UPDATED:Apple press conference: 3 million iPhone 4's sold and free cases for all

UPDATED:Apple press conference: 3 million iPhone 4's sold and free cases for all
Finally addressing the "death-grip" issue engulfing the iPhone 4 since its launch 22 days ago, Steve Jobs says that Apple will give you some choices on how you wish to proceed. First, we would be amiss if we didn't address the actual problem. Calling the issue "Antennagate", Jobs made a point of saying that Apple was able to replicate the "death-grip" on other phones like the BlackBerry 9700, the HTC Droid Eris and the Samsung Omnia II. He also said that "phones aren't perfect" and the CEO brought out some statistics that seemed to defy the big hoopla that has followed the iPhone 4 since word first spread about the device's connectivity problem. According to Jobs, just .55% of iPhone 4 owners called AppleCare to complain about the antenna and  only 1.7% of those who bought the phone have returned it. To put that in perspective, 6% of iPhone 3GS models were returned in the first 30 days after purchase. He did agree that the newest iPhone dropped more calls than the 3GS, but his theory is that 3GS buyers were using the case they had bought for the iPhone 3G. As far as what caused the connectivity problems, the executive says, "physics". He also said that the problem is based on an incorrect algorithm that made the phone appear to have more bars than it really should have. When the spot in between the antennas was touched, the faulty software made the drop in signal strength look far worse than it was. Apple's software upgrade yesterday should make the number of bars on the phone a more realistic picture of the actual signal strength and Jobs recommended that all iPhone 4 owners download iOS 4.0.1.

So what will Apple do for iPhone 4 buyers? If you purchased the phone before September 30th-which means this applies to everyone-you can head over to the Apple web site starting in the latter part of next week, and request a free case. If you already purchased a bumper from Apple, you can request a refund. Or, you can return the phone within 30 days of purchase, and if its unharmed, you will get a full refund. Jobs also called the report from Bloomberg that said an Apple employee gave him an early heads-up on the problem "a total crock" and he has asked Bloomberg to come up with evidence that the story is true, which they have not been able to, so far. He also noted that 3 million units of the iPhone 4 have been sold in the first 3 weeks and he has received e-mails from 5,000 users telling him that the phone works correctly. Finally, he added that the proximity sensor-which has been the source of some complaints-will be fixed with the next update and also noted that the white version of the device will ship in limited quantities starting at the end of this month.

So, iPhone 4 owners, are you satisfied with the response today from Apple? Will you opt for the free case or return the handset? And we still have one big question left to be addressed, will this be considered enough of a "fix" so that Consumer Reports can go ahead and rate the iPhone 4 ?

Apple iPhone 4 Specifications | Review

source: Engadget
UPDATED:Apple press conference: 3 million iPhone 4's sold and free cases for all






*UPDATE*
Just in case you want to see all of Friday's press conference, Apple has posted it on its web site for one and all to watch. Just hit this link and get ready for the drama.

FEATURED VIDEO

51 Comments

1. matt1q2aw3 unregistered

BBBBBBBBBBBBBBBBBBBBBAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH meeee want-eee I phone....

2. Fanboys Suck

Posts: 609; Member since: Dec 12, 2008

Dude.... my iPhone 4 works perfect.... I might as well go pick up the case for free.

6. WhoDatBe

Posts: 12; Member since: Jan 25, 2010

free 99!!! lol

8. matt1q2aw3 unregistered

I love how apple tries to insult you with a stupid song at the beginning of their press release at apple.com as if to say, "You are an idiot to have a concern about the antenna, the press just hates us and wants to see us fail because we won't admit it..." Losers....

9. *HOVA*

Posts: 564; Member since: Dec 11, 2008

I agree, mine works fine as well. This is such an over-dramatized thing is disgusting.

15. DonkeyPunched

Posts: 321; Member since: Jan 10, 2010

Hahaha you stupid as hell! Hahahaha

24. JeffdaBeat unregistered

I'm pretty sure that was a song made about Apple regarding the antenna...they just decided to play it for everyone else...making fun of themselves.

3. networkdood

Posts: 6330; Member since: Mar 31, 2010

This issue has been overblown - with all of the new ways to report information - we, as humans, tend to overstate everything. All we are about is hype now - look at TWITTER, FACEBOOK, and mySPACE, LYNKED, and the other social sites - the addition of this media has been good in some respects - but, in other respects, such as with the antennagate, it is all a bunch of hype and bluster and spreading fear and dissent throughout the land. You buy the phone on 6/23, for instance, if it works, GREAT! If not, then return it now. The issue is such a non-issue that it must be an issue because it involves APPLE. So, I guess, this good for business - the MEDIA - and when stories are printed, everyone reads it by going their favorite site. Maybe 20% of everyone clicks an ad and BOOM!!!! more business....so, in effect, all we are doing is creating more business for web sites.

