T-Mobile customers will be allowed to keep their rate plan on AT&T after it expires

T-Mobile customers will be allowed to keep their rate plan on AT&T after it expires
Many T-Mobile customers are worried that if a merger with AT&T is allowed, they will be forced into one of the latter's higher priced options. The good news is that a leaked internal employee FAQ was obtained by TmoNews stating that AT&T will "honor the terms of each T-Mobile customer's contract," which means that after the merger is completed, T-Mobile customers will be allowed to continue their service under the same conditions as their current plan. And if their T-Mobile contract expires after the merger, customers will be allowed to renew their contract at the T-Mobile rate for as long as they feel like doing so.

What isn't answered is the question of what happens when a T-Mobile customer, who comes to AT&T as part of the purchase, is ready to upgrade to a new phone. It could be that AT&T is still working this out in a manner that will help the buyout appear more palatable to T-Mobile's current customer base in a way that will also appease the regulators. Keeping T-Mobile's rate plan for current customers should help prevent a mass exodus out of the nation's fourth largest carrier before both parties shake hands on the deal-if they are ever allowed to do so.

source: TmoNews


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35 Comments

1. Alantef

Posts: 288; Member since: Sep 14, 2011

i hate this talk who wants to be an at&t customer

2. BarneyDroid

Posts: 35; Member since: Sep 01, 2011

I don't anyone really WANTS to be an AT&T customer. It just so happened that they had the original iPhone. You don't hear of people saying "I'm going to drop T-Mo and go ATT" or "I have had enough of Boost I'll head over to the AT&T Store!" haha

28. Moagan unregistered

Just ask some of the former Cellular One customers what happens when AT&T takes over and promises that "you can keep your current plan for as long as you like". As long as you like to keep your old phone, that is. If the equipment requires updating due to the network, say "sayonara" to your plan...you have effectively been forced off. They did this before, they'll do it again...

3. darth8ball

Posts: 520; Member since: Aug 02, 2011

As far as I know as a VZW customer and former TMO customer in order to 'renew' your contract after your terms expire would be to get a new device. otherwise you maintain your current service as a month to month subscriber. Maybe AT&T is different? I mean I was told by an AT&T customer in Texas whose daughter lost her phone that since it was a 'free' phone she got for signing a contract when she wanted to change carriers she had to pay the ETF and either return the phone or pay (since it was lost). I have never heard of this before, so who knows what policies AT&T has.

9. remixfa

Posts: 14605; Member since: Dec 19, 2008

if you renew your contract for any reason you are liable for the ETF until the contract is filled. if you get a 0.01 discount on a phone, your probably signing a new contract. Nothing is "free". This is as expected. The trick comes when people want to upgrade.

23. SprintSux unregistered

no they are month to month as well, ive been for 6 months now with the iphone 4 waiting on the 5

26. remixfa

Posts: 14605; Member since: Dec 19, 2008

your contract goes month to month when the contract expires. the second you take a promo plan or a tiny discount on the phone, they renew the contract.

4. VZW4LIFE

Posts: 34; Member since: Jun 11, 2011

You guys probably don't hear that because of the social circles you associate with. You & the individuals you associate with are the, "I don't care about quality, I only want what cheapest," group.

5. darth8ball

Posts: 520; Member since: Aug 02, 2011

I don't know which guys your talking about?

12. Alantef

Posts: 288; Member since: Sep 14, 2011

its not about being cheap but to move someone who doesn't wanna be moved is what i'm talking about i work for Verizon and i still have t mobile if it was verizon buying out tmobile i would be more okay with that than at&t....

17. vvelez5

Posts: 623; Member since: Jan 29, 2011

Then why don't you just drop ATT/T-mobile when your contract is up? If that option becomes unavailable then why not go with Verizon or Sprint or another carrier?

30. 1130crew

Posts: 10; Member since: Jul 22, 2010

why would it be more ok if it was verizon talk facts what has att trying to do that is diffrent then verizon and alltel ???? remember talk facts not he say she say ..... it sounds as you just dont want it to happen cuz you work for verizon saying things like who wants to be a customer when att has about 2mil less customers then verizon so THERE are people in the us who are ok with att

6. VZW4LIFE

Posts: 34; Member since: Jun 11, 2011

Not you. Alantef & BarneyDroid. Boost sucks!!!!

7. 1eye4u

Posts: 35; Member since: Nov 17, 2009

Be Worried. AT&T will definitely figure out a way to stiff the T-Mobile customers AFTER the buy-out. They have a gaggle of lawyers already working on the fine print.

