This important feature just disappeared on some Pixel 4 phones

This important feature just disappeared on some Pixel 4 phones
One great example of the Pixel line’s AI smarts is call screening, where you can get Google Assistant to take a call for you and transcribe what the other person is saying in real time. Recently, the feature expanded to include automatic screening of suspicious calls or reported spam numbers. However, one important option seems to have vanished for some Pixel 4 users.

As Android Police found out, the option to record audio for Call Screening is now missing on most or all Pixel 4 and Pixel 3 devices. We’ve personally checked on our own Pixel 4s, and it is indeed missing—call screening itself is still functional, but the saved audio can no longer be accessed.

It isn’t known exactly which devices are affected or when the issue first arose, but it seems to be rather widespread, based on initial reports. 

Automatic call screening first came to Pixel phones late last year in a Feature Drop, with the option coming first to Pixel 4s and later Pixel 3s. The feature allows for automatic screening with various controls over the exact parameters that will trigger the response.

Assuming this is a glitch, we can hope that Google will restore the full functionality soon. This article will be updated when more information about the issue becomes available.



3. joshuav700

Posts: 1; Member since: Feb 14, 2020

Maybe add an apostrophe in "pixel 4's" so we know you aren't talking about a new phone... I thought the "pixel 4s" might've been a new pixel released without that feature until I kept reading.

6. Eugene_Jeong

Posts: 17; Member since: Oct 08, 2019

Noted! I did pause at that because "Pixel 4's" is not correct grammatically. But it should be clearer now. Thanks!

2. TBomb

Posts: 1772; Member since: Dec 28, 2012

Where are/were these settings? I can't seem to find phone settings anywhere

4. Eugene_Jeong

Posts: 17; Member since: Oct 08, 2019

They are in the Phone app settings, not the regular settings.

1. tokuzumi

Posts: 2029; Member since: Aug 27, 2009

Could go down to recording laws in certain states in the US. A lot of states are single party consent, so as long as one person on the call knows it's being recorded, no issues. Some states require both parties to know a call is being recorded, outside of gov't a approved wiretap.

5. Eugene_Jeong

Posts: 17; Member since: Oct 08, 2019

This isn't for recording all calls, but only screened robocalls. Google Assistant does make it known that it is recording.

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