Verizon worker locked in an underground vault, Verizon Wireless coverage saves the day

Verizon worker locked in an underground vault, Verizon Wireless coverage saves the day
The owner of a storage facility in Westborough, Massachusetts is facing a number of charges, including kidnapping for trapping a Verizon technician while he was working in a ground vault. Howard Cook is the owner of Westboro Self Storage and he was apparently angry that Mike Hathaway, the Verizon technician, parked his Verizon van on the grass next to the vault.  So, Cook did what any reasonable person would do. He removed the ladder from the access door, closed the hatch and then placed heavy rocks on the hatch door so that it would be all the heavier to lift open for good measure.

That put Hathaway in a bit of a pickle as it prevented free flow of air in an out of the vault. Carbon dioxide is heavier than oxygen so there was a real danger to the tech who found himself locked in with no way out. The fact that he also has high-blood pressure did not help either.

Taking “can you hear me now” to the extreme, Hathaway, despite being underground within a concrete vault, was able to get a signal on his mobile phone and call 911. Police arrived, rescued the Verizon tech and arrested Cook.

That alone is a pretty strong testimonial about coverage, though we suspect it will not be used an any advertisements in the future.

source: CBS News Boston



1. hopychangy

Posts: 5; Member since: Mar 16, 2010

Dang good thing he ain't with the "Slow" network.


Posts: 36; Member since: Apr 01, 2009


14. Dorothy69

Posts: 498; Member since: May 21, 2013

No, good thing he's not a Sprint or AT&T subscriber. Imagine, if you will, I implore you, being a Sprint customer and being locked in a dungeon of sorts. Then, imagine having to place an emergency call only to get this recording, "Sorry your call can not be completed as dialed, please check the number and dial again or ask your operator for assistance," this while trying to call 911. Or, imagine being in Union Square in NYC where AT&T has abysmal service and not getting service above or underground. Finally, imagine your locked in an iCloset and you've got your iPhone on T-Mobile "Bring your own iPhone" Unlimited deal, yet you can't get a signal to dial 911. Somehow, luckily, you get a signal only to be routed to T-Mobile's Customer Service [in India]… I would like to nominate Verizon for a Nobel Peace Prize for Outstanding and truly "Global" cellular service and the good it does for humanity!!

16. lsutigers

Posts: 832; Member since: Mar 08, 2009

Because speed has a lot to do with coverage and the ability to make a phone call.......

2. fanboy1974

Posts: 1345; Member since: Nov 12, 2011

That would make one hell of a commercial.

3. mas11

Posts: 1034; Member since: Mar 30, 2012

Wow People from Westborough are crazy.

6. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Nothing like a kidnapping charge to deter similar antics y anyone else annoyed at the Verizon reps. I have a Comcast cable concentrator in a corner of my front yard, but when the Comcast truck parks in front of my house, I don't go out and slash the tires. Is Cook's middle name Stooopid, by any chance?

4. JojoGo101

Posts: 211; Member since: Dec 17, 2012

Wow, people love their grass.

5. dan86

Posts: 298; Member since: Mar 17, 2012

Am I the only one who is thinking it to be too early to call it a publicity stunt?

7. vandroid

Posts: 405; Member since: Sep 04, 2012

Verizon prices seem to be worth it now...

9. Omarc07

Posts: 574; Member since: Nov 12, 2012

maybe right there in that area cuz over here in los angeles verizon aint that reliable i had em different phones etc.. no signal in hospital and metro gold line ,purple line ,green line yes we have subway trains in la .. AND I aint the only one i know many people on verizon that switched to att because verizon dnt get service in lots of buildings were as at&t is the only carrier over here which can literally hold a signal underwater haha. at&t works deep inside the hopsital in the elevators in the underground parking lot were no other company including verizon dont work at all..

19. NexusKoolaid

Posts: 493; Member since: Oct 24, 2011

For this guy maybe. The rest of us are still over-charged.

8. JGuinan007

Posts: 699; Member since: May 19, 2011

Why did he park on the grass?

12. Topcat488

Posts: 1419; Member since: Sep 29, 2012


15. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Access point to the vault was surrounded by grass?

17. jacko1977

Posts: 428; Member since: Feb 11, 2012

lies lies it was really tim cook coz he heard verizon was going to drop the ijunk and ijunkpad for solo selling samsung galaxy s devices

18. PootisMan

Posts: 266; Member since: Aug 02, 2013

Still didn't convince me to pay insane prices on Verizon and be locked on a 2 year contract. I m on T-Mobile with my Nexus 4 and I love it!

20. bwhiting

Posts: 188; Member since: Jun 15, 2013

Sprint failed on a woman...I remember taking a call from a woman who was raped trying to call into 911 but couldn't reach them. While in the middle of a park at the same time. It only worked after the guy finished raping her. Key note: if you have sprint, make sure you never get any dangerous situations

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