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T-Mobile improves customer service with Apple Business Chat

By Matthew Mills

Published: Apr 11, 2018, 1:37 PM

T-Mobile Apple

Recently Apple introduced Business Chat, which is a feature that connects a business with its customers through iMessage. T-Mobile is now one of the first carriers to get on board with the new feature and beginning today customers with an iPhone can now reach customer service via text. Users can change their rate plan, purchase new devices, handle payment and even get technical support all over iMessage. Perhaps the most convenient aspect of the new feature is that users can pick up the conversation right where they left off. Apple Business Chat uses the customer's Apple ID to link them to the company. This means that not only can a user pick the conversation up on any iMessage enabled device (such as a Mac or iPad), but they can pick it up days later. The Conversation history is saved and the next customer service representative can see what was previously discussed. This is a huge convenience for the customer and will save valuable time for the company.

What is Apple Business Chat and who can use it?

Apple Business Chat went live in IOS 11.3 and is available to anyone with an IOS device. The program allows a user to contact companies using their Apple ID and only divulges other private info if the user allows it. There are some other convenient features as well. A customer can use Apple Pay to make purchases right through the messenger. Connecting with a company is easy and can be done through apps such as Safari, Maps, search as well as Siri. A message icon will appear and a customer just taps to connect. T-Mobile is the first U.S. based carrier to begin connecting to IOS customers in this manner, but others are sure to follow.

source: T-mobile