UPDATED:Apple press conference: 3 million iPhone 4's sold and free cases for all

UPDATED:Apple press conference: 3 million iPhone 4's sold and free cases for all
Finally addressing the "death-grip" issue engulfing the iPhone 4 since its launch 22 days ago, Steve Jobs says that Apple will give you some choices on how you wish to proceed. First, we would be amiss if we didn't address the actual problem. Calling the issue "Antennagate", Jobs made a point of saying that Apple was able to replicate the "death-grip" on other phones like the BlackBerry 9700, the HTC Droid Eris and the Samsung Omnia II. He also said that "phones aren't perfect" and the CEO brought out some statistics that seemed to defy the big hoopla that has followed the iPhone 4 since word first spread about the device's connectivity problem. According to Jobs, just .55% of iPhone 4 owners called AppleCare to complain about the antenna and  only 1.7% of those who bought the phone have returned it. To put that in perspective, 6% of iPhone 3GS models were returned in the first 30 days after purchase. He did agree that the newest iPhone dropped more calls than the 3GS, but his theory is that 3GS buyers were using the case they had bought for the iPhone 3G. As far as what caused the connectivity problems, the executive says, "physics". He also said that the problem is based on an incorrect algorithm that made the phone appear to have more bars than it really should have. When the spot in between the antennas was touched, the faulty software made the drop in signal strength look far worse than it was. Apple's software upgrade yesterday should make the number of bars on the phone a more realistic picture of the actual signal strength and Jobs recommended that all iPhone 4 owners download iOS 4.0.1.

So what will Apple do for iPhone 4 buyers? If you purchased the phone before September 30th-which means this applies to everyone-you can head over to the Apple web site starting in the latter part of next week, and request a free case. If you already purchased a bumper from Apple, you can request a refund. Or, you can return the phone within 30 days of purchase, and if its unharmed, you will get a full refund. Jobs also called the report from Bloomberg that said an Apple employee gave him an early heads-up on the problem "a total crock" and he has asked Bloomberg to come up with evidence that the story is true, which they have not been able to, so far. He also noted that 3 million units of the iPhone 4 have been sold in the first 3 weeks and he has received e-mails from 5,000 users telling him that the phone works correctly. Finally, he added that the proximity sensor-which has been the source of some complaints-will be fixed with the next update and also noted that the white version of the device will ship in limited quantities starting at the end of this month.

So, iPhone 4 owners, are you satisfied with the response today from Apple? Will you opt for the free case or return the handset? And we still have one big question left to be addressed, will this be considered enough of a "fix" so that Consumer Reports can go ahead and rate the iPhone 4 ?

Apple iPhone 4 Specifications | Review

source: Engadget


*UPDATE*
Just in case you want to see all of Friday's press conference, Apple has posted it on its web site for one and all to watch. Just hit this link and get ready for the drama.

FEATURED VIDEO

51 Comments

51. jpropin

Posts: 152; Member since: May 20, 2010

If only Toyota would have given away plastic covers for their accelerators, they could have saved themselves some alot of headaches OH! i forgot that nothing save for Toyota has absolutely no reason or right to exist when it comes to delivering the best possible product ever.

48. Cali_E

Posts: 196; Member since: Sep 24, 2008

hes gunna take a shot at the droid eris? thats funny. i had that phone for around 6 months and it got stellar reception regardless of how i held it. nice try steve blow jobs

40. NOVAinc

Posts: 99; Member since: Jun 24, 2010

oh my God... Guys, the iPhone 4 is not gonna kill you... and if it was going it, why would you buy it? but it's not gonna... and if you don't like it, why do you insist in getting into an iPhone 4 article where you know that there will be a lot of people who seem to like the phone if you are not going to say something reasonable? "U stupid ass retarded, I rule android phone me better you" Is not going to solve anything, and it's just gonna make you look like retarded people, and for most of the readers will give a terrible impression of the android community... really, if you don't like it, don't come here just to insult somebody else that seems to like something different... Is it just me, or this thing is starting to get annoying? seriously, it is not entertaining anymore... go out, make exercise... I don't know, learn something... there are plenty of cool things out there that you could do instead of getting hyperventilated because a phone that you don't own and that you don't like seems to be selling more than your favourite one... it's not healthy and definitely is not gonna change anything... The way you are reacting makes it look as if you had a life bar that dropped for each iPhone out there... really... go out, or stay at home but do something for yourself. And I'm not trying to be sarcastic, I'm saying this very seriously, anger will seriously reduce your battery life, no matter the brand you are ;)

41. ilia1986 unregistered

Ah man it's a lost cause. You need to understand that a lot of people on this site are either kids, or people to whom reason and logic are complete strangers. Heck, I've been trying my best to explain why Nokia is bad, and provided countless arguments to my statements. But all the time I've been called "Apple fanboy" (and that is despite the fact that I critisized Apple on various articles and also brought numerous mentionings of Android as an awesome platform as well. The best argument against my statements so far was "But Nokia owns the world in temrs of market-share" - something which can be attributed to Apple as well if one is willing to look at units sold proportionally to the time these units being available for purchase. My advice to you - ignore everyone who answers your arguments with immature trash talk. I'm perfectly aware that that might include 99% of the people here - but I don't think that's such a big loss.

