Update to iOS 9.3.2 results in bricked 9.7-inch Apple iPad Pro tablets

Update to iOS 9.3.2 results in bricked 9.7-inch Apple iPad Pro tablets
On Monday, we told you that Apple had started rolling out iOS 9.3.2, which includes a number of bug fixes. It also comes with an unwelcome feature for those sporting the 9.7-inch Apple iPad Pro. Some owners of the latter tablet are discovering that the new iOS build is bricking their slate shortly after it is installed. An "Error 56" message pops up directing users to plug their device into iTunes. That really hasn't been the solution for bricked iPad Pro users.

Apple's support document says that Error 56 is a hardware issue, and the document suggests that the user install the latest version of iTunes, and check to make sure that there are no problems with third-party security software. It recommends checking the USB cable. the tablet and the network to make sure that they are all reliable, whatever that means. You should then try to restore the iPad Pro twice. If the error message continues to appear, contact Apple support.

In a situation like this, where there is no quick fix that is working, it will be up to Apple to disseminate a cure in the form of a new software update. Apple will no doubt try to get this out ASAP, especially since there are a number of iPad Pro owners who can't use their slates until the issue is all cleared up.


source: AppleSupport via MacRumors

Related phones

iPad Pro 9.7-inch
  • Display 9.7" 1536 x 2048 pixels
  • Camera 12 MP / 5 MP front
  • Processor Apple A9X, Dual-core, 2260 MHz
  • Storage 256 GB
  • Battery 7306 mAh

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51 Comments

2. Mxyzptlk unregistered

I'm confident Apple can fix this.

6. ibend

Posts: 6747; Member since: Sep 30, 2014

sure they can, thats what they always do after all.. new update = new bugfix from last update + new bug to be fixed next update

39. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I'm not. 11 updates and counting....

61. Mxyzptlk unregistered

Your comments are getting zanier by the day.

48. PhoneCritic

Posts: 1337; Member since: Oct 05, 2011

Really? Its taken nine tries? "The Reality Distortion field is failing" When Android has an issue you always chime in "how pathetic" Google is creating Junk? "what did you expect from Android?" Now Mr Mxyzptlk on Apples behalf you say I'm sure they will work it out. So Google will also work out it's issues. Stop being a hypocrite

55. Scott93274

Posts: 6021; Member since: Aug 06, 2013

lol, what do you expect from someone who proclaims "My body is ready!" for the new iPhone. It's cool and all if he likes the iPhone, but you are spot on with the hypocrite statement.

60. Mxyzptlk unregistered

You really want to do this again Scott?

64. Scott93274

Posts: 6021; Member since: Aug 06, 2013

Do what again? Point out how big of a hypocrite you are? If I won't do it, everyone else will. Tell you what, if you don't like it then you can beat me over the head with that overpriced brick you love so much, that's all it's good for after your fruit company tries to copy more and more Android features. Oh, and I love the current profile image, Deadpool is always so quick and cleaver with awesome jokes. The funny thing about you having it as your profile image is that your comments are so lacking in cognitive thought that it's apparent that Deadpool (Being you) has beaten himself in the head repeatedly a brick (Being the iPhone) so much that you can't manage a a retort beyond what is expected of a 6 year old.

59. Mxyzptlk unregistered

Really? You have the balls to tell me to stop being a hypocrite when Android fans continue to trash iOS? If you can't take the heat, stay out the kitchen.

65. Scott93274

Posts: 6021; Member since: Aug 06, 2013

You can't take the heat, stay out of the kitchen? That's cute. Did you steal that from Martha Stewart?

72. marorun

Posts: 5029; Member since: Mar 30, 2015

I trash any device no matter what OS when they are crap. So personally i dont feel like an hypocrite. When android device are crap i say it. But lately ios device are more crappy sadly.

77. Forerunner7

Posts: 35; Member since: Dec 11, 2013

Starting with iOS 9, it is now the buggiest OS from Apple. They seem to fix one thing break another. Sure you could argue that they have lots of device to optimize on, but isnt that what Samsung also had millions of device as well? I'd rather has no or slower updates than having a faster and more device-bricking updates.

4. AlikMalix unregistered

This is bad... Apple is trying to force users to buy new iPads as usual by bricking the old ones. I bet the isheep are going to throw these in the trash and buy the new 9.7" pro or even better - buy the bigger one - I bet that's apples motive, to get you to buy the more expensive ones.

9. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Is this sarcasm? Because you know, this is the newest model :P Anyway Apple needs to get their sh.t together, there is not a single update that goes without major bugs. All these betas and such issue went through, I guess all money from quality control were transfered for building Infinite Loop 2

10. AlikMalix unregistered

It was sarcasm. I really disliked Cook in the beginning, now I'm starting to really hate him. The crap he approves over the stuff that really matters is just not Apple like. Apple QC has gone down to mid 80's percentile satisfaction rating - which is where android was always at. Even Samsung notes and Galaxy's users are in the 86-ish percentile satisfaction rating which was higher than apples last time I checked. Apple used to be above 95% and even just under 100%. Now look at this mess. Yes it was half sarcastic, have serious... Tim gonna drive Apple QC to the ground especially when android is finally getting organized compared to the clusterf*** mess that it was.

15. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

We all know Cook only thinks about the shareholders. Nowhere near as genius as Jobs (yes, I haven't moved on yet LOL)

30. Finalflash

Posts: 4059; Member since: Jul 23, 2013

It's not because Jobs was a genius, it was because he had a philosophy that worked for Apple. He focused on simplicity, beauty and stability. He learned those lessons the hard way with his exile from Apple and then his Buddhist journey. Cook's philosophy is down right useless for Apple. A large focus on Wall Street and stock price, with no real interest or experience in technology. They fired scott forestall who was supposed to be Jobs' protégé. He was arrogant like Jobs, he was passionate and technically aligned with Jobs' philosophy, he was meant to be his successor... And they killed him.

49. PhoneCritic

Posts: 1337; Member since: Oct 05, 2011

Hit the nail on the head. with the dismissal of Scott Forestall Tim Cook was purging all of the Jobs era and philosophy. He pays a lot of lip service to Jobs and always tries to push his legacy but he really has shown no interest for Apple other then the bottom line. Where as SJ would have said who cares about the share holders its my vision I care about and if you don't like it move on to some other vendor. I personally was not a fan of Jobs but what I did admire about him is that he took the agonizing time to go over every small detail of the product from software to hardware as with Cook it is release it while it is still not finished because share holders need to get paid so I can keep my Job.

41. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

When was Android a mess? Like Donut or Eclair? My first taste of Android was o the Droid Incredible and HTC Thunderbolt. The Incredible has Froyo, I don't remember what was on the Thunderbolt. I've pretty much stuck with having an Android, though I reverted back to a Windows Mobile and Blackberry devices from time to time. But no version of Android ever gave me a serious issue. Never had a failed update, never lost data. No version of Android has ever had 11 updates in 8 months...not even in a year. Android 4.1 Jellybean is the only one that had 3 firmware update and the first 2 had 2 minor patches done. Now to even be more fair, since Ice Cream Sandwich, Jellybean and KitKat were all version 4, it takes all 3 of them to equal the amount of updates iOS9 has had. LET ME REPEAT. SINCE ICS, JB and KK were all using the version 4 kernel of Android, IT TAKES COMBINING THEM ALL TO EQUAL THE ISSUES AND UPDATE TOTALS THAT IOS9 HA HAD. Android is awesome. It is in fact "the most advanced operating system". Like Windows it does more. Considering Android has to work with 100's of different configurations, and deal with carriers bloat and OEM skins and yet we have less problems, shows IOS is not as advanced as you all claim it is. It is 2nd best, even with its so-called cluster-f**k you claim it has.

73. marorun

Posts: 5029; Member since: Mar 30, 2015

Before ios 7 ios was way superior to android in stability. I recommended it to business because of this. Now its the other way arorund...

22. xfire99

Posts: 1203; Member since: Mar 14, 2012

I think its called: FRAGMENTATION? :) 1 iOS version pusch to all fragmented iDevices = bugs!

40. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

The iPad Pro 9.7 is the latest model you dummy. Did you actually read the article? Here is what it says an I quote word for word va copy/paste: It also comes with an unwelcome feature for those sporting the 9.7-inch Apple iPad Pro. Some owners of the latter tablet are discovering that the new iOS build is bricking their slate shortly after it is installed." DID YOU NOT SEE THIS?! Either you are blind, or stupid or both. Personally I have the Pro which I've now had for about a week. I'm so glad I didn't update it, because then when I returned it to VZW, they may have given me a hard time. I am still on the fence about returning it. I will probably just keep it, but its not worth the $100 price increase and that really has me pissed. Also, how can you be talking in the 3rd person?! YOU ARE AN ISHEEP! How dare you talk about your fellow brothers that way! LMAO!!!

66. AlikMalix unregistered

Relax keyboard warrior, I though it was obvious sarcasm.

5. Arthurhkt

Posts: 713; Member since: Apr 19, 2012

Jonathan Ive: We introduce a whole new way for using bricks, by updating to iOS 9.3.2, user are given a opportunity to use their iPad Pro 9.7 as a bricks to build their house.

11. Podrick

Posts: 1281; Member since: Aug 19, 2015

They're gonna patent it. Call it iBrick

18. maple_mak

Posts: 953; Member since: Dec 18, 2013

The future of Apple buildings.

20. Arthurhkt

Posts: 713; Member since: Apr 19, 2012

Up next, iOS 10 allow users to turn their iDevices to cutting board.

7. Jimrod

Posts: 1605; Member since: Sep 22, 2014

I like this, the more Apple keep cocking up, the more they keep rehashing old designs (based on iP7 leaks) and the more big investors keep bailing and share price dropping the more likely they'll actually spend some of their billions on refreshing their staff and making sure next year's products are back to being top notch. They've been gradually slacking for years and 2016 may well be the big kick up the ass they need.

12. Podrick

Posts: 1281; Member since: Aug 19, 2015

Lol, not going to update Mini 2 for now.

13. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Should be fine, it's just the Pro, my iP6 is running very nicely on the update.

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