Using your Sony Xperia Z5 in the pool to take a photo will void the warranty

Using your Sony Xperia Z5 in the pool to take a photo will void the warranty
It looks like Sony has had a radical change of heart when it comes to using the Xperia Z smartphones under water. According to manufacturer, those who use the Sony Xperia Z5 under water to take a photo will void the warranty. This is also valid for the other two smartphones in the Xperia Z5 series, the Z5 Premium and the Z5 Compact.

Ever since Sony launched the Xperia Z lineup of Android-based smartphones and tablets, the company has often advertised these devices as dust and waterproof. In fact, the company's promotional material often suggested that the Sony Xperia Z smartphones can be used under water, and some of the material showed the devices taking pictures under water. Here are a few examples:


More recently, however, it looks like the manufacturer has changed its stance on using its waterproof smartphones and tablets while completely submerged. 

Here's what Sony has to say about the Xperia Z5's IP68-certified resistance against water and dust. This is a quote from the official product page:



Right after, Sony links to a dedicated page on its website that details the company's stance on water and dust protection. Sony states that the user "should not use the device underwater, such as taking pictures". Exposure to drops of rain, spilling drinks on the device, and using the phone with wet fingers are all acceptable, but the company repeatedly advises not to use the devices underwater.

Sony notes that the IP ratings of these smartphones guarantee that the phones remain functional after being submerged underwater in strictly controlled experiments, where the phone is carefully inserted in a tank, and then carefully removed after a certain amount of time. Pressure levels are likely to skyrocket if you use the handset while swimming, and the phones are not guaranteed to last in these harsher conditions.

What do you guys make of this? Were you hoping to take the Sony Xperia Z5 out for a swim?

source: Sony via Xperia Blog

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83 Comments

1. hafini_27

Posts: 945; Member since: Oct 31, 2013

Is there any certificate for a device to be used completely fine under water? Considering how Sony has advertised for a long time about taking underwater pictures, this is quite a bummer.

8. Martin_Cooper

Posts: 1774; Member since: Jul 30, 2013

Z5 has 68 certification which means safe immersion in water even beyond 1 meter. What sony is telling us is yes its 68 certified but we are so s**t we cant guarantee you it will hold the certification for more than few times so don't do it or we wont help you when things go wrong.http://www.dsmt.com/resources/ip-rating-chart

13. bur60

Posts: 981; Member since: Jul 07, 2014

No. The ip is for fresh water. Swimming pools are chlorinated. That's why. I understand why they did it. They lost a lot of money to fake warrenty issues.

30. Taters

Posts: 6474; Member since: Jan 28, 2013

Only way they can justify replacing every handset with an issue for free no questions asked if they charged you $1000 for 750p, 1gb of ram, and an 1810 mah battery. Since you already paid for 5 phones and a warranty and only got one phone, they can replace it for you no problems. With Sony they are so s**t that they only charge you for one phone so it's harder to justify replacing every issue at a whim, hence warnings like this. Dam those bastards at Sony! Next time they should charge us for 5 phones and include a warranty in the msrp, then they wouldn't have to put up these warnings.

38. mixedfish

Posts: 1544; Member since: Nov 17, 2013

Please, you think warranty is that generous for a $1000 price tag? Try adding $100 for that certain 'Care' product.

45. Man_Utd

Posts: 161; Member since: Feb 03, 2015

Some companies aren't making enough money, so they've decided to raise their "Care" by $30. I hope they stay in business.

47. DoggyDangerous

Posts: 1028; Member since: Aug 28, 2015

So it mean ip68 or any ipxx certification is just a gimmick... bye bye water resistance. I will not be lured to ipxx certification any more. I dont want to test the water that weather it is acidic, clorinated or salty. I will love to have a peace of mind that phone in water resistant regarless of many types of water otherwise it is just a gimmick

56. aBoss

Posts: 164; Member since: Sep 15, 2014

Sony just doesnt want to get pay for all the dumbasses who dive in the ocean and dont give a s**t about the phone because they think they can just replace it anytime. You think its possible to tell if the phone went deeper than 1 meter underwater? NO so they say dont do it to protect themselves from the idiots. Sony smartphones have already been proven to be the best underwater flagship phone EVER. Samsung tried and failed horribly. When did you ever hear someone complaining about their Sony failing a water test? But samsung...

81. techperson211

Posts: 1280; Member since: Feb 27, 2014

Most people ignore the warning from buying electronic gadget and end up with their rights for the warranty. PA is now advertising these kind of news cause iphone 6s and 6splus is here. Not surprise anymore.

