Sprint

Sprint providing customers 30 day window to add TEP to their plan

posted by John V. / Mar 01, 2010, 9:45 PM

Sprint providing customers 30 day window to add TEP to their plan

If you're a Sprint customer that's been dealing with an annoying problem with your handset for a while and didn't opt to get the Total Equipment Protection plan during the initial offering period, you're in luck because Sprint is having an open enrollment for the service. Sprint has announced an open enrollment for its TEP program to all existing customers regardless of when they originally purchased their handset – you'll have until the end of March to add on the feature to your account. The $7 per month service features express delivery on replacement devices, extended customer service hours, online claim initiation, and tracking on claims. Not just stopping at the usual array of manufacturing defects it covers, TEP additionally covers devices that malfunction, lost, stolen, or damaged. So if you've been dealing with an ailing handset for some time, go on ahead and add that feature seeing that Sprint is so nice to offer it – even though you declined it initially.

source: Sprint via PhoneNews

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6 Comments

1. anthonybmancini

Posts: 8; Member since: Apr 03, 2009

verizon is doing this too.

posted on Oct 20, 2010, 1:45 AM 0

2. russi

Posts: 11; Member since: Jun 08, 2009

your moms doing this too

posted on Mar 02, 2010, 9:36 AM 0

3. jundibasam

Posts: 119; Member since: Aug 05, 2009

all the carriers are doing it because Asurion is losing money. Insurance is such a rip off anyway. You have to pay $6 to $8 a month for it, then pay a deductible of either $40 or $80 (depending on phone). If you do the math, you might as well buy another phone or sign a new contract since I know Verizon pretty much allows customers to get a new phone at the two-year price every 12 months or a new phone at the one-year price anytime. Even then, Verizon will only charge you $50 to send a replacement phone to you if your phone is broken and/or out of warranty. Who needs the ripoff that insurance gives?

posted on Mar 02, 2010, 10:59 AM 0

4. rwolf1984

Posts: 536; Member since: Jun 06, 2009

what's the catch? i don't understand...why are they doing this? do they want to get more subscribers to pool the risk?? The carriers have been so evil about the insurance over the years...anyone have any insight into this?

5. phkhmh42

Posts: 7; Member since: Feb 26, 2009

vzw has done this for years

posted on Mar 02, 2010, 2:05 PM 0

6. VZWtrainer

Posts: 50; Member since: Jul 24, 2008

To clarify, VZW has not done this for years. They are doing this right now, just like Sprint is. They both contract throught the same phone insurance company, Assurion, just like the rest of the industry. Verizon also did this last year and has cheaper insurance rates through Assurion than Sprint does.