5. messiah

Posts: 438; Member since: Feb 19, 2010

Well there you have it. There is an issue we have not only replicated the death grip in our phone but others. except the others dont drop the calls. There is no problem but you get the bumbper to avoid further instances of dropped calls. wow, this was everything i have come to expect from da man. way to go at attempting to dodge bullets..... cant wait for i5. ;) till then, i'm using a product that doesn't require a backup plan, and a defensive ploy by its puppet master. I'm willing to bet Google and Microsoft are giving everyone a celebrative day off. :) and patting each other on the back.

7. trin

Posts: 88; Member since: May 11, 2010

This is getting retarded. Seriously Droid owners love and own a fantastic phone. Iphone owners love and have a great phone. FOR THEM! If both sides are happy what's the point of constantly comparing penis length? Frickin children. Sheesh.

12. easytochris

Posts: 126; Member since: Jan 21, 2010

agreed and +3.14 (phonearena only lets me give you +1 though)

46. merkeke

Posts: 62; Member since: Jan 03, 2009

pie? 3.141592653589793238462643383279

10. davidneary01

Posts: 16; Member since: Nov 25, 2008

my gosh apple has taken what could have been a non-issue and turned it into this perception that it is far worse than it is.. first one of his points are, yes our phone does have this problem but look other phones do too..lol..not a good excuse for a short-coming.. second, why he can't he just say, "look sorry if you hold the phone a certain way sometimes it may lose strength..we will give you a freee bumper and have our people doing everything possible to help it in a software fix..if that still isn't enought for y ou, we will gladly refund the full price..even with a product as rigoursly as tested as the iphone, sometimes minor flaws get by..we are deeply soory to anyone this has inconvienced..we are always striving to make the best and most innovative products here.." the quality of the product would stand on it's own after that...the problem is his ego is too big to admit one small flaw..no one who owns an iphone wants to see that a samsung fledis has the same problem..what the hell do they care about that..

20. luv_droids

Posts: 30; Member since: May 21, 2010

I agree with you whole heartedly its not the fact that there was a problem is not the case its that Apple acts like the i4 was crafted by Angels in heaven and could not POSSIBLY be flawed, and we are all morons to believe it was, And then issue this condescending piece of shit statement pointing the finger at OTHER phones who were all rated by consumer reports, i4- no rating. in the press release he made the i4 sound PERFECT with the new design, and to find out that it was defective this whole time, and the world called him on his BS, just hurt his little feelings....

25. taaars

Posts: 13; Member since: Jun 27, 2010

Exactly, I made the comparison to the Monica/Clinton scandal, if he just came out of the gate saying..I screwed up!, then it would have been old news before it became such a mess. Same with apple, although I do prefer Android, if Apple would have spent half the resources trying to side step the problem and use it to find a forthright solution this would have been an open and close case, and maintained (or even increased) Apples reputation of supporting its products and customers.

37. clevername

Posts: 1436; Member since: Jul 11, 2008

did you not see the same press conference I seen? He came out in the very beginning and said they aren't perfect. There's a flaw. They seen it but didn't think it would be an issue. And also that they exasperated it by putting a big "X marks the spot" on it. Everything you said he shoulda done he did. And then offered a rfund or a case to solve the problem and said they are still "working their asses off to find a permenent solution because they aren't happy with this fix. He showed true remorse and humility at the end and basically promised to make it up to apple users. Sure he did use a deflect technique but that was moreto show that the problem isn't unique, what is unique is the target they painted on the phone with the black line that tells you where to touch.

11. lookitdisguy

Posts: 32; Member since: Dec 09, 2009

Good apple did what everyone pretty much felt they should at least do... But I say again that this does not really fix the issue it only masks it. One day that bumper will be torn and worn and when its time to replace it your gonna HAVE to buy another one to keep the phone working fine because the problem is still there under that bumper....