83. phichart

Posts: 335; Member since: May 03, 2014

I had Z2 and I take photo under water but the water go in and the phone broken... but the service center doesn't take care....

14. marorun

Posts: 5029; Member since: Mar 30, 2015

Get a Sonim smartphone. Sure its not as stylish but its do the work and is fully covered for 3 years even if you put the phone in chemicals! I have the Sonim XP7700 its run all the latest game with no lag work perfectly fine the camera is average but good enuf and the battery is immortal.

16. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

Actually, Sony's statement is basically saying Z5 will be okay in freshwater. However, if you use the phone under "seawater, salt water, chlorinated water or liquids such as drinks", then Sony can't guarantee to be fine. The thing is, those fluids have higher density than fresh water and the phone will experience higher pressure when submerged in those fluids. They are just simply covering their behind.

31. maherk

Posts: 6703; Member since: Feb 10, 2012

Then why they advertise their phones with people swimming and taking pictures? Unless there are pools filled with fresh water?

40. mixedfish

Posts: 1544; Member since: Nov 17, 2013

When have they advertised people swimming and taking photos for the Z3+ and Z5? Then again, you didn't read the article.

46. maherk

Posts: 6703; Member since: Feb 10, 2012

48. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

You actually just proof they haven't show the Z series phone in pool. First video, people are in the natural pool of water, that's freshwater. Second video, a person took picture in rain, that's freshwater. Third video, they simple pour water on the phone, still freshwater.

49. maherk

Posts: 6703; Member since: Feb 10, 2012

3rd video, 1:22 ;) Still, you don't need to check the videos, the thumbnails of these videos shows the phone taking pictures under the water in a pool.

51. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

Which video? Now, I'm confused. Non of them goes to 1:22.

53. maherk

Posts: 6703; Member since: Feb 10, 2012

https://youtu.be/blUhgOJXetM Here you go. I copied the wrong link.

64. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

Thank you for the video. It can be misleading. Same time, it never says it's under a pool water with chlorine in it. I think Sony is just trying to cover it's ass. I have my z2 under 4 ft of pool water with chlorine in it and I have no problem.

77. romeo1

Posts: 807; Member since: Jan 06, 2012

Take your device swimming If your Sony smartphone or tablet is waterproof to IPX8 standard*, then you can use it in a chlorinated swimming pool. However, avoid keeping the device in the pool for too long and remember to rinse it off thoroughly with fresh water once you get out. From sony's website pa info is wrong

65. Busyboy

Posts: 731; Member since: Jan 07, 2015

Maherk, they haven't advertised the Z3+ or Z5 while swimming. Anyways, all Xperia phones are waterproof. No water gets in, only moisture because when swimming, the water is cold and when taking it out on a hot day, moisture gets sucked in. This is the case with the S5 too.

55. ferretsama

Posts: 32; Member since: Nov 27, 2014

the Z5 is not advertised with people swimming in the pool. the entire Z5 family isn't, there's only slight splashes of water on the phones. they ain't even submerged in the Z5 promo videos.

59. rry6961

Posts: 2; Member since: Apr 28, 2015

Freshwater pools have been common in Europe since the '80s and only recently starting to become more common in USA. I don't know how common they are in Japan...

22. KParks23

Posts: 719; Member since: Oct 13, 2010

Probably not Sony's fault.. u got a bunch of idiots forgetting to close the flaps getting the phone wet then trying to claim a warranty replacement saying its the phones fault. I cant blame them at all

32. maherk

Posts: 6703; Member since: Feb 10, 2012

Go to Sony forums and tell that to the thousands of "idiot" Sony owners who got their phones damaged while the flaps were closed.

39. Ashoaib

Posts: 3269; Member since: Nov 15, 2013

why sony why? Thats the only feature beside good battery which fascinate me towards sony

44. romeo1

Posts: 807; Member since: Jan 06, 2012

http://support.sonymobile.com/global-en/dm/water-and-dust-resistance/ Don't know what pa is talking about but sony says even chlorinated water is acceptable as long as you don't use it to long in those conditions and wash it with fresh water afterwards

2. vuyonc

Posts: 1088; Member since: Feb 24, 2014

Some ingress protection is better than no ingress protection. This is a shame nonetheless :/

3. minhajmsd

Posts: 24; Member since: Oct 07, 2011

I was wondering why they didn't have their phones underwater during their keynote as they usually did previously...I guess their were quite a few claims as if you use your phone excessively under salt/chlorinated water it may break, had that issue with my Z1.

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