1x since April 26 @ sometime because I was asleep when the problem started to occur.

17. phoenix az unregistered

how is it that they have both the 4g and 3g towers go down at the same time? i know the entire verizon network is interconnected but comon verizon this is a pretty large mishap.

15. deago78

Posts: 172; Member since: Oct 08, 2009

Cool.

14. je2345

Posts: 63; Member since: May 05, 2009

In the meantime (thanks to spurschamps2007) do this and you will have 3G in the meantime! Dial ##778# and hit send * A pop-up window named EPST will show up giving you 2 choices: View Mode and Edit Mode. Pick: Edit Mode. * Enter the Password: 000000 * Go down to Modem Settings and pick “Rev A“ * You’ll want to choose enable and click OK, hit the menu button and then press “Commit Modifications.” * Restart your phone and you should see 3G is working To switch back to 3G/4G, follow same instructions but choose eHRPD.

38. ramcharger79

Posts: 1; Member since: Apr 27, 2011

Wow! That worked like a champ. I have been stuck at 1x all day, now I'm up in 3G!!

13. emu10 unregistered

Same issue in OKC,OK. 1x only. Verizon called me yesterday and told me that the coverage they show on the map does not reflect what my Thunderbolt will do. The thunderbolt does not get "ANY" data in extended areas. Nice phone. I have had several android phones. All had coverage in these areas. The forgot to tell me when they were selling me the phone that it only had data coverage in 30% of the state.

12. luis_lopez_351

Posts: 951; Member since: Nov 18, 2010

If your LTE gets cut off, cant you continue using Ev-do rev A? or do you have to set it manually and reset your phone?

11. Sniggly

Posts: 7305; Member since: Dec 05, 2009

*pokes my head in* I haven't had any 3G connectivity issues on my X, so it must only affect users with LTE radios.

8. crakstevens unregistered

Because Verizon is the carrier that's always trumpeting about how reliable their network is. And it usually is....so it's an event when it goes down. Would you prefer that the news sites be bogged down by nearly daily reports of other networks going down? Probably not....

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