Sprint loses 360,000 customers in third quarter, reports operating loss of $398 million

Sprint loses 360,000 customers in third quarter, reports operating loss of $398 million
On Wednesday, the nation's third largest carrier, Sprint, released its third quarter earnings report. Despite record postpaid service revenue of $5.8 billion for the period, and record postpaid ARPU of $64.28, the mobile operator reported an operating loss of $398 million for the third quarter. Net income totaled $383 million. 360,000 subscribers fled the carrier even though it added 84,000 prepaid subscribers and 181,000 wholesale customers.

Sprint subscribers are favoring smartphones as a record 92% of postpaid handset sales were for the intelligent phones. The carrier also continues to rollout its 4G LTE coverage and is on track to hit 200 million POPs before the end of the year. Sprint expects to report earnings before interest and taxes (EBITDA) of $5.1 billion to $5.3 billion for 2013. For the third quarter,EBITDA was $1.34 billion.

Because 78% of the company was acquired by Japan's SoftBank, financial results include the period prior to the acquisition's closing, which includes July 1st through July 10th, and the period following the closing which is the three months ended September 30th. The results for each period were combined for the report.

source: Sprint



1. JSONI12

Posts: 4; Member since: Oct 18, 2013


53. lsutigers

Posts: 832; Member since: Mar 08, 2009

This is mostly related to the Nextel / iDEN network shutdown. Honestly, I'm surprised it was only 300k customers. iDEN still had millions of customers up until the last day before the network was shut down. They are still bringing in record ARPU which is a big deal. Sprint's performance a year from now once the Nextel decommissioning is behind them and the network is fully upgraded will be a good indication of how they are doing.

76. techaman unregistered

and i will be leaving in a few months as soon as my time is up sprints network is just so f ing bad and slow so slow i cant even begin to tell you how slow but i will give you a hint download speeds on 4 lte .08mps upto 3.4mps 6mps is the highest i have seen it, stupid sprint i miss my nextel chirp...

78. Shatter

Posts: 2036; Member since: May 29, 2013

Tmobile 3.5G here is like 12mbps up and 5 down lol.

84. PapaSmurf

Posts: 10457; Member since: May 14, 2012

If you'retalking about HSPA+, uploads speeds can never go over 5, so I hope you're talking about LTE, which is 4G. 28 down, 2.48 up! :)

82. lsutigers

Posts: 832; Member since: Mar 08, 2009

@ techaman I hear ya...it depends where you are. Most major markets now have LTE but I take it you live in a smaller market. Chances are they are working on the network in your area though which may b the reason you are experiencing a slow connection but I get the frustration. Check out www.s4gru.com for Network Vision upgrade status per market.

2. thedarkside

Posts: 654; Member since: Apr 30, 2012

im not surprised

3. mrvid

Posts: 77; Member since: Oct 02, 2008

Should have spent their money on upgrading their network instead of the iPhone

35. Mxyzptlk unregistered

Except the iPhone + unlimited data is what's saving sprint right now.

37. PapaSmurf

Posts: 10457; Member since: May 14, 2012

The iPhone + unlimited data is what's killing Sprint. Their network got a hell lot slower after they spent billions on the iPhone.

83. ardent1

Posts: 2000; Member since: Apr 16, 2011

Now that is both a dumb and uninformed comment. Sprint has a sh*tty network because they whore out their network to MVNO's, all before the iPhone was introduced at Sprint. There's a reason why Steve Jobs killed the Apple clones -- the clones were destroying the Apple user experience. Sprint users have to compete against low-cost carriers using the same network. It's a really dumb argument to blame a specific handset.

85. PapaSmurf

Posts: 10457; Member since: May 14, 2012

I love the fact that any article with the word "iPhone" or "Apple," you're right there but not on any other article. That's sketchy. Please explain how data speeds on Sprint got worse afterthey introduced tthe iPhones. You typed up five sentences and not one of them proved me wrong. Here's a hint: I'm right.

39. downphoenix

Posts: 3165; Member since: Jun 19, 2010

But the lack of having moeny to improve the network, on top of the dump of customers they got due to the iphone, was pretty damaging, and caused losses like this, and they had to sell off most of their companies to a japanaese company to stay afloat... yea, the Iphone saved them alright!

41. thedarkside

Posts: 654; Member since: Apr 30, 2012

when at&t had an exclusive contract to sell the iphone, they were only making a dollar off each iphone sale. they were barely breaking even. its definitely killing sprint.