32. 1130crew

Posts: 10; Member since: Jul 22, 2010

why would they do you have att has att done that to you ???

8. Atrix 4g unregistered

Exactly. This is why every time people read a article about the merger they dont want it to go through. and the reason for that is cause they mainly fear att is going to get rid of tmobile plans. There you have it now people who have tmobile will be able to keep there plans even after the contract expires.

15. Alantef

Posts: 288; Member since: Sep 14, 2011

or we plain dont like at&t...like i was saying WHO WANTS TO BE A CUSTOMER...not who wants to spend more...people leave at&t for Verizon and t mobile and sprint every day and spend the same amount or even more just so they are away from at&t

31. 1130crew

Posts: 10; Member since: Jul 22, 2010

you think people dont leave sprint verizon and tmobile for att everyday ether the same stuff happens everywhere

10. mxduppup unregistered

When Verizon and Alltel merged Alltel customers were allowed to keep their plans (even ones that were no longer offered) after their contract expired.

11. som

Posts: 768; Member since: Nov 10, 2009

Keep the T-Mobile plan pricing, using AT&T services coverage and unused minutes rollover forever, it is a deal. Go ahead takeover T-Mobile. AT&T must treat T-Mobile like Cingular or Nextel.

13. darth8ball

Posts: 520; Member since: Aug 02, 2011

Yeah see that's the trick right there TMO plan no rollover, switch with an upgrade and you can have the rollover. I knew I was forgetting something , thanx som.

14. som

Posts: 768; Member since: Nov 10, 2009

AT&T must never treat T-Mobile like Cingular or Nextel.

16. This guy here unregistered

At&t will honor the contract, once the contract. Expire then its far game. They said the same thing when Cingular bought at&t wireless. The only way at&t wireless customers got to keep there rate plan was if they didn't upgrade. If they did upgrade they had to change rate plans.

18. WakaFlakaD

Posts: 576; Member since: Apr 30, 2011

Let T-Mobile subscribers keep the same old CHEAP rate, renew their contracts and have them upgrade to any phones they want! By then, every ex-T-Mobilers can laugh at AT&T its own customers ass because of cheaper rates, unlimited message and data! Now, if what I just said it's gonna happen, then I will say yes and merge the two companies ASAP

19. joey18

Posts: 668; Member since: Jul 20, 2010

i hope att get cheap plans

21. Slammer

Posts: 1515; Member since: Jun 03, 2010

How long will current AT&T subscribers allow this? How is it fair that they pay a more expensive rate plan while current Tmobile subscribers will pay less after the merge on the same network. First Cingular, now Tmobile? I suspect this will change once AT&T subs find out. This will catch up to AT&T or catch up to the ones that buy into this when they find their rates will go up when purchasing a new device or service. John B.

29. downphoenix

Posts: 3165; Member since: Jun 19, 2010

Well its their own fault that they decided to side with one of the worst carriers in terms of price and customer service, they have only themselves to blame for it.

35. 1130crew

Posts: 10; Member since: Jul 22, 2010

how are they the worse in terms of price how who offers unlim calls to ANY CELL who offers ROLLOVER min last time i CHECKED no1 did and there plans are still cheaper then verizon

22. cncrim

Posts: 1588; Member since: Aug 15, 2011

Come on guys, stop dreaming. Att sweats talk now but as soon as the merger went through, ATT can rewrite policy. Until that point we only have 3 major carrier left, I don't think we as customer will have much choice left but take what they are offer. ATT did it before and I'm sure they will do it again. THAT'S IS HOW COPERATE BUSSINESS WORK, GET THROUGH YOUR HEAD.

24. StupidPeople unregistered

So wait, You all want AT&T to keep all the low cost plans and probably the s**t Credit requirements for service too eh? You all realize that T-mo has more customers defaulting and not paying their "low priced" bills because of the terrible way they have done business right? You realize taking on all you people with POOR credit and charging such low prices is the EXACT REASON WHY T-mo NEEDS to be bought up by someone that can actually attempt to turn a PROFIT. No one complains that APPLE over charges for the iPhone $700 retail and offers LESS than any other smartphone out there, so why does everyone complain about AT&T charging normal rates? Verizon charges $30 for 2gb of data now. You all just like to bitch and whine and complain. Most of you dont have a mind for business or ANYTHING for that matter. Sad, uneducated, marketing driven SHEEP. Some of you need to go get an education and realize your IDEAS, for how a company should run their business, SUCK!

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