Verizon Wireless wins third straight JD Power and Associates award for customer care

Verizon Wireless wins third straight JD Power and Associates award for customer care
For the third consecutive time, JD Power and Associates has announced that Verizon Wireless scored the highest in customer care for its latest survey. In the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance Study volume 2, Verizon scored 771 points, 12 points above the industry average. The survey is conducted from feedback accumulated from customers at the top four U.S. carriers.

Verizon also won the last two customer care surveys. The one that was announced about a year ago saw Verizon Wireless finish first in customer care with a 770 score, 1 point shy of this year's survey. Verizon also was awarded the customer care crown from JD Power in February 2012. Verizon is currently the largest of the top four U.S. mobile operators based on the number of subscribers. Big Red is followed by AT&T, Sprint and T-Mobile.

source: Verizon

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