T-Mobile to change method of billing for new post-paid customers starting May 20th

T-Mobile to change method of billing for new post-paid customers starting May 20th
It looks like things are about to change for new T-Mobile customers. According to screenshots of internal T-Mobile memos meant for reps, starting May 20th T-Mobile is changing how it bills its new post-paid customers. Unlike most of the other major carriers, T-Mobile currently bills its post-paid subscribers in arrears which means that customers are billed only for the service after using it. Right now, it would appear that only new subscribers joining the nation's fourth largest carrier on May 20th or later will end up with the "Bill Current" method. Under that method, new T-Mobile customers are assigned a bill cycle and date which is usually within four days of the activation of the new service.

The carrier's reps are being told to make sure that new T-Mobile customers understand the new billing plan. The new customer's first monthly bill will include a prorated charge for the first billing cycle, the full charge for the next complete billing cycle, and the activation charge. The first bill will now come four to ten days after a customer starts service. Four days after the each monthly cycle date, the customer will be able to view his/her bill online.Each monthly bill will include the monthly recurring charge for the next billing cycle, EIP where applicable, games, third party charges, overages and premium content. Any changes to a customer's statement that affects billing will be added to the next bill.

Current T-Mobile customers at this point, need not concern themselves with this. New customers who are coming from, say, Verizon, will understand this without a problem. If you are signing up with T-Mobile on May 20th or afterward and are not familiar with "Bill Current", we'd suggest making a bulk purchase of some aspirin because you are going to need them.

source: TmoNews


FEATURED VIDEO

9 Comments

1. remixfa

Posts: 14605; Member since: Dec 19, 2008

ill take some of that aspirin. Fun times ahead............ ugh...

2. bovcrx

Posts: 109; Member since: Mar 06, 2012

You work for T mobile? I worked for Sprint and that's how it's always been.

6. bvalde09

Posts: 191; Member since: Nov 22, 2011

Yes I work for Sprint as well and I dont see the big deal like u said its always been like that

3. denney

Posts: 98; Member since: Oct 20, 2011

Could I use this as a spin to get out of my contract with them?

4. Giggity

Posts: 147; Member since: Nov 17, 2011

No, the change is only affect new customers.

5. MoonlitTear

Posts: 52; Member since: Jun 09, 2008

Why do you wish to leave Team Magenta?? No one leaves the Team... EVER. lol.

8. -box-

Posts: 3991; Member since: Jan 04, 2012

Correct me if I'm wrong, but this lets a customer see their bill sooner than on the current setup, and benefits them because of the 14-day "buyer's remorse" period, yes? Sounds like a headache transitionally, but that it benefits the customer

7. Non_Sequitur

Posts: 1111; Member since: Mar 16, 2012

I have recently discovered that Sprint and Tmo suck. Going Big Blue or Big Red next time around.

9. gwuhua1984

Posts: 1237; Member since: Mar 06, 2012

I think this is how I've been paying my bills on my Verizon FIOS service. I guess this is not a big deal for me. Altho it does hurt a bit to dish out 2 month worth of payment at the starting of contract.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.