55. SellPhones82

Posts: 569; Member since: Dec 11, 2008

Exactly! Sprint's adjusted wireless margin fell to 9.5% from 16% when they first launched the iPhone. Hesse then took a $3.25 Mill pay cut last year due to the iPhone. Having to pay 40% more subsidies than other smartphones means they pay more than $200 extra for iPhones versus other smartphones. Plus 1.4 Mill iPhones sold in a quarter is not much at all when you consider the 5S and 5C launched during this time. That's when the most iPhones are sold. It is hurting them much more than it is helping them. http://money.cnn.com/2012/02/08/technology/iphone_carrier_subsidy/

4. MrsPotatoHead

Posts: 48; Member since: Aug 18, 2013

Thats just a shame about them Sprint people. I still has service but barely, I'm so glad my contract is through, Im so through with them and my phone I cant wait to change both my service and my phone. My bill is over a hundred dollars and child I cant get me no service, I hopes they totally tank like them Blackberry folks. A hundred damn dollars dont be growin on trees you know!!

5. homineyhominey

Posts: 29; Member since: Mar 10, 2011

Good, Sprint doesn't need your illeteracy on the network. Folk like you ruin what a customer is for companies. MetroPCS might be your best bet.

11. MrsPotatoHead

Posts: 48; Member since: Aug 18, 2013

You aint gotta be so offensive. Its not like Im on some rinky dink prepaid network, I pay good good amounts of money for service I dont gets and my bill is always over a hundred dollars. Id rather pay that money and actually get service. You aint gotta be so ignorent about it. This America child, not some communistry country that tell you what to do, we all has choices and I choose to takes my money somewheres else.

16. thedarkside

Posts: 654; Member since: Apr 30, 2012

i just puked a little.

26. htc_prep

Posts: 303; Member since: Oct 09, 2009

You still have horrible grammar, no matter how you try to justify it. You shouldn't wish for a company that employs hundreds of thousands of direct people and contracted with hundreds of other employers to close. You should wish that they try and do better. You're degrading the social ethics fiber. Not only did you fail English you failed Economics and moral ethics also. If you want to leave Sprint. Leave. Don't wish to put thousands of people out of a job and way to feed their family.

32. MrsPotatoHead

Posts: 48; Member since: Aug 18, 2013

What about the social ethics of actually getting a service you pay for?? Dont be turning this around me I aint the one promising everybody unlimited data with chopy ass 4G and pathetic voice calling. The only thing that usually works with my service is my textes. Dang on you people is just hatefull.

36. thedarkside

Posts: 654; Member since: Apr 30, 2012

i puked more. they shouldnt allow everyone to have a keyboard and an opinion/

44. MrsPotatoHead

Posts: 48; Member since: Aug 18, 2013

Why??? You cant handle that somebody got an opinion? Just because I dont agree with you dont be telling me I shouldnt have an opinion. Im intitled to say what I feel even if it conflict with what you think.

51. thedarkside

Posts: 654; Member since: Apr 30, 2012

no, because i cannot handle your sorry excuse for grammar.

69. miles16852

Posts: 241; Member since: Oct 20, 2011

only LOW LIFES go after the grammar/spelling crap! this is not an English class idiot!

90. thedarkside

Posts: 654; Member since: Apr 30, 2012

low lifes? hahaha sorry i want to read something that is some what intelligent. that just proves that youre just as much of an idiot that "mrspotatohead" is. her name is surprisingly fitting.

71. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

If you want proper grammar idiot, go to the Verge. Otherwise, zip your ignorant mouth, professor.

54. androadictto

Posts: 13; Member since: Oct 17, 2013

Im a Tech Support Rep. for sprint and Im hoping to get one of your call somehow. Hahahahaha!!!

50. downphoenix

Posts: 3165; Member since: Jun 19, 2010

Please go if you are going to act like that. Its a shame that you arent gettign the service you were promised, but that is life, not everybody gets what they pay for.

52. htc_prep

Posts: 303; Member since: Oct 09, 2009

No not hateful just educated. It is your choice to pay for Sprint. It was also your choice to not look at sprint.com/coverage to verify street level coverage to see the quality of coverage (voice, 3g, 4g) before you chose Sprint. If indeed you have no coverage you can get a signal booster for your home or if Sprint can verify no coverage they will let you leave no ETF. As far as promised unlimited data they offer unlimited data no caps no throttle. They don't promise unlimited super fast 3g and more 4g than there is water in the ocean. No. They offer unlimited data. Still. With that said. You still have horrible grammar.

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