Sprint to end two-year contracts inside retail stores on August 26th


One of our loyal PhoneArena readers has sent us a leaked memo meant for Sprint reps. According to the document, on August 26th Sprint is ending two-year contracts as an option for new customers and current subscribers upgrading or adding a new line. Instead, Sprint recommends that reps try to get customers to sign up for leasing or monthly installment plans.

In its memo, Sprint points out that two-year contracts are also no longer available from the competition except for Verizon. Big Red still offers the two-year pacts for upgrades. The nation's fourth largest carrier also included a chart that shows the difference between leasing and paying monthly for a device. With the former, Sprint is still the owner of the phone, but early upgrades are included and allowed after 12-monthly payments. With the installment plans, the customer owns the phone but has to pay $5 a month extra for the right to exercise an early upgrade.

The end of two-year contracts appears to be related to Sprint's retail stores only. In the memo, the carrier writes that if a customer is going to walk away from Sprint because of the lack of a two-year contract, reps should direct the customer to Sprint.com or Telesales. The two-year pricing is available from those channels.

If this memo is legit, Sprint customers who like to conduct their transactions in the retail store will have until August 25th, or a week from this coming Thursday, to put their John Hancock on the dotted line of a Sprint two-year contract. The memo states that this is the final goodbye to two-year contracts for Sprint customers shoppin. Perhaps this time the carrier really means it.

Thanks for the tip!

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16 Comments

1. RAV4CAD

Posts: 96; Member since: May 03, 2016

Too bad

2. aegislash

Posts: 1526; Member since: Jan 27, 2015

Gets rid of two year contracts, then brings them back, and is now getting rid of them again... This company is lost now that they slipped into fourth place in the carrier food chain. It's clear who the leader is. While they don't have as great of service as Verizon or AT&T, or as many customers, T-Mobile is paving the way to the future. I mean, they do some different, and Verizon/AT&T are quick to follow suit with something similar.

9. Bernoulli

Posts: 4362; Member since: Sep 01, 2012

T-Mobile offence at full swing.

11. aegislash

Posts: 1526; Member since: Jan 27, 2015

I used to despise T-Mobile, but after being a customer for two years and having perfect coverage everywhere I go, I take back every bad thing I ever said about them. I haven't looked back once since leaving AT&T.

12. Acdc1a

Posts: 475; Member since: Jan 21, 2016

A lot of people bad mouthed T-Mobile on rumor alone. My service has been excellent since I switched in 2012. Admittedly there was a lot of Edge and even GPRS at that time but I never had an issue at least being in communication. In the last 2 years I've had LTE virtually everywhere. AT&T and Verizon should be scared despite what people tell you in an online forum.

3. JC557

Posts: 1925; Member since: Dec 07, 2011

For those that really do want the 2 year contracts still have Best Buy as an option.

6. jaychildz

Posts: 144; Member since: May 31, 2013

We can only offer what Sprint allows us to.

10. JC557

Posts: 1925; Member since: Dec 07, 2011

Really? I see Best Buy still offers 2 year contracts on Verizon phones despite Verizon having done away with it.

4. makaveli3004

Posts: 4; Member since: Dec 19, 2013

Only thing keeping me with sprint was the 2 year contract option that goes then so does my business this is horrible news

14. DnB925Art

Posts: 1168; Member since: May 23, 2013

At least you can still get it online or over the phone. But I agree with you, the 2 year contract was what was keeping me with Sprint as well,but they have improved service a lot where I live, with speeds that match T-Mo in my area. On an S6, hitting 100 Mbps with 2xCA and it is 3xCA capable so when that is pushed here, should hit 200 (give or take). The 2 year contract worked out great esp when you combined it with discounts and specials. I bought my Note 4 for $50 + tax around Christmas time 2 years ago because of a trade-in $200 discount and a Best Buy $50 discount.

5. JesseJames

Posts: 226; Member since: Feb 22, 2015

$5 per month fee to upgrade early on a monthly installment plan? I don't get it.

7. jaychildz

Posts: 144; Member since: May 31, 2013

It adds $5.00 to your monthly bill on top of the phones monthly price.

15. JesseJames

Posts: 226; Member since: Feb 22, 2015

Oh, I know what it means but its just seems like a total rip off.

8. DaveElliott

Posts: 149; Member since: Sep 20, 2012

Verizon at least understands how keeping customers under contract is better than sending them away. By removing the upgrade option, Sprint has another self-inflicted wound at a time they were already bleeding. I dislike when people spout off about being "loyal" customers as if to imply the relationship was all one sided. If after 19 years they want to end our relationship, this is a good way of letting me know.

13. Acdc1a

Posts: 475; Member since: Jan 21, 2016

Could open the door to a T-Mobile style promotion...Free phone when financed for 2 years after a credit.

16. makaveli3004

Posts: 4; Member since: Dec 19, 2013

Completely aggree

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