42. NOVAinc

Posts: 99; Member since: Jun 24, 2010

It's what I'll probably do. If/When I have something to say about an article, I'll comment it, if someone gets interested and is willing to reply to it properly, GREAT!. If it gets rated down to the hell... well... nevermind, I just got tired of this behavior pattern.

43. Sniggly

Posts: 7305; Member since: Dec 05, 2009

*Ahem* I'll agree with you that Nokias suck, at least the ones I had to sell with Verizon. They're overpriced, do nothing special, and have poor reliability records. Nokia USED to rock, but that was years ago. Now all they have going for them is aesthetics. However, most of the wars I've been seeing have been Apple vs. Motorola. And I'll stand by Motorola to the death right now, because they've made a complete recovery from one of the worst slumps I've ever seen a phone manufacturer fall into. And through that slump they still managed to produce at least some quality phones for general use.

44. ilia1986 unregistered

I completely agree with you. Though it's more like Apple vs HTC here than motorola, Motorola has made the wise choice of giving up their ego in order to produce a quality product with - and they accomplished that with the Motorola droid, and their transition exclusively to Android. Samsung has made a similar smart decision, with the monster that is the Galaxy S in it's various incarnations. Even Sony ericcsson has partially moved to Android. I say partially because their X10 still runs 1.6 (!!!) and even doesn't have multi-touch (!!). Nokia, on the other hand is stuck in the pre-iPhone era. They use the Symbian OS which is old, has a horrid user interface and user experience, has a very limited app store, and all their current phones save for the X6 use resistive (!!!!!!!!!!) touch-screens. They openly said that they will not move over to Android. And that is because all they see in front of them are the zillions of people who have bought their handsets when the world was still young, and the iPhone was just a rumor. But times are changing. Heck, they have already changed. And right now - nothing save for the iOS and Android has absolutely no reason or right to exist when it comes to delivering the best possible product ever. As for Android vs iPhone - as I've said - they are both awesome platforms, and both have a lot of potential. However if Android is to compete with the iOS in the long term - they will need something akin to iTunes - to manage media and apps via the PC.

45. jpropin

Posts: 152; Member since: May 20, 2010

You're kidding, right?......LOL

47. NOVAinc

Posts: 99; Member since: Jun 24, 2010

Why would he be kidding? What are your facts?

49. jpropin

Posts: 152; Member since: May 20, 2010

You have no clue what i'm referring to with my comments.

50. jpropin

Posts: 152; Member since: May 20, 2010

SSDD

52. ilia1986 unregistered

Perhaps you could enlighten us then.

39. markemark11

Posts: 47; Member since: Jan 07, 2010

So, are they saying that there is not a problem with the iPhone 4 and just the incompetants that buy it? Because demonstrating this with other handsets, in which we have never heard such a controversy about, would basically be saying the people that buy our products are just idiots, right? Android+Evo 4G= FTW

38. clevername

Posts: 1436; Member since: Jul 11, 2008

It seems like so many people are here to post because they just wanna laugh at apple and haven't actually sen the press conference. They say apple hasn't comeuppance with a real fix and this is just to brainwash the sheep. If they had watched the video and knew what they were talking about they would know that that is exactly what apple said. The have only been working on this for 3 weeks. That's a small amount of time. On top of that jobs said with humility that this is not a fix and they will continue to work on it. So why r people saying he just came out shit on competitors and gave us BS? You can see in his face that not only was he shedding his pride and speaking apologetically, but that he wasn't ready for this either. And being an iPhone 4 user i agree it's not a big issue. Yeah maybe in bad service areas it might drop a call if I death grip it, which isn't how I normally hold a phone, but I haven't had it happen. Free the update to 4.0.1 yesterday I placed a test call to a friend using a curve on verizon and when placing the call held the death grip, and alternated between regular grips several times, and een tested my data speeds while holding the black line. Never dropped the call he said I always came through clearly. And I consistently got speeds of 2.7-3.1 mb/s while holding it and not holding it. Yeah bars dropped but no service issue. So people who haven't watched the press event and have no personal practical knowledge of this issue keep talking. Rate me down here, talk shit. It just shows u continue to speak on things u know nothing of.