13. sprintguy09

Posts: 79; Member since: Apr 17, 2010

I guess the free case will make the people that have the death grip problem forget about

14. ilia1986 unregistered

Okay. Now that antennae issue is finally over. Everything can go back to normal again. iPhone fanboys can continue to drool over their iPhone, Android fanboys, can continue to drool over their Android, I can continue to bash Nokia (someone has to do it, right?) and everything is supposed to come back to normal. That also means that we won't be getting daily updates on this antennae crisis that if one is to judge by the amount of attention given, content and feedback posted, and feelings spilled over - puts the Cuban missile crisis to shame. And this site (PA) can finally continue to deliver articles on other stuff as well.

16. deejh

Posts: 34; Member since: Apr 14, 2010

This is ridiculous. If I owned an iPhone (Thank God I don't) I would be disgusted with apple and this B.S. conference which did nothing but dodge the problem. Here is a free case or bumper for a phone that works fine, there is no antenna issue (WTF). Apple is so arrogant they just can't admit they fouled up. What's even more sad is apple fanboyism and sheep like HOVA will continue to rant and rave and support a proven FAILED product. Brainwashed Sheep!!!!! Steve "God" to sheep: I am steve God and I command you to pick up a new case or bumper and continue to support me even though I f'd up but have too much pride and you people are to stupid to realize. Sheep reply: BAAAAAAAAAAAAAAAAAAA and congregate in front of the nearest apple store.

17. Whateverman

Posts: 3295; Member since: May 17, 2009

This is really pathetic! Nothing about how the issue will get fixed or even a real admittion that there is an issue. Just a bunch of excuses as to why it SHOULDN'T be an issue. And the fact that there were 3 million sold in 3 weeks just shows that some people are willing to exchange good reception for the status the iPhone gives them. Some people just want to be part of the "In crowd" and thats okay. But what about they people who actually expected to use the iphone as...A PHONE??? Yes there some that work perfectly but free bumpers for the ones that don't just tells me Apple doesn't care to fix their defects. I just held my wife's Droid Eris in my left hand and placed a call with 5 bars, no static, no hiss, no gurgling, or any other hint of a dropped call or loss of reception. So Steve Jobs should just man up and take ownership of this issue happening on the device he okayed. Denial and finger pointing only makes a mointain out of what should have been a really tiny molehill. To put it the way many of our parents use to say it to many of us... if the Blackberry 9700, Eris and Omnia II were to jump off a bridge, would you jump off too?

18. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Steve Jobs: "We have managed to replicate the problem on other phones..." *Meanwhile, at the Apple lab...* Tech 1: "All right, Test #531 is holding the Motorola Droid after smacking it in the face with the palm of your hand." Tech 2: "Testing the Facepalm effect?" Tech 1: "Sure, it works when dealing with creationists." Tech 2: "Okay...done! Phone still receiving and sending calls perfectly. Must be the Gorilla glass." Tech 1: "All right, Test #532: holding Droid after dunking it in water." Tech 2: "Done! Phone's shut off. But no loss of reception before shutoff." Tech 1: "Argh! All right, test #533. Holding Droid after pulling it apart, exposing antenna, and shorting antenna with another wire while 20 miles away from the nearest Verizon tower." Tech 2: "SUCCESS! SUCCESS! Now Steve Jobs won't fire us!"

21. luv_droids

Posts: 30; Member since: May 21, 2010

BRRAAAHAHAHAHAHAA!!! I almost got fired reading this! lol too funny...

22. Sniggly

Posts: 7305; Member since: Dec 05, 2009

lol, sorry dude. I just couldn't resist, esp. because I know so many people who are very happy with the reception and call quality on their Android and Blackberry phones. Hell, I have a Cliq from T-Mobile and I don't have reception problems unless I'm deep in a building (or out of coverage.) Anyway, I'm happy I made you laugh, man. My apologies to your boss.

19. CHEFJEFF

Posts: 147; Member since: Sep 22, 2009

What a bunch of BS! We care about our customers. Of course you do Mr Jobs. But I guess the iSheep are happy, and in the end I guess thats all that matters.

23. irvinkeith

Posts: 58; Member since: Jan 27, 2010

my iphone4 works perfectly but i'll take that free bumper

26. DF334

Posts: 36; Member since: Feb 23, 2009

Apple = EPIC FAIL!! I just don't know what to say!!

27. networkdood

Posts: 6330; Member since: Mar 31, 2010

No EPIC FAIL is the name of their next model....

33. taco50

Posts: 5506; Member since: Oct 08, 2009

Yes 3 million sold in 3 weeks = epic fail. Idiot.

34. Sniggly

Posts: 7305; Member since: Dec 05, 2009

I think that was more of a reference to the iphone's quality than its sales.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.