Users in the U.S. can now benefit from Apple's new Support app


Apple's Support app has rolled out to the U.S. App Store just in time for the festive period. This move aims to ensure a smooth experience for all the new users that are expected to receive Apple gadgets as gifts for the holidays, as well as for anyone that might need more information or help with their device.

The app itself offers a plethora of different features that are especially useful for anyone that is not too familiar with their iPhone – it will show you the exact model of the handset and any other Apple produced gear that is linked to your iCloud account. Based on this information, the app also provides additional articles that reveal how certain features work on the specific device.

If a person needs assistance from a member of the support team, the app provides these details to Apple technicians which can be easily reached via voice call, chat or e-mail. Apple's Support app will even schedule appointments at the Apple store or with any authorized third party repair shops nearby.

It remains to be seen if the huge amount of expected user activity will cause any problems with this relatively new application, but Tim Cook & Co. have done some preparations in this regard as Apple Support has been available for nearly a month to Dutch customers. The company confirmed that additional countries will also benefit from this app in the coming weeks.


source: Apple via TechCrunch

FEATURED VIDEO

9 Comments

1. libra89

Posts: 2310; Member since: Apr 15, 2016

Cool, going to download it!

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

I just do not get the point of this app, as Apple claimed iOS so much easier to use and "just works"... So, there's no need for a Support/Help app for something which just works... no?

5. cnour

Posts: 2305; Member since: Sep 11, 2014

A stupid guy like you needs this app.

7. trojan_horse

Posts: 5868; Member since: May 06, 2016

"A stupid guy like you needs this app." You're literally saying that Apple launched this app for "stupid guys" who use iOS... which includes you as well. Well said.

3. Rich123

Posts: 88; Member since: Oct 30, 2014

Useless! It does the same thing as logging into Apple Support on their website. If it can't interpret your question it does nothing.

4. Rich123

Posts: 88; Member since: Oct 30, 2014

And unless it can figure out what is wrong it wont let you Chat with support or setup appointment in store.

8. Rich123

Posts: 88; Member since: Oct 30, 2014

I fiddled with it some more. You can eventually drill down and do a chat or make an appointment in a Store or schedule a repair. The App does the same thing as going to the Apple website and clicking on "Get Support" and logging in. More difficult to do from a 7+ than on a PC.

6. marorun

Posts: 5029; Member since: Mar 30, 2015

Basically its a very poor version of the support app built-in pixel phone lol.

9. AlikMalix unregistered

Leave no Apple article behind, right?

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.