36. rwolf1984

Posts: 536; Member since: Jun 06, 2009

Every phone has antenna weak spots...each manufacturer does their algorithm differently. i "death gripped" my blackjack 2 and in perfect 3G coverage after 2 min got the phone down to 1 bar. and i was unable to get the signal to drop once i placed the phone in a silicon case...is the iPhone perfect no...no phone is perfect...Jobs did a good job...GET A CASE. Every sales associate and good consumers know to get a case for their phone and protect their investment. who would have thought that a case would have a dual function....

35. ilia1986 unregistered

Well after actually having watched the conference (after a lot of trouble from web quick-time) - I can say that there are three (3) distinct possibilities: 1. Steve is blatantly lying - with him saying that this happens on other devices as well, with fabricated statistics, hard data and videos showing reception drop on BB, Samsung and Eris, with him saying that they love and care about our customers and take all that personally. 2. Steve is right and this was an issue blown entirely out of proportions, that his his statistics and videos are absolutely genuine, and that they do in fact care a lot about every customer. 3. A mix of the two above possibilites. From here - this is a question of "How much do you think a CEO of a major company is willing to blatantly lie in a public press conference"? This is a matter of personal opinion here. Me? I personally think thats #2. Maybe I'm naive, but this is my belief. What is yours?

32. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Steve Jobs is a narcissistic fuck.

31. jpropin

Posts: 152; Member since: May 20, 2010

Do the cases come with finger imprints showing users where to place their fingers when talking on their phone?

30. detroit313

Posts: 3; Member since: Apr 09, 2008

I'm an Android guy, a former Crackberry abuser as well. I just can't wrap my head around the fact that if this was a non issue, why give free bumpers? Being on Verizon, I would be considered a fanboy to some, but I leave this comment from an iMac.

29. Phonatic

Posts: 27; Member since: Jul 16, 2010

Am I the only one who thinks Apple didn't need a freaking press conference for this? They really could have gotten away with a post on their website that said, "Free bumpers for iphone 4's. None for people who return the phone" and it would have been just as useful as this press conference. Mr. Jobs is over there complaining that the media is blowing everything out of proportion...yeah, and him getting on stage and trying to tear down every other company while offering a cheap fix for a problem that "doesn't exist" is so subtle...

28. networkdood

Posts: 6330; Member since: Mar 31, 2010

AT&T will be waiving the restocking fee for all IPHONE returns due to 30-day buyer's remorse policy.....yippee...

26. DF334

Posts: 36; Member since: Feb 23, 2009

Apple = EPIC FAIL!! I just don't know what to say!!

27. networkdood

Posts: 6330; Member since: Mar 31, 2010

No EPIC FAIL is the name of their next model....

33. taco50

Posts: 5506; Member since: Oct 08, 2009

Yes 3 million sold in 3 weeks = epic fail. Idiot.

34. Sniggly

Posts: 7305; Member since: Dec 05, 2009

I think that was more of a reference to the iphone's quality than its sales.

23. irvinkeith

Posts: 58; Member since: Jan 27, 2010

my iphone4 works perfectly but i'll take that free bumper

19. CHEFJEFF

Posts: 147; Member since: Sep 22, 2009

What a bunch of BS! We care about our customers. Of course you do Mr Jobs. But I guess the iSheep are happy, and in the end I guess thats all that matters.

18. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Steve Jobs: "We have managed to replicate the problem on other phones..." *Meanwhile, at the Apple lab...* Tech 1: "All right, Test #531 is holding the Motorola Droid after smacking it in the face with the palm of your hand." Tech 2: "Testing the Facepalm effect?" Tech 1: "Sure, it works when dealing with creationists." Tech 2: "Okay...done! Phone still receiving and sending calls perfectly. Must be the Gorilla glass." Tech 1: "All right, Test #532: holding Droid after dunking it in water." Tech 2: "Done! Phone's shut off. But no loss of reception before shutoff." Tech 1: "Argh! All right, test #533. Holding Droid after pulling it apart, exposing antenna, and shorting antenna with another wire while 20 miles away from the nearest Verizon tower." Tech 2: "SUCCESS! SUCCESS! Now Steve Jobs won't fire us!"

21. luv_droids

Posts: 30; Member since: May 21, 2010

BRRAAAHAHAHAHAHAA!!! I almost got fired reading this! lol too funny...

22. Sniggly

Posts: 7305; Member since: Dec 05, 2009

lol, sorry dude. I just couldn't resist, esp. because I know so many people who are very happy with the reception and call quality on their Android and Blackberry phones. Hell, I have a Cliq from T-Mobile and I don't have reception problems unless I'm deep in a building (or out of coverage.) Anyway, I'm happy I made you laugh, man. My apologies to your boss.

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