T-Mobile USA sales training videos pitch Windows Phone, Android, BlackBerry and more

T-Mobile USA sales training videos pitch Windows Phone, Android, BlackBerry and more
Several training videos for T-Mobile called “Perfecting Your Pitch” popped up on Vimeo, providing the quick 30-second-ish sales pitch in a retail environment. The videos cover all the basics, from rate plan features to overcoming hesitant customers as well as closing the deals for BlackBerry, Windows Phone or Android.

Now, we will acknowledge that there is an entertainment factor to these videos, as the production is clearly separate pieces put together to make a final product. For example, the customer and rep are obviously not in the same shots together, the customer’s bobbing head, and the rep is not looking at the customer (because he is not there when she is making her pitch). Certainly, T-Mobile was not seeking any Academy Awards, though we feel the customer would have been a contender. 

Kidding aside, the videos make their point and the most comprehensive is the video covering how to overcome objections, hesitation, coverage concerns, and “No iPhone.” T-Mobile USA has been very aggressive in enabling Wi-Fi calling on many of its handsets as an offset to address coverage concerns.  They are also clearly pushing Android as the viable competitor to iOS, which is something we have known about.

How about you? Do any of them make the sale with you?

source: WMPoweruser



1. wendygarett unregistered

Please tmo, please release the iPhone 5 already..

3. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Sorry but I rather not have the iPhone on my network.

8. PhenomFaz

Posts: 1236; Member since: Sep 26, 2012

iPhone = sheep phone / troll phone

4. PersianHobo

Posts: 73; Member since: Sep 29, 2012

I've had a few customers this week bring in their iphone 5, buy an S3 instead...then heading over to apple to return that junk

10. Ruckus

Posts: 286; Member since: Oct 20, 2011

The iPhone 5 isn't junk. We've had quite a few people exchange their GS3s for iPhone 5s in their return period. The GS3 is nice but not as fast as the iPhone 5 and we've had many software/hardware issues with the GS3s. On a side note, I hope they push Windows hard! I expect big things from Microsoft. Hopefully soon they'll make some moves and pass up the iPhone and compete more with Android.

11. samystic

Posts: 242; Member since: Mar 25, 2012

T-Mobile USA in a '3rd world country'??? since when it started providing 'international' services... i know you understand what i mean... samystic

2. nnaatthhaannx2

Posts: 820; Member since: Oct 19, 2011

That was hilarious.

5. Whodaboss

Posts: 176; Member since: Nov 18, 2011

As a TMobile customer for more than 10 years - their Windows pitch goes something like this "This is a Windows device, but have you seen the latest Android phone...." :) Now I just purchase my phones online if I need a new device. Because 8/10 the stores seldom ever had a working Windows device and the sales person always tried to steer you away from Windows devices. But truth be told that may have changed, because like I stated previously I now just go online if I want a new device.

6. PersianHobo

Posts: 73; Member since: Sep 29, 2012

I think once the htc 8x comes out, that will definitely change if it is true

7. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Pretty much. 8X is simply beautiful.

9. Lboogey6

Posts: 281; Member since: Jan 31, 2012

As an employee customers come in asking questions that at the time honestly windows couldn't answer unless honestly no offense they were not tech savvy or ... elderly .. people are straying away From blackberry because lack of support and apps well windows is still working on those things its small but someone told me they facebook and instagram all the time windows has no iinstagram and the version of Facebook is OK not that it isn't going to be good eventually but we have a bigger hassle handling. Those phones If its different. Else where that's awesome

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.