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U.S. Cellular returns to two-year contracts

Posted: , by Alan F.

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U.S. Cellular returns to two-year contracts
In 2010, regional carrier U.S. Cellular instituted the "The Belief Project" which asked customers to sign an initial two-year contract. After that two-year period expired, subscribers were allowed to purchase a subsidized handset without having to affix their John Hancocok on another two-year pact. But that is about to change as the mobile operator is going back to the old days of two year pacts.

A statement from the carrier says that starting later this month, U.S. Cellular customers will have to sign a two-year contract when they purchase a subsidized phone. If a purchased phone is brought back within 15 days, customers will be charged a $35 restocking fee. While no precise date for the start of "dis-belief" was mentioned by U.S. Cellular, one report listed July 27th as a possibility. If that is the case, and you're a U.S. Cellular customer, better think about which phone will be your last subsidized purchase as a free-agent.

"At U.S. Cellular, we are continually evaluating the entire experience we offer to our customers. Beginning later this month, all customers will be required to sign a 2-year contract when purchasing a subsidized device. In addition, a restocking fee of $35 will be introduced as an update to the 15-Day Excellence Guarantee policy and will be charged when a customer returns a device during the 15-day time period. These changes will allow us to invest in improving our customer experience and offering new products and services to our customers."

source: U.S.Cellular via Engadget

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posted on 17 Jul 2013, 17:11 1

1. ajac09 (Posts: 1482; Member since: 30 Sep 2009)

gotta do what you gotta do but US cellular really isnt that great of a carrier.

posted on 17 Jul 2013, 17:37

3. HASHTAG (unregistered)

Were you ever a U.S. Cellular customer? They're better than Sprint in most cases.

posted on 17 Jul 2013, 20:34 1

5. PapaSmurf (Posts: 10457; Member since: 14 May 2012)

Sprint sucks so that's not saying much.

posted on 18 Jul 2013, 14:57

7. CivicSi89 (Posts: 349; Member since: 23 Jul 2011)

I Loved U.S. Cellular. Right up until they left my market....

posted on 17 Jul 2013, 17:15

2. bugsbunny00 (Posts: 2195; Member since: 07 Jun 2013)

this is just bad,..

posted on 17 Jul 2013, 20:03

4. Cha7520 (Posts: 221; Member since: 31 Oct 2010)

With more and more poeple buying unlocked phones and using Straighttalk and other non-contract companies you are going to start seeing the Contract Carriers losing customers and they will start increasing ETF's, etc etc...anything they need to do to make up the lost in revenue.

posted on 18 Jul 2013, 01:55

6. TruPatriot (Posts: 110; Member since: 27 May 2013)

Restocking fees are an absolute joke. I'd use stronger language if it'd post.

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